Tag Archives: Communication Systems

Multitone Electronics to debut Appear Crew and Ambulance Apps at BAPCO 2018 Exhibition and Conference

Multitone Electronics plc, a specialist in the design, manufacture and implementation of integrated communication systems, will debut its Appear Crew and Ambulance Apps for emergency teams and first responders on Stand J7 at the BAPCO Conference and Exhibition 2018, which is running at the Ricoh Arena in Coventry on Wednesday 20 and Thursday 21 March.

Appear Crew uses Multitone’s highly successful Appear mobile platform to assist emergency crews with reliable and secure messaging. As a complement to a pager, the Appear Crew App registers a response from each crew member and tracks their progress to their station from whichever location they happen to be.

The system can also be used to track the movement of individual team members right to the fire station, showing locations on a map. This allows the Command and Control team to ensure that everyone’s accounted for when required.

MultitoneBAPCO2018

Multitone’s Emergency Services major accounts manager Peter Eborall stated: “We anticipate great interest and demand for our Appear Crew App, which we’ve developed by working in close collaboration with Fire and Rescue Services. It has been extensively trialled and rigorously tested to ensure that it can be relied upon to provide the essential support needed to save lives.”

Eborall added: “In addition to fire and rescue crews, the Appear Crew App is ideally suited to meet the exacting communications requirements of both RNLI and Coastguard emergency teams.”

Also on Stand J7 is Multitone’s new Ambulance App, which has been designed specifically to assist and co-ordinate teams from full-time paramedics to Community First Responders. “Based upon our Appear Lite solution, the Ambulance App provides highly reliable contact, with proof-of-delivery for a proven audit trail,” added Eborall. “The App is highly secure, preventing sensitive information from being removed or screenshots being taken. This ensures confidentiality at all times.”

The Ambulance App sends an automatic acknowledgement when the recipient receives a message such that the Command and Control team know it has been read. The App features a clear and simple-to-use interface.

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PEL Services awarded three-year fire alarm maintenance contract by BRE

Commercial fire, security and communication systems provider PEL Services has been awarded a three-year, fully comprehensive contract for fire alarm service and maintenance at the Building Research Establishment (BRE) headquarters in Watford.

The BRE is a world-leading, multi-disciplinary building science centre with a mission to improve buildings through research and knowledge generation. In fact, the BRE has been making a positive difference in the built environment since 1921.

Richard Tattersall, estates compliance manager at the BRE, told Risk UK: “We had been working with a single fire alarm supplier for 15 years and were looking for a more comprehensive agreement. PEL Services was successful in the tender process. PEL is flexible when it comes to meeting our needs and we have been very happy with the company’s service.”

The Building Research Establishment's headquarters in Hertfordshire

The Building Research Establishment’s headquarters in Hertfordshire

For PEL, the awarding of this contract validates the business’ commitment to providing high quality service and products that meet the most demanding of standards, among them LPS1014.

Conventional and addressable fire alarm systems

PEL is now responsible for maintaining both the conventional and addressable fire alarm systems covering 1,500 devices across 33 buildings at BRE’s site in Garston near Watford, Hertfordshire. This includes systems protecting BRE’s Innovation Park, home to some of the world’s most sustainable buildings.

In addition to maintaining the fire alarm system, PEL has now achieved Approved Contractor status to BRE and has been working on the design, installation and commissioning of new or re-modelled fire detection and alarm systems.

PEL Services operates throughout the UK and overseas, supporting markets as diverse as local authorities, public utilities, finance, healthcare, education and retail. In addition to fully comprehensive maintenance schedules, PEL Services designs, supplies, installs and commissions sound, fire, security and communications systems.

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PEL Services’ maintenance web portal provides instant account details for customers

As part of an ongoing commitment to customer care, PEL Services – one of the UK’s specialist providers of commercial fire, security and communication systems – is now offering an online Customer Maintenance web portal to complement its Service and Maintenance Agreements.

The portal enables customers to access unedited information on their accounts from anywhere in the world in real-time on a 24/7 basis, in turn allowing them to gain invaluable information about products installed, service call reports, maintenance schedules and site attendance details at a glance.

By simply logging into their account via PEL’s website Home Page, customers can also view other important documents – such as contract information and recent Test Certificates – which are uploaded by PEL as soon as they’ve been completed.

Extremely convenient, quick and simple to use, the online facility greatly reduces administration work and offers valuable time and cost saving benefits.

PEL Services' Maintenance web portal for customers

PEL Services’ Maintenance web portal for customers

The service is a particularly useful tool for facilities managers and managing agents who may have multiple sites to operate.

PEL offers a range of Service and Maintenance Agreements for sound, fire, security and audiovisual systems, including Routine Maintenance and Fully Comprehensive cover on Third Party as well as PEL installations.

Both single site and group customers benefit from high quality response thanks to PEL’s experienced engineers.

PEL Services operates throughout the UK and overseas, supporting markets as diverse as local authorities, public utilities, the finance sector, healthcare, education, retail and leisure.

*Further information is available by contacting PEL Services on (telephone) 0333 123 2100 or visit: www.pel.co.uk

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