Tag Archives: Compliance

Notting Hill Genesis surveillance upgrade project witnesses Cloudview and Amthal Fire & Security working in tandem

Amthal Fire & Security has been working closely with secure cloud CCTV specialist Cloudview in order to upgrade legacy network surveillance systems and realise smart cloud-based and, importantly, compliant solutions for the benefit of staff and residents involved with Notting Hill Genesis. 

Notting Hill Genesis is one of the largest housing associations in London and the South East, with its head office at Kings Cross and five further site locations requiring high quality protection for more than 1,500 office-based members of staff.

Amthal Fire & Security has been working closely with Cloudview to take responsibility for security maintenance across the office portfolio, alongside ensuring the safety and security of residents housed in both new and existing dwellings.

To ensure efficiency savings, compliance and smart capability when it comes to CCTV, Notting Hill Genesis’ visual data partner Cloudview has supplied its specialist systems for Amthal Fire & Security engineers to install across the office and development network.  The new system removes the need for DVRs and allows authorised personnel instant and secure remote access for the management of evidential footage stored as required in case of a threat or an emergency scenario.

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Compliance with the GDPR

Suki Kahlon, office services manager for central services at Notting Hill Genesis, informed Security Matters: “The need to update CCTV systems for ensuring compliance with the General Data Protection Regulation (GDPR) was of paramount importance, both for the Notting Hill Genesis team and also for our residents and their safety. Partnering with Cloudview and, later on, Amthal Fire & Security has been of great benefit. They understand our working environment.”

Kahlon continued: “Both companies operated in such a way as to enable a scalable upgrade programme of works across our office base and various housing developments. Essentially, our ambition is that wherever we have CCTV systems in place, we want to upgrade to the cloud and bring our networks together in a centrally managed visual data infrastructure. The Cloudview solution has been well received by building managers and authorised personnel.”

To date, Amthal Fire & Security’s installation and maintenance teams have completed install works at the head office in Kings Cross and at the West London office in Hammersmith, in addition to new housing development connections.

Visual data

The new surveillance technology is created to offer alerts when instant action is required and based on what’s identified as a threat. Visual data can be accessed anywhere at any time and on any device. It can also be shared immediately and saved for up to 12 months if required, with 30-day delete options as standard in order to comply with the GDPR.

Crucially, the data is only accessible to authorised personnel, all of whom have audit control capability for full compliance.

Stephen Bates, CEO at Cloudview, observed: “Notting Hill Genesis is committed to providing safe and secure communities in which residents can thrive. Equally, the client is very clear on its responsibilities to its team members who are at the heart of these communities. The need for smart surveillance technology that can be centrally managed is integral. We were delighted to offer a solution that could bring these requirements together. With the help of Amthal Fire & Security, we have enabled a seamless installation process between all Notting Hill Genesis’ offices and housing developments.”

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Phil Bryant, manager of the strategic accounts team at Amthal Fire & Security, added: “At the heart of social enterprise is the overriding need to create homes and communities in which residents want to live, with management taken care of by the dedicated local teams employed by Notting Hill Genesis. The organisation now has smart systems in place to ensure ongoing safety and security.”

Bryant continued: “The Cloudview system installed by Amthal Fire & Security, with both of us operating in constant collaboration, has proven to offer best value and significant efficiency savings that can be maintained to ensure ongoing compliance and simple maintenance plans. It also allows Notting Hill Genesis staff to have a much more reactive and instant approach to any threat identified, thereby affording total peace of mind.”

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Good governance should be “differentiator and business enabler” for security integrators

Businesses are at risk of falling behind if they fail to see the advantages of good governance and the benefits it can bring. That’s according to Evolution, the integrated fire and security systems business.

Brendan McGarrity, head of risk and design at Evolution, argues that ‘box-ticking’ to meet a legal, regulatory or compliance obligation should not be the strategy to adopt and implement.

McGarrity informed Security Matters: “I’m sure we’ve all been guilty of ‘ticking a box’ either because we don’t understand or believe in something, but simply need to get it off our desk. I’m sure, also, that there are some of those with a security remit who do much the same when it comes to governance in relation to risk. There are clear advantages and true benefits to be realised from good governance.”

As an example, McGarrity quoted a Quality Manual. “To some, it’s a manual that, once completed, can sit on a dusty shelf or be lost in a drawer, never to see daylight again unless and until a quality inspection’s due. Then there are others who see it differently. They would view a Quality Manual as a proactive tool for instigating continual improvements to a business and its operations.”

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Readily embracing quality

McGarrity notes certain sectors, such as the pharmaceutical or high-tech electronics industries, embrace quality readily, and realise the benefits such an approach can bring, but others are less willing until an event obliges them to see and think differently.

He also pinpoints the Surveillance Camera Commissioner as an interesting case and highlights the example of a major retailer who sought accreditation with the Commissioner, not because they had to, but because they realised the benefits from doing so.

“The business was not obliged to have Surveillance Camera Commissioner accreditation. It did not need to tick a box. It did so to demonstrate genuine leadership and strategic influence across the sector. The senior stakeholders were engaged and found to be suitably impressed, and their brand and reputation enhanced among stakeholders and customers alike. They also realised the commercial and operational benefits that Surveillance Camera Commissioner compliance could bring. Benefits that far outweighed the costs involved, not least an increase in public confidence in the way the systems were operated and managed.”

Compliance as business enabler

McGarrity added: “Though such compliance wasn’t essential to the business concerned, the organisation saw it as a business enabler and one that affords the company competitive advantage.”

For McGarrity, that’s the key point. “Good governance should be a differentiator,” he concluded. “High-end integrators see it as an opportunity to put distance between themselves and the volume-based installers who are perhaps not as focused on building long-term relationships. That said, good governance only becomes a differentiator if the true benefits are properly understood and realised.”

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Bosch launches new information security services to protect against cyber attacks

The IT Security Expo and Congress 2019 takes place in Nuremberg from 8-10 October and experts from Bosch will be on hand on Stand 506 in Hall 10.1 to outline the company’s latest information security services for defending against cyber attacks.

Cyber criminals pose a threat to building security solutions. Today’s physical security systems are increasingly IP-based and run on the same networks as generic office and production IT systems.

“The growing use of IT, along with greater networks, is also making building security solutions potentially vulnerable to all of the same risks that plague the rest of the IT world, such as hacker attacks and malware,” explained André Heuer, who heads the information security operation at Bosch Building Technologies. “Particularly so in critical infrastructure, this interaction of IT and facility management makes it essential to find new ways in which to ward off cyber attacks. We want to help our customers expand their information security strategies to include physical systems.”

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On that basis, Bosch is introducing new information security services to address security needs in conventional building security systems by erecting “cyber barriers”. The company’s portfolio now embraces three complementary components:

Information Security Consulting for designing tailored information security concepts to meet customers’ individual protection requirements

Security Operations Centre which manages vulnerabilities and information security incidents to ensure a consistently high level of security while complying with reporting requirements

IT Security Services which implement appropriate measures to protect building security solutions from cyber threats

All of the services are provided in close consultation with customers’ IT security officers. By offering these options, Bosch feels that it’s “raising the standard of information security in buildings to a new level”.

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Facit Data Systems launches new website to showcase video analytics portfolio

Since its inauguration five years ago, Facit Data Systems has grown to become one of the market’s foremost providers of video analytics and compliance software. Now, the company has launched an all-new website designed to showcase its solutions for end users.

A host of operators are maximising organisations’ CCTV investments by generating business intelligence to improve sales, staffing efficiency, customer experience, safety and compliance.

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Facit Data Systems’ People Counter, Queue Manager and Heat Map solutions operate cost-effectively over installed CCTV cameras and are system agnostic. Identity Cloak auto redaction software launched in 2018 to help Facit Data Systems’ customers comply with strict General Data Protection Regulation guidelines for video data.

The new Facit Data Systems website reflects the business’ work with the UK’s largest brands in retail, banking, healthcare and public space, as well as its partnerships with some of the world’s most trusted specialists.

*Visit the new Facit Data Systems website

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Cyber security firm Foregenix scoops Queen’s Award for Enterprise

A cyber security firm has picked up the Queen’s Award for Enterprise. Foregenix, which celebrates its 10th Anniversary this month, received the award for its work in international trade and is believed to be the first cyber security consultancy with a determined focus on protecting the payment and finance industries to pick up the accolade.

Headquartered in the UK, Foregenix has generated around 60% of its revenue from international sales over the past four years, helped by new offices in Boston servicing North America, Frankfurt, Europe, Sydney, Australasia and São Paulo, Brazil and a new base in Singapore in 2019.

Foregenix offers a range of services including managed detection and response, digital forensics, compliance and risk. It’s one of the leading certification companies for payment systems on PCI point-to-point encryption and an authority on ATM ‘cash-out’ attacks.

The Queen’s Award for Enterprise follows on from recognition by The Sunday Times as one of the Top 100 SME exporters in 2017 and 2018.

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Left to Right: Paul Humpage, Andrew Henwood and Benjamin Hosack of Foregenix

The Queen’s Awards have recognised the achievements of British businesses since 1965. Around 200 businesses receive the accolade each year.

Co-founder and CTO Andrew Bontoft commented: “It’s testimony to the brilliant work and dedication of our global team that we’ve received this prestigious award. We’re very proud of what the team has achieved and grateful for the recognition this award signifies. We would also like to thank our clients and suppliers for helping us to achieve this honour.”

CEO Andrew Henwood added: “Foregenix aims to protect businesses and organisations from criminals who attempt to endanger people’s livelihoods and futures for their own enrichment. It’s a cause that resonates with our customers. We offer them practical advice and solutions for baked-in security and real risk reduction.”

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Chubb appointed principal security and fire safety contractor for major Scottish Housing Association

Chubb Fire & Security has become the principal fire and security provider for Dunedin Canmore, a leading provider of social housing and related services in Scotland. After initially installing fire alarms for many years, Chubb now provides installation and maintenance services for emergency lighting, intruder alarms, CCTV and access control.

Chubb has worked with Dunedin Canmore, part of The Wheatley Group, for more than a decade now. Across its communities, the company has built a strong working relationship and is now servicing more than 150 sites for the Housing Association.

With a strong focus on compliance, Chubb’s services range from initial fire risk assessments and security audits through to the remote monitoring of all the sites in its care. Additionally, Chubb is now servicing the Care System (ie Warden Call), an enhanced assisted living solution, across the majority of Dunedin Canmore’s amenity housing for older people.

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Stuart Phillips, compliance officer at Dunedin Canmore, said: “We’ve enjoyed a great working relationship with Chubb for over a decade. The company’s customer service is excellent and we’re delighted to have made the business our principal fire and security provider.”

Dunedin Canmore owns and manages around 5,500 homes across Edinburgh, the Lothians and Fife. Chubb also provides fire and security services for YourPlace, Barony Housing Association and Lowther Homes, all of whom are part of The Wheatley Group.

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Genetec unveils product line-up for Security Essen 2018

Genetec, the manufacturer of unified security, public safety, operations and business intelligence solutions, has announced its show line-up for Security Essen 2018. In its 21st year of delivering global innovation for physical IP security, Genetec will demonstrate Security Center (its scalable, open architecture security platform that unifies video surveillance, access control, ANPR, communications and analytics. The company will also feature its family of security infrastructure appliances and host no less than 11 industry technology partners on its stand, all of them demonstrating their technology integrations and support for Security Center.

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Visitors will be able to see the latest features in Security Center (v5.7), including its IP video management system (VMS) designed to scale and adapt to the evolving needs of the security market. This latest version also features enhanced privacy protection, designed to help end users comply with the General Data Protection Regulation’s (GDPR) data privacy and confidentiality mandates, along with a new reporting feature that automatically alerts system administrators to outdated camera firmware.

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Genetec will demonstrate its Streamvault turnkey security infrastructure appliances, pre-installed with Security Center to offer a simplified software delivery system. In addition to video surveillance, access control and ANPR support, Streamvault also now provides certified performance with KiwiVision Privacy Protector (a core module in Security Center) that dynamically anonymises video to support GDPR compliance for public and private video surveillance environments.

Genetec will also demonstrate how customers can easily migrate their legacy access control systems to a unified Security Center platform.

Privacy and cyber security

Committed to maintaining the highest levels of privacy protection, Genetec continues to inform IT and security professionals on both cyber security and privacy practices. The company has recently launched the Genetec Trust Center, a central repository of educational materials focused on cyber security, privacy and Security-of-Security topics to help system integrators and end users mitigate risks via trusted Best Practice.

“With our growing presence in Germany, Genetec is happy to bring its many innovations to Security Essen this year,” said Nick D’Hoedt, regional manager for the Benelux and DACH at Genetec. “We will show our customers and partners alike how they can unify their security platforms into a scaleable model that offers one solution through a single interface for improved operational efficiency, adhering to the highest standards of GDPR-compliant data privacy. We’re also proud to welcome 11 of our top technology partners from our growing ecosystem of camera, access control, sensing and software vendors.”

Operations

Also on display will be Genetec Mission Control, a collaborative decision and event management software that provides organisations with new levels of situational intelligence, visualisation and complete incident management capabilities.

Genetec Partner Pavilion

As stated, Genetec will host 11 of its technology partners in individual demo pods on the stand at Security Essen. Each partner will demonstrate their hardware and software integrations with Security Center.

Featured sponsors include Bosch, Edesix, MOBOTIX, OPTEX, Panasonic, Quanergy, Siklu, Southwest Microwave, SimonsVoss, The Safe Group and Schréder. 

All show attendees are invited to visit the Genetec Stand (G30) in Hall 5 at Security Essen 2018.

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New service director introduces raft of customer services initiatives at STANLEY Security

To maintain a high level of customer service and product quality for the business going forward, Stephen Hodgkinson-Soto (STANLEY Security’s new service director) is concentrating on raising customer support levels, efficiency and Health and Safety practices at the same time as driving forward product development within the company.

Hodgkinson-Soto has worked at STANLEY Security since 2015, previously serving as an installation manager in the US. After moving back to the UK where he was born, Hodgkinson-Soto joined STANLEY Security’s British operation last year in the role of service director.

Recognising the “large learning curve” engendered by this promotion, Hodgkinson-Soto embraces the challenge and brings with him considerable skills and enthusiasm which are already beginning to bear fruit.

“Earlier in my career, I worked within the hotel industry and learned a lot about customer service,” stated Hodgkinson-Soto. “I’m looking to bring some of these aspects to the security industry which appears to me to be lacking in excellent customer service across the board. With the backing of the full STANLEY team, including our new general manager Matthew Marriott, it’s my intention to ensure that we lead the way here and stand out from other players in the market.”

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Stephen Hodgkinson-Soto

Hodgkinson-Soto is working closely alongside Leanne Taylor, head of customer service, to achieve these goals. The duo have already introduced the Customer First programme which moves away from traditional reactionary models in customer service to a more advanced proactive approach. Customer First is a wide sweeping programme addressing all areas of STANLEY’s customer service, from a Customer Discussion Guide aimed at maintaining positive contact with customers throughout their contract period right through to a Bespoke Management service for those customers that require more focused attention.

With responsibilities for a field service team comprising 110 engineers and associated regional managers across Britain, Hodgkinson-Soto is also concentrating on improving efficiency among that team by ensuring constituent members have the right equipment to perform their tasks and meet customers’ expectations.

As part of this, Hodgkinson-Soto has introduced an engineer training programme, which will instil engineers with additional knowledge via courses paid for by STANLEY. Hodgkinson-Soto is also looking to create a more formalised career path for engineers to recognise and reward their skills and experience.

Investing in the employees  

“Investing in our employees is a priority,” stated Hodgkinson-Soto, “as they not only undertake the work on the ground, but are also our company ambassadors who have the most direct contact with customers. We want them to be the best in the business and fly the flag for STANLEY Security.”

Hodgkinson-Soto’s remit as service director at STANLEY Security also includes overseeing Health and Safety, training and technology, in addition to quality and compliance for the business.

With all of these activities initiated in a relatively short time, Hodgkinson-Soto has plenty of plans for the future, including the formation of a remote maintenance team to specialise in resolving system issues without physical proximity. This will save resources and time for both STANLEY Security and its customers. He’s also working with the product team to develop new cutting-edge solutions for security and beyond.

“Since joining,” concluded Hodgkinson-Soto, “I’ve been working towards internal developments which aim to uphold STANLEY’s position in the market and also to set us apart as a true forward-thinking leader. It’s only by continuously strengthening our core internal practices that we can raise our game to excel at serving our customers. We believe in the necessity of constant improvement to stay ahead. It’s challenging and demanding, but we have the right team in place, the right attitude and the capability.”

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GDPR Readiness Checklist Tool launched by NW Security Group to help businesses comply with upcoming EU legislation

NW Security Group, the provider of IP video solutions and security consultancy, has launched a free European Union (EU) General Data Protection Regulation (GDPR) Readiness Checklist Tool to help businesses quickly and easily determine if they’re adequately preparing for the new legislation. Due to come into effect on 25 May, the EU GDPR aims to ensure the protection of personally identifiable information. According to recent figures, over 50% of companies across the UK will not be ready for the GDPR by the stated deadline.

While awareness of the new legislation has risen in recent months, the consensus is that UK firms are under-prepared for the EU GDPR, and therefore at risk of fines as high as €20 million or 4% of a company’s annual turnover (whichever is greater).

As an expert in providing security consultancy and training, NW Security has been giving businesses across the UK guidance on how to ensure compliance by the May deadline in a series of awareness seminars. The GDPR Readiness Checklist Tool has formed a vital part of each seminar, helping attendees determine how effective their data protection processes are on their respective journeys towards GDPR compliance.

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Nigel Peers, senior consultant at NW Security, offers his thoughts on the EU’s General Data Protection Regulation and how companies must prepare for its introduction

“As a provider of IP-based security systems, we’ve always taken cyber security very seriously indeed to ensure the solutions we recommend to our customers protect the data that’s generated,” stated Nigel Peers, senior consultant at NW Security. “In recent months, we’ve been raising awareness with companies and helping them to assess their levels of preparedness for the GDPR using our quick Checklist Tool. As the timeframes become more urgent and levels of readiness are left wanting, we felt it would be helpful to make this free Checklist Tool available to more companies across the UK. It prompts them to think about how best to prepare themselves and their supply chains for the GDPR and provides an insight of just how comprehensive a full GDPR Organisational Readiness Assessment needs to be.”

One of the seminars was held at the Wirral Chamber of Commerce in Birkenhead, welcoming attendees from a range of businesses in the region to heighten understanding of the new GDPR and identify how it could impact their organisation. Laura Cross, director at Concentric HR, said of the seminar: “It was extremely informative and practical. We don’t feel fully prepared for the GDPR as yet, but events such as this have definitely increased our knowledge on the topic and given us great learnings to take back and implement within our firm.”

Cross continued: “The GDPR Readiness Checklist Tool was one of the most useful aspects of the seminar. It really helped me to understand where our business is currently on the journey towards GDPR compliance. Knowing that there are external experts out there that can support us along the way is extremely reassuring for our business.”

*To use the free EU GDPR Readiness Checklist Tooll visit: www.nwsecuritygroup.com/gdpr-readiness-quick-checklist

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“Early compliance engagement is key to raising building standards” urges Bureau Veritas

With reports suggesting that the construction sector will continue to grow over the next two years, Bureau Veritas has been quick to assert that an industry shift towards earlier engagement with compliance partners is vital when it comes to raising quality and safety standards for all.

Despite a momentary downtime, largely the result of a post-Brexit slump in confidence and weakening pound, the consensus is that commercial construction will regain pace in the coming months. According to the latest Construction Products Association report, UK construction output will increase by 2.3% in 2019, primarily due to major infrastructure projects.

Concern focuses on the fact that an increased pressure on commercial and residential developers to build more properties, despite a declining workforce, presents a risk to ‘deliverability’ and quality control. A recent study, for example, estimated that over half of all new build properties have ‘major faults.’

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Andy Lowe, director for building control at Bureau Veritas, commented: “Amid incredibly tight construction deadlines, cost pressures and a raft of legislation, it’s understandable that the modern builder and developer has a lot to come to terms with. That’s why we always advocate early engagement with a certification specialist. Without the ability to influence the wider project, it can be incredibly difficult to optimise quality control procedures and enhance safety measures, while at the same time enabling developers to achieve stated targets.”

Lowe continued: “In some cases, it can even help streamline proceedings and improve efficiencies, and particularly so when it comes to ensuring that the design aspect correlates with the compliance requirements. Without the approver’s early input, for example, any decisions made by a design team could be borderline in terms of interpretation and, upon review, it may be that items such as the fire strategy or the number of staircases are questionable, thus affecting the design as a whole and even resulting in the need for a redesign.”

In conclusion, Lowe stated: “In this way, we believe an industry shift towards earlier engagement is core to not only increasing quality and safety standards, but also optimising efficiencies on current major projects going forward.”

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