Tag Archives: False Alarm Management

Advanced receives coveted Safety and Health Excellence Award from BSIF for quality of customer service

Global fire safety systems developer Advanced has been awarded the Highly Commended for Service Excellence trophy at the annual Safety and Health Excellence (SHE) Awards 2018, recently held at the NEC in Birmingham.

The company received the commendation in the British Service Industry Federation (BSIF) Customer Service Award category on the back of its technical support and Advanced 360. This online portal gives customers free access (during the lifetime of their products) to a range of services including training, technical manuals and sales and marketing support.

SHEAwards2018Logo

Paul Duffy, technical support manager at Advanced who accepted the award, said: “To receive the Highly Commended Award for Service Excellence is a huge achievement and great recognition for the work of our customer services team. We’re committed to making it as easy as possible for our customers to gain the support and information they need when they need it. Advanced 360 helps in achieving this and is constantly evolving to meet our customers’ needs.”

The SHE Awards were organised by Western Business Exhibitions in conjunction with the BSIF. The BSIF Customer Service Award recognises companies operating in the fields of Health and Safety which offer exceptional and innovative service solutions. Winners were chosen based on the number of votes cast by customers who were asked to rate their suppliers’ service quality.

PaulDuffyAdvancedSHEAwards2018

Paul Duffy

Advanced develops and manufactures intelligent fire safety systems, from single panel installations through to large, multi-site networks. Products include complete fire detection systems, multi-protocol fire panels, extinguishing control, fire paging and false alarm management solutions.

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Advanced’s AlarmCalm false alarm management system nominated for Tomorrow’s FM Award

Advanced’s AlarmCalm false alarm management (FAM) system has been nominated for the prestigious Tomorrow’s FM Awards 2017.

“We’re delighted to be nominated for this award by Tomorrow’s FM,” commented Aston Bowles, Advanced’s marketing manager, in conversation with Risk UK. “False alarms are one of the big issues currently faced by fire and facilities professionals. It was in response to this global problem that we developed AlarmCalm, which we believe is the most powerful and complete FAM solution available.”

AlarmCalm is a total package and features enhanced firmware, comprehensive configuration software for Advanced’s fire systems and new intelligent alarm acknowledgement devices called AlarmCalm Buttons. It provides total, easily-managed control over both automatic and manual alarm verification periods and investigation delays to outputs.

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In essence, AlarmCalm allows a site to be divided into FAM zones called building areas (up to 200 per panel or 40,000 per network). These are virtual areas used for FAM programming that, by default, match fire zones, but can be set independently to cover multiple zones and points or individual points.

The use of building areas makes even complicated cause-and-effect easy to set up.

There’s growing awareness of the role that trained staff or residents can play in helping to reduce false alarms. Advanced’s intelligent, loop-powered alarm acknowledgement device, the AlarmCalm Button, can be used to manually verify if an alarm signal is false. It includes robust fail-safes.

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Advanced planning to highlight fire systems and more at Security Essen 2016

Advanced will be showcasing its fire panels, fire systems, false alarm management systems and more at Security Essen, which runs from 27-30 September. The company, which is making its debut at the show, is also looking for partners in key territories across Europe. Advanced will be stationed at Booth A56 in Hall 3.

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Key products on show will include:

  • The MxPro 5 analogue addressable fire alarm control panel. Approved to EN54 Parts 2, 4 and 13, it features Advanced’s Dynamix Tools software, making it easy to use and configure. All MxPro 5 Panels are also compatible with the company’s Alarm Calm false alarm management solution
  • Axis EN and AX fire panels. Approved to EN 54 and UL 864 respectively, they also use Dynamix Tools software and feature more configuration, display, status and control options as standard than any other Advanced fire panel

These fire systems support the following products:

  • TouchControl HD fire touch screen with active maps and zone plans that dynamically show zone status information and allow easy navigation
  • AlarmCalm complete false alarm management system
  • Advanced networking, allowing anything between 1-200 panel networks

Other products on show at Security Essen include:

  • PENN peripheral system, allowing fire system peripherals to be placed anywhere on the network, greatly increasing configuration options and flexibility
  • LifeLine radio paging and messaging system
  • Lux Intelligent cloud-monitored emergency lighting test system
  • QuickZone 2-32 zone conventional panels

“We look forward to welcoming visitors to our booth for our first appearance at Security Essen,” explained the company’s marketing manager Aston Bowles. “Our European sales team will be on hand to answer any questions people may have, and to discuss exciting new partnership opportunities in our key European territories.”

Bowles added: “Innovation is part of our DNA. We invest significantly into R&D, developing the technologies that are at the core of our fire systems. Through this ongoing research, Advanced is not only providing quality today, but developing world-leading technologies for tomorrow. We look forward to demonstrating these technologies in Essen later this month.”

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Remote Video Response co-locates with Custodian to deliver complete CCTV monitoring solution

Remote Video Response (RVR), one of the UK’s leading CCTV monitoring operations, has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers. 

Remote Video Response and Custodian are trading names of Security Monitoring Centres Ltd in the UK and parts of UTC Building and Industrial Systems, a unit of United Technologies Corp (NYSE: UTX).

RVR also recently achieved a significant milestone, recording its one millionth operator-managed alarm since the business’ launch 15 years ago. That figure does not include the millions of automatically handled alarms that are generated and managed each year.

“There is clear logic in having the CCTV monitoring business RVR and the intruder alarm monitoring business Custodian under the same roof,” explained Colin Walters, general manager at RVR. “The commonality of our installer and end user customers and the ability to share resources – including people, technology and monitoring platforms – improves our ability to effectively serve our key segments. In particular, the co-location enables us to leverage the capabilities of dedicated administration and sales teams and deliver the highest levels of customer service.”

Technological advances enabled the co-location by freeing up space within the Nottingham Monitoring Centre to allow the integration of the CCTV and intruder alarm operations to become possible.

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

The move also will allow installers to access and manage their portfolio from any PC, tablet or smart phone, live, any time of the day or night. They can update information remotely, leading to further enhancements in false alarm management.

One of the key benefits, for example, is the opportunity to manage key holder information through an online portal.

Previously, RVR used its own platform. Now, both intruder and CCTV alarms can be managed on the same platform with a common reporting style and log that enables installers to have complete visibility across their entire client base. It also has the ability to apportion separate alarm signals from a specific site to a single operator.

Fully-integrated software solutions for customers

“Our customers will see many other benefits,” added Walters. “We’ll be working more closely with another related business, Mentor Business Systems, to provide a fully-integrated software solution that enables key holder changes to migrate seamlessly to their CASH system and out-of-hours calls from their Custodian answering service to go direct to their engineers’ PDAs. In effect, this affords them the ability to better manage all aspects of their business.”

New staff have been recruited at the Nottingham location while RVR maintains its status as an official National Open College Network (NOCN)-accredited training school.

“We will also be looking to expand still further, which is why the additional space will be important,” asserted Walters.

RVR protects businesses across the UK by monitoring images from CCTV cameras, responding to alarm activations and liaising with the police or private response services to provide security 24/7.

*For more information visit: www.remotevideoresponse.co.uk

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