Tag Archives: Concierge Services

Axis Security selected to provide range of services for Lambert Smith Hampton

Axis Security, a leading deliverer of bespoke security services, has won a contract with commercial property consultant Lambert Smith Hampton (LSH) to provide a range of security services for eight of its properties in the North East of England.

The contract incorporates security guarding, concierge services, mobile patrols and key holding – including night and weekend cover.

Marcus Cain, regional facilities manager for the North at LSH, informed Risk UK that the company previously used a number of different security providers, with the new contract forming part of a rationalisation process.

“Axis Security boasts a strong presence in the North East region,” observed Cain. “The company’s clients include the UK’s leading property management consultancies, which gives us confidence that the business can deliver the range of services we require across our own diverse portfolio of properties.”

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Lambert Smith Hampton’s Grey Street offices

Cain added that Axis’ reputation as a good employer is also important. “We have peace of mind that Axis Security looks after its employees and that all officers are licensed with the Security Industry Authority.”

Many LSH properties are multi-tenanted and require flexible, responsive value-add services (for example, providing meter readings of vacant properties). Axis Security completes this particular task using Fast Field technology, giving LSH instant and reliable information to check against utility bills.

“On one occasion,” outlined Cain, “we briefed Axis in the morning regarding a new instruction in the North East region. The mobile patrol service was fully-mobilised that same day, including a meter readings collection for the Estate.”

Other technology employed in the contract includes TrackTik, which provides officer location tracking and enables officers to capture live footage of incidents. Cain believes this is a must-have compliance solution. “Lone worker welfare is an important Health and Safety issue, but the technology also means we can prove to relevant stakeholders that patrols have actually been completed.”

In conclusion, Cain stated: “Overall, Axis is a good fit for our business. They are genuinely responsive and understand that a one-size-fits-all approach doesn’t work.”

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Smarter protection on Savile Row thanks to Trigion Security Services

Trigion Security Services has signed a tailor-made contract with a prestigious London managing agent to provide security at its properties in Savile Row, Berkley Street and Duke of York Street in London.

The contract for the tenanted office buildings will include security officers providing Front of House/concierge services. Trigion offers ‘Hostmanship’ training to all of its officers such that they have high levels of competence and confidence in offering customer care.

TrigionSecuritySavileRow

Trigion’s popular ‘People Plus’ option means that clients receive manned and electronic solutions from a single supplier. The business provides technical security remotely from its Security Operations Centre so that there’s always protection in place.

Neil Barham, operations director for security guarding at Trigion, told Risk UK: “The work we’ve done on our existing contract for the client’s Park Lane property has shown our ability to provide quality security services to their clients. They can also see that we provide quality team members thanks to our investment in training and development and the fact that we’re London Living Wage employers.”

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