Nittan Europe, the specialist manufacturer of conventional and addressable fire detection products, has been awarded ISO 9001:2015 certification for Quality Management Systems. This achievement marks Nittan’s ability to deliver high quality products and systems to the marketplace.
ISO 9001:2015 is awarded for the fulfilment of higher level structures with an increased importance afforded to risk. The certification is based on a number of quality management principles such as a strong customer focus, the motivation of top management, solid process approaches and the achievement of continual improvement within an organisation.
Nittan Europe’s managing director Yoshiaki Kadokura told Risk Xtra: “Attainment of the ISO 9001:2015 certification is essential in proving our ability to deliver the highest quality products and systems for our loyal customers and the market in general. The ISO 9001 transition represented a huge challenge for us. However, Nittan’s Quality Assurance and Operations Departments committed fully to every step of the process and worked closely with the auditors, namely BRE Global and the Loss Prevention Certification Board. Thanks to their dedicated work, the process was completed successfully in a shorter timeframe than either we or BRE Global anticipated.”
Nittan has adopted a deliberately proactive approach for the transitioning process. ISO 9001:2015 will ensure that the business continues to provide its customers with consistent and good quality products and services, while at the same time growing and evolving the organisation as a whole.
The Nittan Group has been at the forefront of the international fire protection industry since 1954 and continuously strives for exceptional quality products of the highest standards by evolving and improving both systems and processes.
Global fire safety systems developer Advanced has been awarded the Highly Commended for Service Excellence trophy at the annual Safety and Health Excellence (SHE) Awards 2018, recently held at the NEC in Birmingham.
The company received the commendation in the British Service Industry Federation (BSIF) Customer Service Award category on the back of its technical support and Advanced 360. This online portal gives customers free access (during the lifetime of their products) to a range of services including training, technical manuals and sales and marketing support.
Paul Duffy, technical support manager at Advanced who accepted the award, said: “To receive the Highly Commended Award for Service Excellence is a huge achievement and great recognition for the work of our customer services team. We’re committed to making it as easy as possible for our customers to gain the support and information they need when they need it. Advanced 360 helps in achieving this and is constantly evolving to meet our customers’ needs.”
The SHE Awards were organised by Western Business Exhibitions in conjunction with the BSIF. The BSIF Customer Service Award recognises companies operating in the fields of Health and Safety which offer exceptional and innovative service solutions. Winners were chosen based on the number of votes cast by customers who were asked to rate their suppliers’ service quality.
Advanced develops and manufactures intelligent fire safety systems, from single panel installations through to large, multi-site networks. Products include complete fire detection systems, multi-protocol fire panels, extinguishing control, fire paging and false alarm management solutions.
With demand for its fire systems growing steadily in all of its domestic and international markets, Advanced has recently completed a major recruitment drive to grow its workforce by over 10% in order to boost its manufacturing capacity and, at the same time, add key talent to its international marketing and UK and US Engineering Department.
Commenting on this growth Ray Hope, Advanced’s managing director, told Risk UK: “We have continually invested in fire systems that lead the market in terms of quality, performance and ease-of-use and are experiencing very positive growth. We now have bases, partners and customers in over 60 countries worldwide and, while we’ve consistently grown, some of our new product innovations are driving demand in key markets and developing new opportunities that we need to build on and support.”
Hope added: “It has been an amazing couple of years, with our systems installed in some of the most famous and challenging developments in the world. I’d like to thank everyone at Advanced for their hard work and welcome our new starters. We have some major projects ahead in key markets. The emphasis is on maintaining and building momentum.”
Advanced is a specialist developer and manufacturer of intelligent fire systems with solutions suitable for any site, from single panel installations to large multi-site networks.
The company’s products include complete fire detection systems, multi-protocol fire panels, extinguishing control and fire paging systems.