Tag Archives: Hanwha Techwin Europe

Hanwha Techwin “stands out from the crowd” in “competitive surveillance market”

Bob Hwang, managing director of Hanwha Techwin Europe, has provided an indication as to what’s in the company’s 2019 product pipeline. Here, he explains how working ever more closely with distribution partners and leading system integrators, and valuing the feedback they provide in terms of changing market demands, has delivered huge dividends for Hanwha Techwin when it comes to devising a successful product strategy.

We’ve enjoyed significant sales success over the past three years. There’s no doubt that this is largely due to our ability to truly understand how the market is evolving, which we have been able to do with the help of our field-based sales colleagues and our talented teams who have taken on board our customers’ feedback.

In addition to introducing new cameras and recording devices, this has also driven us to work in partnership with third party technology providers to develop solutions which are relevant to today’s market and provide our distribution partners and system integrators alike with a competitive edge.

During 2019, our customers can be assured that we will continue to be a market leader by taking advantage of emerging technologies which will enable them to achieve maximum value from their Wisenet video surveillance solutions.

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Bob Hwang

New products and solutions

Hanwha Techwin will be formally launching new additions to its Wisenet range throughout 2019 and we’ve given a strong indication as to what’s in the product pipeline.

With Artificial Intelligence (AI) and deep learning – which present exciting new opportunities for a wide range of sophisticated applications – now becoming more accessible to solution developers, we intend to introduce more solutions which support the latest AI technology.

The Wisenet 5 chipset, which is at the heart of the Wisenet X Series of cameras, will be used in other camera lines. There are also plans to introduce an even more advanced Wisenet 7 chipset.

There will be an updated version of the Wisenet WAVE Video Management Software (VMS) offering improved scaleability and interoperability for medium-sized installations, as well as a new version of Smart Security Manager which is designed for entry level, legacy and special projects. We shall continue to cooperate with third party VMS vendors for our high-end customers.

A key attribute of the new products which will be introduced over the coming months is that they’ve all been designed to improve the installers’ experience and reduce operational costs for end users. 

Smart solutions for vertical markets

We intend to sustain our efforts to seek out opportunities for introducing new and innovative solutions to complement existing Wisenet solutions developed jointly with our technology partners for strategic vertical sectors, such as retail and transportation.

Our Korean heritage and core values of ‘Challenge’, ‘Loyalty’ and ‘Integrity’, which are at the heart of ourWe Move With Trust’ central marketing theme, have equipped the business to stand out from the crowd. In order to have a brand name which is trusted, it’s not sufficient just to have products which are better than those of our competitors or for them to be more affordable. We also need to demonstrate a long-term commitment to provide customers with the highest levels of pre- and post-sales support.

In this respect, our message encompasses respect for our distribution and solution partners, our passion for quality and service and an extended five-year warranty support which we offer to our STEP Partners as part of a package of benefits designed to reward their loyalty and give them a competitive edge. 

Determined not to be complacent, Hanwha Techwin has declared its intention to continually monitor and test cyber security risks using third party security agencies and a dedicated cyber security team. When necessary, we will release in quick time new firmware to counter the latest threats.

This is an exciting time for our security business. The year has already begun well with the recent announcement that our new manufacturing facility in Vietnam is fully operational. This is just one of many reasons why I’m confident we will continue to succeed and be competitive in a market that continues to grow at pace.

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A.I. Tech’s business intelligence technology sets the Benchmark

The technology that sits at the very heart of the Wisenet Biometrics and Retail solutions, which have been jointly engineered by Hanwha Techwin and analytic specialist A.I. Tech, has won the Business Intelligence category in the Benchmark Innovation Awards 2018 run by Risk Xtra’s sister publication Benchmark Magazine.

The Benchmark Innovation Awards are designed to recognise and reward innovative thinking and the delivery of benefits through advanced security solutions.

A Benchmark test team and an independent panel from the security industry judged products and solutions from across ten technology areas, with A.I. Tech’s AI-Tech video analytics winning the Business Intelligence category against stiff competition from the other shortlisted finalists.WisenetBiometricsandRetail

Wisenet Biometrics and Retail solutions, which are supplied ready to work out-of-the-box, are designed to enable smaller retail chains, as well as smaller outlets such as convenience stores, CTNs and petrol stations to gain a greater understanding of the type and numbers of people who visit their outlets.

“We’re very pleased that A.I. Tech’s innovative video analytics technology has been recognised in the form of this high profile and prestigious award,” said Bob Hwang, managing director of Hanwha Techwin Europe. “This further justifies our strategy of working in close partnership with specialist application developers such as A.I. Tech in order to deliver on our promise of continually developing new and innovative solutions which make good use of our high-performance Wisenet open platform cameras.”

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Hanwha Techwin Europe unveils pan-European marketing and training alliance with ADI Global Distribution

Hanwha Techwin Europe has teamed up with ADI Global Distribution to create a pan-European marketing campaign designed to raise awareness of – and highlight the advantages that – Wisenet cameras, recording devices and video management software offer to installers and system integrators alike.

The two companies will conduct a wide range of marketing activities including live demonstrations of the comprehensive range of Wisenet video surveillance solutions at roadshows and seminars, while also placing advertisements in leading European electronic security publications and producing bespoke direct mail communications and eNewsletters.

“This is our first pan-European marketing initiative with Hanwha Techwin,” said Simon Middleton, marketing director of ADI’s EMEA businesses. “Our decision to do so reflects the value we place on the relationship formed between our two companies. It also demonstrates the confidence and trust we have in the ability of Wisenet products to provide installers and system integrators who source video surveillance solutions from ADI Global Distribution with a competitive edge.”

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Simon Middleton

Scope of the project

The campaign, which is to be implemented across all countries in Europe where ADI Global Distribution is working in partnership with Hanwha Techwin, will primarily be focused on educating the market on the benefits of Wisenet X cameras.

These 2 MP and 5 MP models are ‘supercharged’ by “the most powerful chipset ever incorporated into a full camera range” and equipped with “the world’s best motorised F0.94 varifocal low light lens” and “the world’s best 150 dB Wide Dynamic Range”.

In addition, the marketing campaign is designed to raise awareness of other Wisenet solutions including Wisenet HD+ analogue cameras which capture Full-HD images in 1080p without the need to upgrade cabling infrastructure, Wisenet Q entry level network cameras delivering feature-rich 2 MP or 4 MP images and premium, top of the range Wisenet P cameras delivering “superb quality” 4K (12 MP) images.

Wisenet solutions certificated training for ADI Global Distribution 

In support of the pan-European marketing alliance, Hanwha Techwin Europe has successfully completed the first phase of its certificated Wisenet product and solutions training programme for sales and technical staff across ADI Global Distribution in Northern Europe.

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Hemant Trivedi

“This represents a major investment in time for both UK-based ADI Global Distribution and Hanwha Techwin personnel,” said Hemant Trivedi, regional director for ADI. “It has proven to be time well spent as many of our sales and technical staff are now Hanwha Techwin accredited trainers and able to provide expert advice on the best combination of Wisenet cameras and recording devices for specific projects.”

*For more information on ADI Global Distribution visit www.adiglobal.com

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Wisenet X cameras from Hanwha Techwin awarded carbon footprint certification

Hanwha Techwin has achieved carbon footprint certification for selected models within its Wisenet X camera range. The 2 MP Wisenet XNB-6000 fixed camera, the XNO-6080R bullet model, XND-6080R domes and XNP-6370RH 37x PTZ domes have all been recognised as environmentally-friendly products minimising greenhouse and carbon dioxide emissions.

Carbon footprint certification is issued by the Carbon Trust, a non-profit organisation which was established in 2007 by the UK Government to tackle climate change. The certification measures the carbon emissions from a product’s entire lifecycle, including the production, distribution, use and disposal processes. Emission levels are assessed for their impact on the environment in accordance with PAS 2050 measurement standards to determine eligibility for certification.

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Carbon footprint certification has spread across the globe and encompasses Korea, which adopted its own carbon footprint labelling system in 2009. The system involves labelling the product with the carbon emissions from its product lifecycle. It’s supervised by the Ministry of the Environment and certified by the Korea Environmental Industry & Technology Institute.

After first acquiring carbon footprint certification for one of its cameras in November 2010, Hanwha Techwin has continued to contribute to the promotion of a low-carbon consumption culture.

“Our efforts to achieve carbon footprint certification for our cameras demonstrates our determination to take meaningful steps towards establishing an environmentally conscious product management system,” said Bob Hwang, managing director of Hanwha Techwin Europe. “From production through to disposal, 90% of carbon emissions from our cameras have, in the past, occurred while they were being used. We’ve been able to reduce greenhouse gas and carbon emissions by minimising the amount of power required by these four Wisenet X cameras, while at the same time making improvements to our packing materials.”

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Hanwha Techwin Europe awarded Government’s prestigious Cyber Essentials certification

Hanwha Techwin Europe has been certified as being compliant with the UK Government-backed Cyber Essentials scheme. Administered by the Department for Business, Energy and Industrial Strategy, the industry-supported scheme is designed to help organisations protect themselves against common cyber attacks.

The certificate awarded to Hanwha Techwin Europe verifies that the business has procedures in place specifically designed to minimise the threat of an attack on the IT infrastructure at the company’s headquarters in Chertsey, Surrey and extends to cover laptops used by field-based employees.

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“We’re constantly evaluating and updating our IT security in order to negate the risk of any disruption to our business or our business partners,” said Bob Hwang, managing director of Hanwha Techwin Europe. “Our cyber security programme is a key element of our ‘We Move With Trust’ philosophy and reflects the proactive stance we’re taking to protect confidential data.”

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Hwang continued: “Beyond the scope of the Cyber Essentials scheme, we remain vigilant to ensure that our Wisenet cameras, recording devices and software entrusted to protect property, people and assets are equipped to minimise the threat from cyber attacks. We have a sustained testing and monitoring programme in place designed to identify evolving new threats to the integrity of our solutions. We’re determined to be open and honest with our customers when new cyber security threats are identified and will move quickly to develop further advanced versions of our firmware to combat them.”

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Norbain announces release of new Wisenet Q cameras

Norbain has announced the release of the new Wisenet Q cameras from Hanwha Techwin Europe. The 24 models in the Wisenet Q Series are packed with innovative features such as H.265 compression and WiseStream, a complementary compression technology which dynamically controls encoding, balancing quality and compression according to movement in the image.

When WiseStream is combined with H.265 compression, bandwidth efficiency can be improved by up to 75% when compared to current H.264 technology. This ensures that Hanwha Techwin Europe’s Wisenet Q Series is one of the most bandwidth-friendly camera ranges available.

There has been no compromise on build quality or feature sets within the 24 Wisenet Q cameras and domes. Even IR illumination is provided as standard.

Available in 2 MP and 4 MP Full-HD versions, the cameras also feature True Wide Dynamic Range, Defocus Detection, Hallway View and Lens Distortion Correction to deliver optimised images in every situation.

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Defocus Detection is available on all models and recognises when a camera is out of focus. The focus of Wisenet Q 4 MP models equipped with a varifocal lens can also be adjusted over the network to reduce installation time.

Hallway View provides a highly effective way in which to monitor narrow vertical areas such as corridors, tunnels and aisles. It enables cameras which can generate images in the 9:16 x 3:4 aspect ratio to work effectively in tall and narrow spaces, with the added bonus of minimised bandwidth and video storage requirements.

Lens Distortion Correction (LDC) compensates for the image distortion that can occur with wide angle lenses.

Motion and tamper detection, PoE/DC dual power and on-board edge-based storage options, including NAS or 128 GB micro SD, SDHC and SDXC all add to the system flexibility and user-friendliness of the Wisenet Q Series of cameras and domes which have collectively been designed to provide a competitively-priced video surveillance solution for banks, the retail sector, offices, transportation and a wide range of other applications.

 

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Hanwha Techwin Europe expands Customer Satisfaction Team

In addition to investing in technicians based locally in countries across Europe, Hanwha Techwin Europe has also recruited a team of multilingual technicians and logistics experts who have been highly trained to provide advice on all products within the company’s wide range of video surveillance solutions.

“We know that having innovative, feature-rich cameras, recorders and software that can provide installers, system integrators and end users with a competitive edge isn’t enough,” said Bob Hwang, managing director at Hanwha Techwin Europe. “In order to achieve our ambition of being the market leader, we also have to offer outstanding pre- and post-sales support services. This includes efficient fulfilment of orders, RMAs and repairs, as well as offering Hotline telephone support for any customer who needs a rapid response to a technical query.”

Hwang continued: “The ongoing investment in our future by our new parent company means that we’ll continue to expand our Customer Service Team in line with demand and, in the process, work more closely with our customers. We’re endeavouring to continually improve in everything we do, and that’s why all requests for technical support, RMAs and repairs are recorded. These are key learning indicators which we can analyse and use as part of our product development cycle to ensure that our cameras and recording devices are the most reliable products on the market.”

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Bob Hwang: Managing Director at Hanwha Techwin Europe

Service

A facility in Holland, which provides a base for the Hanwha Techwin Europe multilingual team of technicians, also houses a repair centre which is enabling Hanwha Techwin Europe to consistently fulfil its commitment to a five-day turnaround on repairs if a fault develops. This is complemented by an Advanced Replacement service which is designed to provide installers with the assurance that they can repair a video surveillance system at the earliest possible opportunity.

Hanwha Techwin’s video surveillance products have proven to be highly reliable which is why the company confidently offers a full three year warranty. Nevertheless, it’s appreciated that, when a problem occurs, it can be frustrating to have to wait until a faulty product has been assessed before a replacement is supplied.

The Advance Replacement service means that, if a product develops a fault during the first year of its three-year warranty, a replacement will now be dispatched to a specified address within 48 hours of the request being received.

Customers who are part of the Hanwha Techwin STEP Partnership Programme can take advantage of the Advance Replacement service for up to two years of a product’s three-year warranty.

Logistics

The facility in Holland is also the company’s main European warehouse. Staffed by logistics experts, it’s actively ensuring that the company can deliver all in-stock orders to anywhere in Europe within three days.

“Our ongoing investment in customer service is enabling us to react quickly and effectively to a wide range of pre- and post-sales demands,” concluded Hwang. “Our distribution partners, for example, occasionally need to fulfil large orders which have not been forecasted. By working in harmony with colleagues in our manufacturing division, we’re consistently succeeding in delivering at least 90% of the products required for each of these orders within two weeks.”

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