Tag Archives: Centre for Retail Research

Survey highlights retailers’ continued appetite for competitive advantage through digital surveillance

According to the latest Centre for Retail Research (CRR) survey into the use of CCTV in retail, over a quarter (27%) of UK retailers have cited ‘integration with business intelligence applications’ as the main reason for adoption of network IP for the third year running.

Similarly, across northern Europe, the survey – which was commissioned by Axis Communications – shows that an average of 31% of retailers said that integration with business intelligence applications is their main driver for adopting network IP, peaking at 35% in Denmark.

Of the 278 UK retailers who responded, encompassing no less than 20,350 stores, the data shows that 92.8% currently use CCTV with over 60% of interviewees planning to convert to network IP technology.

‘Quality of Image’ sees the biggest increase in priority with a 40% rise in UK respondents naming it as the most important factor when migrating to network IP.

Other major drivers for the adoption of IP technology include ‘better remote access’ (18%), ‘scalability’ (16%) and ‘reduced total cost of ownership’ (12%), all of them showing an average increase compared to the results of last year’s survey.

According to the latest annual Centre for Retail Research survey into the use of CCTV in retail, over a quarter of UK retailers cite ‘integration with business intelligence applications’ as the main reason for adopting network IP

According to the latest annual Centre for Retail Research survey into the use of CCTV in retail, over a quarter of UK retailers cite ‘integration with business intelligence applications’ as the main reason for adopting network IP

Migration from analogue CCTV to network IP

Commenting on the survey results, Andy Martin (retail business development manager at Axis Communications) said: “The migration from analogue CCTV to network IP continues to be of huge importance to the retail sector and will be the biggest single factor impacting on retail security as digital surveillance and network video become the standard.”

He continued: “The UK High Street is still the origin of the bulk of retail transactions, but unfortunately physical stores also carry the highest overheads so the need to ‘sweat the assets’ is vital. Surveillance systems are no exception to that rule. This is where network IP really has an advantage as it can be used to improve both service and sales, not just security, and deliver a real return on investment.”

Martin added: “With retailers operating on increasingly smaller margins, reducing costs is a key priority for them. While IP-based video surveillance does make a noticeable improvement to the top line, the long-term aim of superior image quality should be the lowering of total cost of ownership as it enhances detection and improves forensic investigation.”

Martin sees retailers’ use of business analytics and intelligence applications continuing to mushroom in line with developments in cloud computing and big data.

“With network cameras’ capability to provide higher resolution video and be connected from everywhere 24 hours a day,” he stated, “retailers are now receiving more and more data from a greater number of sources. Business intelligence applications are needed to help retailers manage this huge amount of information and to assist them in interpreting the data so that it’s useful.”

Given that network video is an open platform solution, it can seamlessly allow integration with emerging technologies and, therefore, transforms the surveillance camera from being a forensic tool aimed at solving problems to a proactive tool that’s designed to optimise business processes and reduce cost.

“This is clearly evident from the survey,” asserted Martin, “as nearly half of the UK retailers polled stated that queue management (49.9%) and people counting (49.2%) are the two most important non-security network IP applications of most interest to them.”

Increased adoption of business-focused analytics

Professor Joshua Bamfield, director at the CRR, commented: “The survey clearly highlights the continued move towards IP-based camera systems across the retail sector. This is a growing trend that’s driven by the need for HD-quality images and the increased adoption and use of business-focused analytics – two areas where IP systems demonstrate a clear advantage over older technologies.”

Bamfield added: “The survey results further suggest that retailers continue to appreciate the added benefits an IP-based system can deliver, which is readily evident in the high convergence rate each year.”

Andy Martin concluded: “Customer theft is still the biggest security challenge facing retailers at the moment, as nearly a quarter (24.2%) of respondents said that their main reason for using CCTV is to prevent or investigate theft. 80% of respondents cited the prevention of internal or external theft and better safety as the main driver for the use of CCTV, seeing an average fall in loss of 15%. As a whole, the UK has embraced the benefits that CCTV can bring. This is particularly true of the retail sector. Certainly for the UK, I believe that the migration to network IP has become the norm. It’s no longer a question of ‘If’ but ‘When’ the technology will be adopted.”

*The ‘CCTV in Retail’ survey involved 2,200 retailers operating across a wide variety of sectors and attracted 673 responses from specialists resident in the UK, Ireland, Denmark, Finland, Norway and Sweden

**Research was carried out by the CRR between July-August 2014 and follows similar Axis Communications-commissioned surveys conducted in 2013, 2012 and 2010

AxisCommunicationsCRRRetailSecuritySurveyInfographic1

AxisCommunicationsCRRRetailSecuritySurveyInfographic2

Leave a comment

Filed under Risk UK News

Centre for Retail Research survey reveals continued strong trend towards network IP-based security solutions

According to the latest Centre for Retail Research annual survey into the use of CCTV in the retail sector, over 60% of UK retailers are planning to adopt network IP in the next three years while nearly one third have already made the move.

278 UK retailers representing 20,350 stores responded to the survey which was commissioned by Axis Communications. The data collated shows that 92.8% of those retailers currently use CCTV. Of these end users, 32.1% have already upgraded to network IP technology. This represents a 2.5% rise in take-up from the previous year’s figures.

That trend is even more pronounced across the wider northern European region, with 58.5% (weighted average) of analogue CCTV end users reporting that they now plan to switch to network IP. This represents a significant increase of 17% on the 2012 survey figures.

Now in its fourth year, the CCTV in Retail survey polled 2,200 retailers and realised 673 respondents from across northern Europe. The results were presented at the recent Retail Fraud Show by Atul Rajput (regional director for northern Europe at Axis Communications) and Professor Joshua Bamfield, director at the Centre for Retail Research.

Reacting to the results, Rajput commented: “The migration from analogue CCTV to network IP continues to be of huge importance to the retail sector, with the majority of UK retailers (60.3%) now planning to convert in the next three years. Over three quarters (77.1%) of those retailers own a retail estate of between 26 and 500 stores. This is likely to be the biggest single factor impacting on retail security as digital surveillance and network video become the standard. Certainly, for the UK we believe that the migration to network IP has become the norm. It’s no longer a question of ‘If’ but ‘When’ the technology will be adopted.”

Atul Rajput: regional director for northern Europe at Axis Communications

Atul Rajput: regional director for northern Europe at Axis Communications

Rajput went on to state: “The survey suggests that customer theft is still the biggest security challenge facing retailers at the present time. Nearly a quarter (24.2%) of respondents comment that their main reason for using CCTV is to prevent or investigate theft. 80% of respondents cite the prevention of internal or external theft and better safety as the main drivers for their use of CCTV.”

Continuing this theme, Rajput explained: “The UK as a whole has embraced the benefits that CCTV can bring. 22% of those end users surveyed in this research state that the main benefit of CCTV is a reduction in theft, with an estimated average fall in losses of 15% – the highest prediction in northern Europe and up on the previous year. Couple this with the fact that 14% of respondents cite ‘quality of image’ as an important driver for the use of network video – a 40% increase on the previous year – and it’s clear to see that the HD images network video can offer are critically important for retailers when it comes to driving down theft and improving safety.”

Integration with business intelligence applications

The survey also asked respondents about their attitudes towards potential future application systems and networks for digital surveillance, including non-security issues.

Over a quarter (27%) of the replies cite ‘integration with business intelligence applications’ as the main reason for adopting network IP – the highest in the UK and across northern Europe.

“High street stores are still the origin of most retail transactions but carry the highest overheads,” added Rajput. “That being the case, the need to reduce both the cost and complexity of in-store surveillance systems and, at the same time, ‘sweat the assets’ further becomes absolutely vital. This is where network IP really holds the advantage as it can be used to improve both service and sales, not just security, and subsequently deliver a real return on investment.”

Rajput continued: “The use of cloud-based video systems has shown an increase in interest from UK retailers. So too has the subject of non-security applications. Nearly half (49.9%) of respondents are interested in queue management and people counting (49.2%) as new tools for improving both operational sales and marketing performance.”

In conclusion, Rajput commented: “In addition to the rise of non-security applications, big data, cloud and mobile technologies are all trends impacting the retail sector. As network video is an open platform solution and seamlessly allows integration with these technologies, it can help to maximise the return on in-store video investment by extending its use beyond pure surveillance into becoming a business optimisation tool.”

Speaking about this year’s survey results, Professor Joshua Bamfield added: “The survey clearly highlights the continued move towards IP-based camera systems across the retail sector. It’s a growing trend driven by the need for HD-quality images and the increased adoption and use of business-focused analytics. These are two areas where IP systems demonstrate a clear advantage over older technologies.”

Bamfield also explained: “The survey results further suggest that retailers continue to appreciate the added benefits an IP-based system can deliver which is evident in the high convergence rate each year.”

*The CCTV in Retail survey engaged retailers from both large and small companies across a wide variety of sectors and attracted 673 responses from the UK, Ireland, Denmark, Finland, Norway and Sweden. The research was carried out by the Centre for Retail Research between July 2014 and August 2014

Leave a comment

Filed under Risk UK News