Tag Archives: Incentive Lynx Security

ACS Pacesetters recognised at inaugural Achievement Awards Luncheon

The inaugural ACS Pacesetters Achievement Awards Luncheon was held at Royal Windsor Racecourse on Wednesday 4 June. Scheme members in attendance received engraved plaques commemorating their achievements during 2013-2014.

Security companies present included Advance Security, Axis Security, Contract Security (United Kingdom), Corps Security, Danhouse Security, Equinox Security Management, First Response Group, GBM Support Services, Hard Hat Logistics, Incentive Lynx Security, Interr Security, Kingdom Security, Oakpark Security Management, Octavian Security, Shield Security Services, Sodexo, The Specialist Security Company, The Keyholding Company, The Shield Group, TSS Security UK, Ward Security and Wilson James.

Left to Right: Anne Wheeley and Allen Parton (Hounds for Heroes), Terry O’Neil and Lynda Moore (ACS Pacesetters)

Left to Right: Anne Wheeley and Allen Parton (Hounds for Heroes), Terry O’Neil and Lynda Moore (ACS Pacesetters)

The event was kindly sponsored by Cobia, Eurotech Monitoring, the Security Systems and Alarms Inspection Board (SSAIB), Sutton Specialist Risks, The Security Watchdog (part of Capita plc), Interr Security and Wilson James.

Security Officer of Distinction Awards

The event also witness the launch of the new ‘Security Officer of Distinction Award.

Bill Butler, CEO of the Security Industry Authority, agreed to present individual awards to ten very worthy security officers.

Winners of the Security Officer of Distinction Awards pictured with Bill Butler (CEO, SIA) and Lynda Moore of ACS Pacesetters

Winners of the Security Officer of Distinction Awards pictured with Bill Butler (CEO, SIA) and Lynda Moore of ACS Pacesetters

Each officer was nominated by their client company. Nominations were endorsed by individual employers and the final selections made by the sponsors of the ACS Pacesetters Achievement Awards.

In 2014, the winners are as follows:

• Sophie Cook (Axis Security Services)
• Paul Hodgson (Equinox Security Management)
• Muhammad Butt (Interr Security)
• Stuart House (Kingdom Security)
• Stephen Newall (Oakpark Security Systems)
• Nicholas Jansen (Shield Security Services)
• Christopher Lowe (Sodexo)
• Dumitru Didu (TSS Security)
• Douglas Johnson (Ward Security)
• John Taylor (Wilson James)

A charity raffle took place at the conclusion of the event, with all proceeds going to Hounds for Heroes. Over £1,400 was raised on the day for this very worthwhile cause.
Generous prizes were donated by the Hindhead Golf Club, the Royal Windsor Racecourse, Sodexo and FM Contract Watch.

There was also an extremely moving speech delivered by Gulf War veteran Allen Parton, whose long-held dream and partnership with his Labrador, Endal, formed the basis for the foundation of Hounds for Heroes.

The purpose of Hounds for Heroes is to provide specially trained assistance dogs to injured and disabled men and women of both the UK Armed Forces and the Emergency Services. Through this provision, the organisation’s key aim is to provide help and practical support leading to an enhanced quality of life for its clients.

*If you’d like to find out more information on Hounds for Heroes please visit: http://houndsforheroes.com/

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Incentive Lynx Security earns record score in security assessment

Incentive Lynx Security has secured its status on the Security Industry Authority’s (SIA) Approved Contractor Scheme (ACS) register, recording its highest assessment score to date which places the company in the top one percent of security services providers within the UK.

Part of the Incentive FM Group, Incentive Lynx Security recorded a score of 140, achieving near flawless marks in such areas as strategy, processes, financial management and Corporate Social Responsibility.

This score realises an improvement of 14 points on last year’s total audit score of 126, with the SIA explaining that the company “strives to continually improve within the ACS”.

Recognised performance standard

The ACS is the recognised performance standard for the security sector. The standard applies to the processes that manage and control an organisation’s services and prescribes systematic control of activities to ensure that the needs and expectations of customers are met.

It’s designed and intended to apply specifically to a wide range of services offered by companies in the private security sector, including security guarding, door supervision, CCTV operation, close protection, key holding, Cash and Valuables in Transit and vehicle immobilisation.

Acquired by the Incentive FM Group in February 2012, Incentive Lynx Security records annual sales of £12 million and employs 450 staff. In its latest ACS report, the SIA stated that the acquisition has allowed the security specialists to “take advantage of best practices from other divisions within the Group”.

The company prides itself in its strong relationships with customers including the European Bank for Reconstruction and Development, IPC Media, Broadgate Estates, Land Securities, Knight Frank and James Andrew RSW.

Rajeev Pradhan, operations director at Incentive Lynx, said: “We’re very pleased with the results from the assessment and to be ranked so highly within our industry.”

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BSIA Security Personnel Awards 2013: ‘National winners represent the best of the security industry’

The hard work and achievements of 15 outstanding security professionals have been recognised in the national round of this year’s British Security Industry Association (BSIA) Security Personnel Awards.

The accolades were presented at the Trade Association’s exclusive Annual Luncheon, held on 16 July at the celebrated London Hilton Hotel, Park Lane.

Steve Rodhouse – Commander for Gangs and Organised Crime at the Metropolitan Police Service – presented the prestigious awards, which provide an exclusive platform to showcase the excellence and outstanding performances displayed by employees of BSIA member companies.

Currently in their 15th year, the Security Personnel Awards are presented in five key categories: Service to the Customer, Outstanding Act, Best Newcomer, Best Use of Technology and Best Team.

“The BSIA is always keen to ensure that the efforts and talents of personnel who make invaluable contributions towards maintaining high standards in our industry are not overlooked,” commented James Kelly, CEO of the BSIA. “The awards give us the opportunity to recognise and reward individuals and teams that continue to exceed our expectations year upon year.”

Kelly continued: “This year in particular we received a large amount of exceptional nominations, making the appointment of this year’s winners even more difficult than usual. Our 15 winners encompass the value of the security industry, demonstrating intelligent and innovative uses of technology, teamwork, unrivalled customer service and commendable acts of bravery. We’re extremely proud to have them working within our industry.”

The event would not be possible without the support of Camberford Law plc, specialist insurance brokers to the BSIA and the private security industry, who have sponsored the Security Personnel Awards since inception.

David Ottewill, managing director of the company, talked about the value of the awards.

“So often, good security work can be unnoticed by the public and the industry at large. We want to recognise and reward the hard work and achievements of the high calibre professionals carrying out their security duties. We’re very proud to be associated with the BSIA’s Security Personnel Awards and the talent displayed by the winners.”

BSIA National Security Personnel Awards: The 2013 Winners

Service to the Customer

Joe Harrigan
Joe, from The Westgrove Group, has been demonstrating his assertiveness and dedication at the Frenchgate Shopping Centre in Doncaster for over four years. He not only cares about the well-being of tenants and visitors to the site, but also the wider community, using his knowledge acquired during his time as a police officer to support his duties. Joe regularly attends various local anti-crime partnership meetings and has initiated a number of projects for the benefit of the Frenchgate Shopping Centre and the officers on site. His star quality has been said to be his ‘can do’ attitude, which never fails to impress.

Joe Harrigan of the Westgrove Group (right) with Commander Steve Rodhouse of the Metropolitan Police Service

Joe Harrigan of the Westgrove Group (right) with Commander Steve Rodhouse of the Metropolitan Police Service

Helen Stevens
Helen, who works at Advance Security UK, has been fully committed to her contract at Arla Foods, turning the site into a smooth and streamlined operation since her arrival. Helen’s extensive knowledge of security and the premises means that she has been able to make a number of recommendations that have provided real benefits. Helen’s very much seen as the site supervisor and provides essential leadership for the rest of the team, even taking responsibility for the training of the security team. Helen’s dedication meant that she quickly became the pivotal link on site for the client as well as the rest of the security officers.

Darren Perkins collects Helen Stevens' Service to the Customer Award

Darren Perkins collects Helen Stevens’ Service to the Customer Award

Shaun Spurway
Shaun, of Corps Security, has been fulfilling his role as senior site supervisor at a large site which is home to over 1,400 staff and runs to 633 acres. In his role, Shaun is responsible for providing security to the entire premises, along with managing 24 security officers. He’s notorious for his commitment and attention to detail, with colleagues knowing that any projects he takes on will be carried out in a logical, concise and prompt manner. Shaun’s hard work and determination have earned him much respect and praise from his fellow officers and the customer alike.

Shaun Spurway (Corps Security, right) with Commander Steve Rodhouse

Shaun Spurway (Corps Security, right) with Commander Steve Rodhouse

Outstanding Act

Mark Cooper
Mark works for The Westgrove Group as a security officer at the Podium Shopping Centre in Bath. One afternoon, Mark was faced with a serious situation when he found an agitated young woman pacing up and down a walkway by a river well-known for its strong undercurrent. It soon became clear that the young woman was planning to jump into the river. Luckily, Mark’s quick reactions meant that he was able to grab hold of her backpack and pull the woman to safety. During the incident, Mark was also able to notify other members of his team for assistance. Had Mark not been on duty, a life may well have been lost.

Sunny Verna receives Mark Cooper's Outstanding Act Award

Sunny Verna receives Mark Cooper’s Outstanding Act Award

Michael Smyth
Michael, from Vision Security Group (VSG), works at a hospital. One day he was called to attend a routine incident involving an unruly patient who had locked themself in a room. The incident soon became severe, as the patient had managed to open an exterior window on an upper level of what is a multi-storey building and was proceeding to climb through it. Michael quickly assessed the situation, kicked the door open and rushed inside to grab the patient who was balancing dangerously on the window ledge. Luckily, Michael was able to pull the individual back to safety and restrain them until the window was secured by ward staff. Michael’s actions saved the person’s life.

Michael Smyth of VSG: national winner of the Outstanding Act Award

Michael Smyth of VSG: national winner of the Outstanding Act Award

Ahmed Akinjobi
Ahmed Akinjobi works for Incentive Lynx Security on a contract for More London. One evening, he was out on patrol when he found a young woman standing on a wall facing the river Thames. Ahmed approached the situation with caution, quickly realising that the female was planning to jump into the river. As she attempted to do so, Ahmed was able to pull her back to safety, saving her life. He was also able to alert other security team members onsite who contacted the emergency services, allowing them to attend the scene and assist. Throughout the entire episode, Ahmed remained calm and in control, using his training in order to save the young woman’s life.

Ahmed Akinjobi of Incentive Lynx Security and Commander Steve Rodhouse

Ahmed Akinjobi of Incentive Lynx Security and Commander Steve Rodhouse

Best Newcomer

Ethan Hanley
Ethan, from VSG, was chosen to head up the operation for the mobilisation of an EMEA ROC. He hit the ground running, and his ‘can do’ attitude and innovative ideas proved invaluable to the mobilisation of 21 local receiving centres. Ethan used his intuition to quickly identifiy any missing information or processes and design new work flows, demonstrating determination, adaptability and a calm nature in the face of ever-changing requests. The hard work and commitment carried out and shown by Ethan and his team ultimately meant that the project was eight months ahead of schedule. An amazing achievement.

A very proud Ethan Hanley of VSG collects his Best Newcomer Award

A very proud Ethan Hanley of VSG collects his Best Newcomer Award

Samantha Robinson
Samantha works at Advance Security UK, and has been excelling in her role as a Front of House receptionist for a multi-purpose building in Manchester. Despite it being only her second role since leaving education, Samantha has been unafraid to take on multiple responsibilities and has used her strong administrative experience to ensure the smooth running of the building. In just 12 months, Samantha grew her own role to incorporate the security and management of the entire building, even taking on additional hours so she could be the pivotal point of contact for the various tenants, contractors and other service providers.

Advance Security UK's Samantha Robinson: winner in the Best Newcomer category

Advance Security UK’s Samantha Robinson: winner in the Best Newcomer category

Rob Bowker
Prior to his role at the Tweedale Industrial Estate, Rob (of Advance Security UK) had not worked within the security industry and was originally recruited as a support officer on a temporary basis. However, his colleagues were so pleased by his work at Tweedale Industrial Estate that he was made a permanent officer for the site. More recently, Rob has been promoted to security supervisor – all within an outstanding ten-month time period. Rob has been noted for his positivity and enthusiasm, working hard to quickly get up-to-speed on the site and his duties, identify where the issues are and work with on-site tenants to tackle them head on.

Rob Bowker: another winner from Advance Security in the Best Newcomer section

Rob Bowker: another winner from Advance Security in the Best Newcomer section

Best Use of Technology

Murshed Mohammed
Murshed, from VSG, works as a safety and security team leader at an IKEA store in Essex. After a distressed customer reported her handbag as stolen – with her car keys, house keys, iPhone4 and cash all inside – Murshed quickly came up with an effective plan of action. Using a tracking application on his own iPhone to link with the customer’s own tracking application, he was able to combine the technology with Google map software in order to view and follow the precise movements of the customer’s phone. This led to the safe return of the customer’s belongings and the conviction of a female, who had previous offences and was sentenced to two months imprisonment for the theft.

Murshed Mohammed from VSG: proud national winner in the Best Use of Technology category

Murshed Mohammed from VSG: proud national winner in the Best Use of Technology category

Colin Robertson
Colin, from G4S, has been lending his technical expertise on a contract for The Glenmorangie Company for over seven years. Alongside his day-to-day duties as a security officer, Colin demonstrated a keen interest in (and an apparent aptitude for developing) the site’s security systems and Building Management System (BMS). Following the move of Glenmorangie to a new purpose-built bottling plant, without any prompting Colin began to assess how well the site was working and what security arrangements were being employed. He demonstrated a passion for technology and a capacity for ensuring that the systems were used in the best way possible to secure the customer’s premises.

Colin Robertson (G4S): Best Use of Technology accolade

Colin Robertson (G4S): Best Use of Technology accolade

Gareth Stead-Clark
VSG’s Gareth Stead-Clark took a leading role within the team at the Mall Blackburn, working alongside Mall management team members on several technology-based projects. These included appraisals and enhancements for the CCTV system and internal security database management and improvements. Gareth adopted an extremely proactive approach to his position, spending time on getting to grips with new technology which has allowed him to apply his expertise across various initiatives. The Mall’s management team, CCTV operator colleagues and visiting CCTV engineers have all benefited from Gareth’s knowledge.

Commander Steve Rodhouse congratulates VSG's Gareth Stead-Clark

Commander Steve Rodhouse congratulates VSG’s Gareth Stead-Clark

Best Team

The Volkswagen Group Team
The Volkswagen Group Team, from VSG, consists of 21 dedicated officers who offer their dedication and high calibre customer service across four Volkswagen sites. The commitment and dedication of the team is second to none, holding the lowest absenteeism record within VSG since 2008. The team have also managed a near 100% Service Level Agreement (SLA) score since that same year. The officers are described as selfless and dedicated to the client, regularly thinking of new ideas in order to ease the workload of the customer’s staff. The team exhibits a secure, polite and professional manner at all times, making visitors feel welcome at the sites.

The Wolkswagen Group Team at VSG was successful in the Best Team category

The Wolkswagen Group Team at VSG was successful in the Best Team category

The Priory Shopping Centre TeamThe Priory Shopping Centre Team, from SPS Security Ltd, has been working at the site since last April and in conjunction with the local police force to help drive crime down by 19%. Alongside this they have also helped the centre raise over £1,000 for local and national charities, and have even saved the lives of two customers within a six-month time period by working together to perform CPR. The team members have become a significant part of the wider community, extending their services beyond the tenants of the shopping centre to High Street retailers who have come to rely on their outstanding service.

Calum Cooper (right): a member of the victorious Priory Shopping Centre Team at SPS Security

Calum Cooper (right): a member of the victorious Priory Shopping Centre Team at SPS Security

Nick Fenech of the SPS Security 'Best Team' winners

Nick Fenech of the SPS Security ‘Best Team’ winners

The Mobile Support Team
The team of mobile support officers from VSG has been contributing its collective skills to a retail client across the North West region. The delivery, mobilisation and introduction of regional officers was launched by VSG in 2012. The aim of these officers was to help reduce organised crime and formulate close working crime prevention partnerships across the catchment area, alongside building partnerships with local constabularies. This new venture proved to be successful, with the crime rate reducing and a higher number of arrests being made. Since their deployment, the team members have managed to successfully recover stock to the value of over £125,000.

The Mobile Support Team from VSG: winners of the Best Team Award

The Mobile Support Team from VSG: winners of the Best Team Award

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