Trio of Incentive FM contracts for Shopping Centre services renewed by British Land

Facilities management company Incentive FM has been boosted by the renewal of three of its Shopping Centre contracts forged with British Land, one of the UK’s leading property companies, and has been awarded an additional contract for a retail development near Manchester. The news builds on the long-term partnership that has seen Incentive FM drive value for its prestigious client while delivering high standards to sites nationwide.

Under the new deals, Incentive FM will continue to be responsible for providing a range of security, cleaning and associated services at Drakes Circus in Plymouth, SouthGate in Bath and at the Inverness Shopping Park. These solutions have necessarily been revised of late to include some COVID-related changes and introduce new technology and equipment to support further financial efficiencies.

The Crownpoint Shopping Park in Denton, Manchester consists of 36 units with retailers including TK Maxx, Boots, River Island, Flannels, Tesco and JD Sports on the premises. This development now joins the Incentive FM portfolio. Twelve staff have transferred under the TUPE Regulations. Services at this site include security and cleaning with an emphasis on the customer experience. 

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Last year, British Land awarded Incentive FM contracts to provide a range of soft facilities services for Ealing Broadway in London, the Beaumont Shopping Centre in Leicester and the Crown Wharf Retail Park in Walsall.  The company also renewed Incentive FM’s contracts to provide similar services at the Whiteley Shopping Centre in Hampshire and at the Old Market in Hereford. 

Richard Nield, head of retail operations at British Land, commented: “Incentive FM has proven to be a highly supportive partner, adapting quickly to our changing needs that have been brought about by the pandemic. The company has helped to ensure that our visitors and retailers alike are able to enjoy a safe, secure and clean environment.”

Glenn Wilson, director of the retail and distribution sectors at Incentive FM, added: “Each of these sites has different needs based on variables such as footfall, demographic and location which demonstrates our ability to successfully deliver value with our flexible partnership approach while also ensuring the British Land ‘Places People Prefer’ strategy is at the forefront of everything we do. Our portfolio of Shopping Centres and retail parks has grown significantly. Indeed, we’re now responsible for over 40 sites across the UK.”

Incentive FM moves into Top 3% of Approved Contractor Scheme-registered security companies

Incentive FM, the specialist facilities management company, has recently completed the latest Security Industry Authority Approved Contractor Scheme (ACS) audit process and has achieved an excellent score.

Following the rigorous audit procedure, Incentive FM achieved a score of 129 points out of a possible 145 which now moves the business into the Top 3% of around 650 companies who hold ACS registration with the regulator.

Andrew Robbins, associate director of security and risk at Incentive FM, told Security Matters: “This achievement has been gained through the delivery of our clear strategy over the past three years, as well as the sheer hard work and dedication of our senior management and site-based teams who’ve demonstrated a clear commitment to delivering a premium security service to our clients through focus and continuous improvement.”

Robbins added: “We’re extremely proud of all our staff members who’ve helped the business to achieve ACS status for the fourteenth year in succession. The last 12 months has realised many challenges due to the new scoring mechanism adopted by the SIA’s auditors and, of course, the global pandemic, but we’ve persevered and passed with flying colours.”

British Land awards Shopping Centre security contracts to Incentive FM

British Land, which is one of the largest property development and investment companies in the UK, has awarded Incentive FM three new Shopping Centre contracts and renewed a further two agreements.

Incentive FM has been awarded contracts to provide a range of soft facilities services for Ealing Broadway in London, the Beaumont Shopping Centre in Leicester and the Crown Wharf Retail Park in Walsall. 

British Land has also renewed Incentive FM’s existing contracts to provide similar services at the Whiteley Shopping Centre in Hampshire and at the Old Market in Hereford.

Under the Terms and Conditions of the three-year deals for each site, Incentive FM will be responsible for ensuring the Shopping Centres are secure, safe and clean as well as providing Front of House and customer service solutions in addition to looking after car parking at the busy locations.

Over 110 members of staff will be mobilised across all five sites where the teams will be using the latest equipment, technology and other systems coupled with Best-in-Class development training to enhance the quality of service delivery. 

Richard Nield, head of retail operations at British Land, informed Security Matters: “The successful relationship we have built up with Incentive FM at the Whiteley and Old Market Shopping Centres, along with other retail locations, made it an obvious choice for us to award more contracts. The business is undoubtedly our preferred partner of choice for these sites.”

Glenn Wilson, operations director at Incentive FM, responded: “We look forward to continuing to support British Land with our added value and partnership approach. Our portfolio of Shopping Centres and retail parks now stretches the length and breadth of the country, from Inverness Shopping Park in Scotland right down to Drakes Circus in Plymouth. We are now operational at over 40 such sites in the UK.”

Incentive Lynx Security earns record score in security assessment

Incentive Lynx Security has secured its status on the Security Industry Authority’s (SIA) Approved Contractor Scheme (ACS) register, recording its highest assessment score to date which places the company in the top one percent of security services providers within the UK.

Part of the Incentive FM Group, Incentive Lynx Security recorded a score of 140, achieving near flawless marks in such areas as strategy, processes, financial management and Corporate Social Responsibility.

This score realises an improvement of 14 points on last year’s total audit score of 126, with the SIA explaining that the company “strives to continually improve within the ACS”.

Recognised performance standard

The ACS is the recognised performance standard for the security sector. The standard applies to the processes that manage and control an organisation’s services and prescribes systematic control of activities to ensure that the needs and expectations of customers are met.

It’s designed and intended to apply specifically to a wide range of services offered by companies in the private security sector, including security guarding, door supervision, CCTV operation, close protection, key holding, Cash and Valuables in Transit and vehicle immobilisation.

Acquired by the Incentive FM Group in February 2012, Incentive Lynx Security records annual sales of £12 million and employs 450 staff. In its latest ACS report, the SIA stated that the acquisition has allowed the security specialists to “take advantage of best practices from other divisions within the Group”.

The company prides itself in its strong relationships with customers including the European Bank for Reconstruction and Development, IPC Media, Broadgate Estates, Land Securities, Knight Frank and James Andrew RSW.

Rajeev Pradhan, operations director at Incentive Lynx, said: “We’re very pleased with the results from the assessment and to be ranked so highly within our industry.”