As consumers embrace the convenience of online and mobile banking at both traditional and the latest all-digital financial institutions, it has become an increasingly difficult challenge to combat cyber security threats while complying with regulatory data protection mandates. Trusted identity solutions specialist HID Global has solved those challenges for several banks as part of their digital transformation initiatives.
“Our solutions protect data and transactions while delivering a seamless experience for the consumer as well as maximum flexibility for banks,” explained Brad Jarvis, vice-president and managing director of identity and access management solutions at HID Global. “This includes the option of cloud-based authentication services that remove the complexity of providing multifactor authentication to a growing and diverse user population, while also offering the convenience and efficiency of centralised regulatory compliance audits.”
As a business, HID Global is helping to address some of the most challenging of mobile banking issues. For example, a retail bank in Egypt has improved compliance and reduced fraud and operational costs thanks to an HID Trusted Transactions solution. This is pre-integrated with Temenos digital front office and core banking products.
In addition, a Swiss wealth management group is using the solution, along with the HID ActivID Authentication Server, to optimise flexibility while protecting mobile banking transactions and securing corporate data, applications and systems.
Further, two banks in Eastern Europe and the UK are using the solution for quick and easy compliance with Second Payment Services Directive (ie PSD2) regulations.
Even with financial institutions returning to (almost) normal operating hours, many believe digital banking will grow in importance as part of ensuring business continuity and supporting customers who prefer not to visit their local branch during the ongoing health crisis. According to a McKinsey & Company report, the use of digital channels has grown in Europe by up to 20% during the COVID-19 pandemic.
Adoption of digital banking
“In just a couple of months, customers’ adoption of digital banking has leapt forward by a couple of years,” suggests the document. “Our most recent customer survey showed a 10% to 20% rise in digital banking use across Europe in April. Many Italian banks are striving to enable every single one of their customers to use digital banking. Such a jump in adoption opens the door for banks to turn digital channels into real sales channels, not just convenient self-service tools.”
HID Global’s complete HID Trusted Transactions offer for end users in the banking and finance sector includes the HID Authentication platform delivered either as a server or service, plus a choice of hardware tokens or the HID Approve multi-factor authentication solution with mobile push notification capabilities and the HID Risk Management Solution – Threat and Fraud Detection.
The comprehensive offer from the business delivers risk-based adaptive authentication, threat detection and transaction signing.
*Click here for more information about HID’s advanced multi-factor authentication solutions for the banking sector