Tag Archives: Engineers

New service director introduces raft of customer services initiatives at STANLEY Security

To maintain a high level of customer service and product quality for the business going forward, Stephen Hodgkinson-Soto (STANLEY Security’s new service director) is concentrating on raising customer support levels, efficiency and Health and Safety practices at the same time as driving forward product development within the company.

Hodgkinson-Soto has worked at STANLEY Security since 2015, previously serving as an installation manager in the US. After moving back to the UK where he was born, Hodgkinson-Soto joined STANLEY Security’s British operation last year in the role of service director.

Recognising the “large learning curve” engendered by this promotion, Hodgkinson-Soto embraces the challenge and brings with him considerable skills and enthusiasm which are already beginning to bear fruit.

“Earlier in my career, I worked within the hotel industry and learned a lot about customer service,” stated Hodgkinson-Soto. “I’m looking to bring some of these aspects to the security industry which appears to me to be lacking in excellent customer service across the board. With the backing of the full STANLEY team, including our new general manager Matthew Marriott, it’s my intention to ensure that we lead the way here and stand out from other players in the market.”

StephenHodgkinsonSotoSTANLEYSecurity

Stephen Hodgkinson-Soto

Hodgkinson-Soto is working closely alongside Leanne Taylor, head of customer service, to achieve these goals. The duo have already introduced the Customer First programme which moves away from traditional reactionary models in customer service to a more advanced proactive approach. Customer First is a wide sweeping programme addressing all areas of STANLEY’s customer service, from a Customer Discussion Guide aimed at maintaining positive contact with customers throughout their contract period right through to a Bespoke Management service for those customers that require more focused attention.

With responsibilities for a field service team comprising 110 engineers and associated regional managers across Britain, Hodgkinson-Soto is also concentrating on improving efficiency among that team by ensuring constituent members have the right equipment to perform their tasks and meet customers’ expectations.

As part of this, Hodgkinson-Soto has introduced an engineer training programme, which will instil engineers with additional knowledge via courses paid for by STANLEY. Hodgkinson-Soto is also looking to create a more formalised career path for engineers to recognise and reward their skills and experience.

Investing in the employees  

“Investing in our employees is a priority,” stated Hodgkinson-Soto, “as they not only undertake the work on the ground, but are also our company ambassadors who have the most direct contact with customers. We want them to be the best in the business and fly the flag for STANLEY Security.”

Hodgkinson-Soto’s remit as service director at STANLEY Security also includes overseeing Health and Safety, training and technology, in addition to quality and compliance for the business.

With all of these activities initiated in a relatively short time, Hodgkinson-Soto has plenty of plans for the future, including the formation of a remote maintenance team to specialise in resolving system issues without physical proximity. This will save resources and time for both STANLEY Security and its customers. He’s also working with the product team to develop new cutting-edge solutions for security and beyond.

“Since joining,” concluded Hodgkinson-Soto, “I’ve been working towards internal developments which aim to uphold STANLEY’s position in the market and also to set us apart as a true forward-thinking leader. It’s only by continuously strengthening our core internal practices that we can raise our game to excel at serving our customers. We believe in the necessity of constant improvement to stay ahead. It’s challenging and demanding, but we have the right team in place, the right attitude and the capability.”

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Nittan’s collection of technical guidance videos now available to view on YouTube

Nittan Europe, the manufacturer of conventional and addressable fire detection products, has released seven new technical guidance videos on its YouTube channel. These follow on the back of its previous highly successful videos, which form part of Nittan’s customer experience, enabling the business to connect with end customers via different mediums.

Presented by product support manager Barry Sargent, the videos address frequently asked questions relating to the Nittan evolution1 Fire Alarm Control Panel. These include the panel’s quick start option, set up, navigation, ‘Cause and Effect’ programming, a PC configuration tool overview and PC configuration tool ‘Cause and Effect’, in addition to Nittan’s Evolution Loop Calculator.

The videos provide simple step-by-step instructions that aim to serve as a guide or memory jogger for engineers such that they can the most advantage for Nittan products on behalf of their end users.

NittanGuidanceVideos

Lee James, general manager for product marketing at Nittan Europe, said: “The short video format with clips of between two and four minutes has proven very popular with our customers. We’re providing quick bursts of information in an easy-to-assimilate way. Our customers now have easy access to technical guidance on site or in their office with video clips literally at their fingertips via smart phones and tablets. We aim to continue building our video library in the coming months. The video clips are a guide and not intended to replace official manufacturer training which Nittan continues to provide free of charge at its Old Woking offices.”

*The new technical guidance videos can be viewed at https://www.youtube.com/user/NittanChannel/videos

**Also available on the channel are existing videos about Nittan’s Dual Optical Detector and how to use the EV-AD2-EXT Evolution Programmer

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HRH The Duke of Kent visits Apollo’s hq to commemorate four decades of fire detection system manufacturing

His Royal Highness The Duke of Kent has visited the headquarters of Apollo Fire Detectors in Havant, Hampshire to commemorate 40 years of excellence in UK manufacturing by the company. During his visit, The Duke of Kent took a tour of the manufacturing facilities and met some of the engineers and assembly workers who are behind the award-winning and life-saving fire detection technology made by Apollo.

The royal visit and Apollo’s longstanding achievement in manufacturing excellence are documented by an official plaque, unveiled by The Duke of Kent during his visit.

“We’re very proud to be able to share this important milestone in our history with HRH The Duke of Kent,” said Charles Lombard, managing director EMEA at Apollo. “In addition to celebrating our company’s long history of manufacturing excellence, this event reaffirmed our commitment to Royal Warrant Holder status.”

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Left to Right: HRH The Duke of Kent, Charles Lombard (managing director at Apollo), Pete Browitt (operations director) and Ed Browning (Apollo’s sales and marketing director)

Apollo Fire Detectors is one of the largest regional employers with almost 500 staff in Havant. The business specialises in the design and manufacture of high quality fire detection products. Over the last four decades, the company has broadened its capability from a straightforward focus on conventional fire detectors to include the manufacture of sophisticated analogue addressable detectors and interfaces for monitoring and controlling equipment in fire protection systems.

The business boasts some of the most advanced manufacturing technologies in order to ensure consistently high quality products and fast response to customer requirements.

Through planned expansion, Apollo has attained a leading global position in the market for professional fire detection. With more than 3,000 international approvals for its products and regional offices located in the US, China, India and Germany and exports to over 100 countries, Apollo Fire Detectors has cemented its position as a world-class fire solutions provider.

Apollo is part of the HALMA Group. HALMA is a FTSE 250-listed plc with over 40 subsidiaries worldwide, all of them engaged in specialist engineering activities.

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Tyco’s Fire Protection and Security Products now BIM ready

Tyco Fire Protection Products and Tyco Security Products are launching their own living Building Information Modelling (BIM) library from this month. Users will be able to access Tyco’s extensive range of BIM objects for security and fire protection products, including detection, mechanical and suppression solutions.

The library will also feature the company’s BIM user guide to support architects and engineers, providing additional information about Tyco’s BIM objects.

Raj Arora, vice-president and general manager for Fire Detection and Special Hazard Products at Tyco Fire Protection Products, commented: “The creation of BIM tools and families of objects is critical in supporting the technological advances in the design, construction and maintenance industries. At Tyco, we’re already seeing demand for BIM. Our investment in creating a range of BIM content based on a selection of our core products means we’re well placed to help designers, specifiers, contractors and engineers working within the BIM framework.”

By increasing the amount of data available and making it fully sharable from building design through to construction and maintenance, the BIM process enables users to immediately access and interrogate objects and models, helping to save time and unnecessary costs.

The technology will also enhance the accuracy of the planning and design stages of fire protection and security systems, improving efficiencies and delivering cost savings for the construction sector.

Available in Revit format, Tyco’s BIM objects will prove invaluable to users thanks to the depth of information made accessible. The files will comprise a 3D geometric representation of the product and contain all details about its specification, including size, dimensions and materials.

BIM objects for Tyco’s fire detection solutions will also provide further relevant information such as voltage, colour code and electrical data. Translated versions of Tyco’s BIM files will be available this year.

New era of digital modelling

“This is an exciting time for the construction industry,” said Peter Ainsworth, director of marketing across the EMEA region at Tyco Security Products.

“Tyco is ready to be part of the new era of digital modelling, supporting the UK Government’s Construction Industry Strategy mandate that all public procured construction projects from 2016 achieve BIM Level 2. Thanks to its future-proofing ability, BIM can provide facility management information throughout a building’s life, making maintenance and repairs simpler and more cost-effective.

Raj Arora added: “Offering BIM objects for our security, detection, mechanical and suppression products will enhance the design process for architects and engineers, providing them with an abundance of valuable information such that they can work more efficiently. A key feature of BIM when looking to install fire protection solutions in a building is the process’ spatial co-ordination capability. BIM enables multiple trades to integrate objects concurrently as if they were in a single model, therefore detecting any potential clashes which can be resolved in the design process ahead of the construction phase. That saves on both time and money.”

By making its fire protection and security products accessible through BIM files, Tyco is helping the construction sector in its mission to reduce build and operation costs, lower carbon emissions and save production time by 2025.

*For more information and to download Tyco’s BIM objects and user guide visit: www.tyco-fire.com/BIM

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Custodian releases monitoring portal upgrade with promise of “new levels of efficiency” for end users

Custodian Monitoring Services – a recognised leading provider of intruder, fire and life safety systems monitoring – has released a new version of its online TOUCH monitoring portal that affords end users real-time access to a wide range of new reports and capabilities.

Created in response to stakeholder feedback, the new portal offers a broad range of benefits. End users, engineers and installers can now enjoy greater oversight of their buildings and portfolios via this web-based customer portal which places them in control of critical areas such as key holding.

Victoria Waude, head of monitoring sales at Custodian, is adamant that TOUCH users will gain improved levels of access control management.

“End users and installers now have the ability to temporarily suspend and re-instate key holders without delay,” said Waude. “This is extremely useful for those companies looking to manage access when employees go on holiday or are absent.”

Victoria Waude

Victoria Waude

Installers can now create and maintain engineer rotas at the touch of a button, anytime and from anywhere.

“The new features are aligned with our approach of designing products and systems that simplify processes and deliver greater operational efficiencies for our customers,” added Waude.

For their part, installers are now also able to upload logos and company information to their TOUCH platform to maintain their corporate identity.

Another feature includes bulk end user registrations, which makes it easier for installers to invite all of their customers to register. In addition, there are further functions in the engineer portal for online testing and event history.

Custodian operates in the UK as Security Monitoring Centres Ltd and is a part of UTC Climate, Controls & Security, a business unit of the United Technologies Corporation.

Custodian is one of the UK’s leading NSI Gold Alarm Receiving Centres, providing 24/7 monitoring for its customer base.

*For more information visit: www.custodianmonitoring.com

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