Tag Archives: Incident Management

Pelco by Schneider Electric announces integration of VideoXpert with iView Systems’ iTrak

Pelco by Schneider Electric has announced that its VideoXpert video management system is now integrated with iTrak, the latest incident management solution to be developed by iView Systems.
 
“The iTrak plugin continues our efforts to work with other leaders in the industry on providing Pelco customers with seamless access to ready-made security solutions such that they can better understand and protect their organisations,” said Jonathan Lewit, director of business applications at Pelco by Schneider Electric.

Ideal for multi-site, multi-departmental solutions, iTrak provides end users with a centralised platform for incident and risk management. Its intuitive system design makes it easy to access comprehensive reporting, profiling, interview management, risk analysis and subject profiling information.

With the integration to VideoXpert, end users will not only be able to see all related incident data via a single report, but they can also now link these incidents with supporting video.

PelcobySchneiderElectricLogo

The Incident File feature captures critical incident data including location, sub-location, date and time as well as a short description of the incident in question. The added ability to include supporting attachments in the form of a narrative or media file to the incident subsequently allows for quick information retrieval.

Narrative files provide flexibility to include free-form text. This can be critical in instances of collecting witness accounts or documenting incident notes, while the media file attachments enable end users to include pictures or PDF files for more thorough event investigations.

“Ease-of-use and the integration of video with critical business data are cornerstones of the VideoXpert platform,” added Lewit. “The integration with iView really is a prime example of our long-term commitment to providing end users with extensible functionality through partner integration.”

Martin Drew, president and CEO at iView Systems, explained: “The seamless integration of iView Systems iTrak with the Pelco VideoXpert Ops Centre provides an instant and efficient method of converging incident-related information with its associated video data. This is hugely important. Users will also be able to leverage the tagging capability to identify video from cameras associated with iTrak’s incident location classifications. We believe the overall integration will provide significant improvements in overall operational efficiency and accuracy of reporting.”

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NICE Systems celebrates winning eight-figure incident management contract from New York City’s IT Department

NICE Systems has just won an eight-figure contract from New York City’s Department of Information Technology and Telecommunications (DoITT) in association with the city’s ongoing Emergency Communications Transformation Program (ECTP). The new contract expands on an existing, long-standing relationship between NICE Systems and the City of New York dating back to 2001.

Under the contract, NICE Systems will expand its support for the ECTP by equipping the city’s new 9-1-1 facility with its public safety call recording and incident management solutions.

The site – which is scheduled to open in June 2016 and be jointly operated by the New York City Police Department (NYPD) and the Fire Department of the City of New York (FDNY) – will augment and provide redundancy to current emergency 9-1-1 response services.

The City of New York

The City of New York

NICE Systems will also upgrade previously deployed solutions at nine other NYPD and FDNY locations to ensure complete interoperability across all sites. Investigators who need to produce audio evidence will be able to access recordings from any site and combine those recordings into seamless incident timelines.

“We’re delighted to continue to support New York City in its mission to transform emergency communications for millions of New Yorkers,” said Chris Wooten, executive vice-president at the NICE Security Group. “This new contract is notable not only for its scope and size, but also because it underscores our successful track record with the NYPD and FDNY. We’re honoured that New York City has once again chosen to entrust us with its emergency communications solution.”

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NICE to demonstrate latest digital evidence solutions for public safety at 17th Critical Communications World Congress

NICE Systems will present its latest solutions for effectively managing digital evidence in the public safety sector at the 17th annual Critical Communications World Congress, taking place between 19-21 May in Barcelona. The company will demonstrate how multimedia and analytics software can improve efficiency and compliance, reduce costs and manage digital evidence on an effective and efficient basis.

Attendees are welcome to visit Stand C407 in Hall 8, Fira Gran Via, to discuss innovations in managing critical communications. Among other developments affecting public safety organisations, visitors will learn about the latest audio analytics, quality assurance and text-to-999/112 solutions for radio and telephony networks.

For critical communications, this includes NICE solutions for:

Retrieval and reconstruction

  • Audio, screen and electronic data can be searched, replayed, verified, reconstructed, organised and dispatched for incident investigations when NICE Inform, a powerful incident management solution, is integrated with the company’s multimedia capture platform

Service and compliance

  • Service delivery and regulatory compliance (EENA 112, ACPO national call handling standard, CALEA and ACB P33 QA standards, NG 999 and 112 compliance, etc) can be measured and improved using NICE Systems’ quality assurance and audio analytics solutions. Spoken words and data can be effectively and efficiently searched while digital evidence management provides secure, audited and controlled access to incident information

Drawing on experience from over 5,000 public safety market installations worldwide, NICE representatives at the Critical Communications World Congress will detail how the NICE capture platform creates a secure, stable and resilient foundation for comprehensive digital evidence and digital criminal justice solutions.

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