Tag Archives: Farsight Security Services

Farsight upgrades remote monitoring station software to offer improved services

Farsight Security Services has upgraded its central station monitoring software to the latest SureView Immix CS platform, also known as ‘Immix Cloud’. The upgrade has been introduced to provide Farsight’s clients and installers with a wide range of benefits.

Those benefits include:

  • access to the Immix app for viewing of live cameras, ‘push notification’ of critical events and the Immix web portal via a smart phone or tablet
  • the ability to upload sites in bulk during the commissioning process, saving security installers a significant amount of time
  • compatibility with the majority of security systems available on today’s market

Malcolm O’Shea-Barnes, senior operations manager at Farsight, explained: “The upgrade to the latest SureView Immix CS platform has a fantastic range of benefits for our clients and installers, as well for the operators at Farsight. Our operators are now able to work even more efficiently. One of the biggest benefits is the browser-based interface that makes it easier for them to administer updates. Previously, these updates had to be applied on a machine-by-machine basis, but now they can be applied globally.”


O’Shea-Barnes added: “This also makes the machines more stable. No client software runs on the PCs at our central station, making them less susceptible to ‘freezing’. This allows Farsight operators to work without disruption, processing alarms faster than ever.”

He concluded: “At Farsight, we’re absolutely dedicated to innovation. Staying ahead of developments in remote monitoring software ensures we provide the very best security and customer service. For example, due to this upgrade we can now monitor the majority of equipment available in the current market. That means security installers can come to us for any type of site, making the connection process even more efficient.”

The upgrade is also an important development for the future of Farsight. With the remote monitoring station making exciting developments to its fault tracking platform, YourSight, the Immix upgrade will allow Farsight to use the open API to enhance the tracker still further.

Martin Finder, sales director at SureView Systems, added: “I’m delighted that Farsight chose to upgrade to Immix Cloud. Thanks to the ‘Best in Class’ large integration base of Immix, it has enabled Farsight to offer their services to the widest possible marketplace of new and installed CCTV systems. With its unique ability to scale as the monitoring centre grows, Immix Cloud will be a key component in ensuring the continued success of Farsight.”


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OPTEX set to highlight industry-specific security and safety solutions at IFSEC International 2015

The OPTEX Group will be exhibiting an extensive selection of smart access control and perimeter detection solutions at IFSEC International 2015, with an emphasis on the range of industrial and commercial applications for which its products are designed.

With the commercial audience in mind, OPTEX will be exhibiting its new iVISION+ on Stand E600. This is a wireless door and gate video entry system with up to 100 metres transmission range. Also on display will be battery-operated outdoor intrusion systems that now can integrate with the popular Ricochet-enabled wireless alarm panels for optimum performance.

For commercial and industrial applications, the OPTEX Group will be demonstrating key developments in its true integration capabilities. Farsight Security Services, for example, will be demonstrating its cloud-based monitoring solutions built around a combined Axis Communications camera/OPTEX Redwall sensor ‘core’ security system.

OPTEX will also be demonstrating exactly how its IP sensors are able to integrate with a multitude of PSIM and VMS providers to meet the demands of any high security project.

Detail of the OPTEX Accurance 3D solution

Detail of the OPTEX Accurance 3D solution

In terms of internal access control applications for high security projects such as data centres, banks, Government buildings and critical infrastructure, OPTEX is set to preview its new anti-tailgating access control solution known as Accurance 3D, as well as the SecurLan network cable protection technology.

Accurance 3D is a ‘time-of-flight’ tailgating and piggybacking detection technology that provides an extra layer of access control security. It features intelligent analytics to automatically detect intruders while also providing 3D height-colour co-ordinated images for system controllers.

“Safeguarding critical infrastructure, including data centres, requires a multi-layered approach,” said Ricky Miwa, managing director of OPTEX Europe, “from fibre optic perimeter intrusion detection systems to 3D thermal sensors for field detection and access control solutions designed for restricted access areas.”

Miwa added: “Our new sensing technologies are consistently delivering the very best in security solutions, while at the same time our ever-expanding partnerships with third party providers are delivering integrated solutions on a global scale.”

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“Security breaches peak in Spring months” suggest statistics issued by Farsight

Spring is not all sunshine when it comes to security, warns Farsight Security Services. The remote monitoring station’s statistics have revealed a peak in security breaches in March, April and May 2014. In addition, more than double the number of arrests occurred in Spring 2014 compared to Winter 2013-2014.

In total, the number of incidents raised was 46% higher in Spring compared to Winter, resulting in an average of two incidents per site during the Spring months.

Arrest rates in Spring remained at a peak in comparison to Summer 2014 as arrests dropped by 75% in June, July and August.

Farsight Security Services' Control Room

Farsight Security Services’ Control Room

Malcolm O’Shea Barnes, senior operations manager at Farsight, explained: “With arrests and incidents peaking in the Spring months, now is the time to be assessing security needs.”

The Farsight statistics show that, on average, sites received more than six incidents each throughout 2014. O’Shea Barnes added: “Of course, security needs to be a year-round priority. Sites will see each season present different security challenges. For example, with the peak in incidents occurring in the Spring it’s worrying to see false alarms reported because of minor things like fast-growing foliage obstructing cameras.”

O’Shea Barnes continued: “The statistics highlight the fact that sites cannot afford to take risks with false alarms. Spring is a great opportunity for security installers to promote their maintenance services.”

Beyond that, the high number of incidents annually highlights security systems as a necessity. “Each of the incidents recorded could potentially have cost the site owner thousands of pounds if they’d not invested in a 24/7 remote monitoring capability.”

An incident is when a suspicious activity has been observed, either when a crime has taken place or when the activity could lead to a crime.

Farsight Security Services is an event-driven, remote video, fire and intruder Alarm Receiving Centre. Established in 1996, Farsight grew to become the largest monitoring station in Europe, as well as a pioneer in remote security provision.

Since 2007, the operation has been independently owned by Optex Japan, one of the world’s leading manufacturers of intruder alarms and CCTV passive infrared detectors.

Today, Farsight answers 96% of its alarms in fewer than 90 seconds, in turn far exceeding the industry average.

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