Tag Archives: CCTV Cameras

Hanwha Techwin “stands out from the crowd” in “competitive surveillance market”

Bob Hwang, managing director of Hanwha Techwin Europe, has provided an indication as to what’s in the company’s 2019 product pipeline. Here, he explains how working ever more closely with distribution partners and leading system integrators, and valuing the feedback they provide in terms of changing market demands, has delivered huge dividends for Hanwha Techwin when it comes to devising a successful product strategy.

We’ve enjoyed significant sales success over the past three years. There’s no doubt that this is largely due to our ability to truly understand how the market is evolving, which we have been able to do with the help of our field-based sales colleagues and our talented teams who have taken on board our customers’ feedback.

In addition to introducing new cameras and recording devices, this has also driven us to work in partnership with third party technology providers to develop solutions which are relevant to today’s market and provide our distribution partners and system integrators alike with a competitive edge.

During 2019, our customers can be assured that we will continue to be a market leader by taking advantage of emerging technologies which will enable them to achieve maximum value from their Wisenet video surveillance solutions.

bobhwanghanwhatechwin

Bob Hwang

New products and solutions

Hanwha Techwin will be formally launching new additions to its Wisenet range throughout 2019 and we’ve given a strong indication as to what’s in the product pipeline.

With Artificial Intelligence (AI) and deep learning – which present exciting new opportunities for a wide range of sophisticated applications – now becoming more accessible to solution developers, we intend to introduce more solutions which support the latest AI technology.

The Wisenet 5 chipset, which is at the heart of the Wisenet X Series of cameras, will be used in other camera lines. There are also plans to introduce an even more advanced Wisenet 7 chipset.

There will be an updated version of the Wisenet WAVE Video Management Software (VMS) offering improved scaleability and interoperability for medium-sized installations, as well as a new version of Smart Security Manager which is designed for entry level, legacy and special projects. We shall continue to cooperate with third party VMS vendors for our high-end customers.

A key attribute of the new products which will be introduced over the coming months is that they’ve all been designed to improve the installers’ experience and reduce operational costs for end users. 

Smart solutions for vertical markets

We intend to sustain our efforts to seek out opportunities for introducing new and innovative solutions to complement existing Wisenet solutions developed jointly with our technology partners for strategic vertical sectors, such as retail and transportation.

Our Korean heritage and core values of ‘Challenge’, ‘Loyalty’ and ‘Integrity’, which are at the heart of ourWe Move With Trust’ central marketing theme, have equipped the business to stand out from the crowd. In order to have a brand name which is trusted, it’s not sufficient just to have products which are better than those of our competitors or for them to be more affordable. We also need to demonstrate a long-term commitment to provide customers with the highest levels of pre- and post-sales support.

In this respect, our message encompasses respect for our distribution and solution partners, our passion for quality and service and an extended five-year warranty support which we offer to our STEP Partners as part of a package of benefits designed to reward their loyalty and give them a competitive edge. 

Determined not to be complacent, Hanwha Techwin has declared its intention to continually monitor and test cyber security risks using third party security agencies and a dedicated cyber security team. When necessary, we will release in quick time new firmware to counter the latest threats.

This is an exciting time for our security business. The year has already begun well with the recent announcement that our new manufacturing facility in Vietnam is fully operational. This is just one of many reasons why I’m confident we will continue to succeed and be competitive in a market that continues to grow at pace.

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Revader Security to demonstrate enhanced mobile CCTV system capabilities at Security and Policing 2018

Mobile CCTV manufacturer Revader Security will be demonstrating its new and improved redeployable cameras and mobile surveillance tower at Security and Policing 2018, which takes place at the Farnborough International Exhibition and Conference Centre on 6-8 March.

The company’s specialist security products are engineered to perform in harsh environments. They’re straightforward to install in virtually any location and can be rapidly repositioned to respond to changing security demands. Power options include mains, battery, Power over Ethernet (PoE), diesel and renewable sources.

The company will be presenting two new products at the show – a new mobile CCTV tower and a compact redeployable CCTV solution.

RevaderSecurityMobileCCTV

The Galaxy Mobile CCTV Tower is a complete outdoor surveillance solution on wheels which acts as an all-seeing ‘eye in the sky’. The product incorporates four high-end HD cameras set at 360° for 30-metre viewing, a single HD PTZ camera with 150-metre viewing, night vision capability, sensors, alarm inputs, audio, wireless/4G connectivity with dual SIM architecture, extensive local storage, remote monitoring/download and several power options ranging from battery through to diesel.

The CCTV tower is primarily intended for overt deployment by law enforcement and security operators in remote or hazardous locations or at public events and demonstrations. It has also attracted interest for use as a cost-effective solution for construction site CCTV and security guarding replacement in high security areas.

In parallel, Revader Security’s new compact redeployable CCTV solution, designated the Tuu, is constructed from high-grade aluminium or stainless steel and suitable for use in harsh IP67/IP68-rated environments. The Tuu network combines HD PTZ or 360° cameras with 5 TB on-board storage and PoE single cabling.

The units are ideally suited for use by the police, the military and Government customers for evidential recording in custody suites, bio-hazard units and interview rooms and at  operating bases. They’re also a cost-effective option for general purpose indoor and outdoor CCTV, offering end users the ability to rapidly reposition the cameras according to changing surveillance demands and operational requirements.

Stuart Caldecourt, managing director at Revader Security, told Risk UK: “We’re looking forward to demonstrating our enhanced redeployable CCTV solutions to police and Government customers at this important event. We’ve already had a great deal of interest in our new mobile CCTV towers from security operators wishing to replace traditional security guarding with a more cost-effective and reliable alternative. We’re also continuing to impress customers with our ruggedised and redeployable CCTV cameras which are being used in an ever-growing range of scenarios, from construction sites and quarries through to town centres and even in high security laboratories.”

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Hanwha Techwin Europe expands Customer Satisfaction Team

In addition to investing in technicians based locally in countries across Europe, Hanwha Techwin Europe has also recruited a team of multilingual technicians and logistics experts who have been highly trained to provide advice on all products within the company’s wide range of video surveillance solutions.

“We know that having innovative, feature-rich cameras, recorders and software that can provide installers, system integrators and end users with a competitive edge isn’t enough,” said Bob Hwang, managing director at Hanwha Techwin Europe. “In order to achieve our ambition of being the market leader, we also have to offer outstanding pre- and post-sales support services. This includes efficient fulfilment of orders, RMAs and repairs, as well as offering Hotline telephone support for any customer who needs a rapid response to a technical query.”

Hwang continued: “The ongoing investment in our future by our new parent company means that we’ll continue to expand our Customer Service Team in line with demand and, in the process, work more closely with our customers. We’re endeavouring to continually improve in everything we do, and that’s why all requests for technical support, RMAs and repairs are recorded. These are key learning indicators which we can analyse and use as part of our product development cycle to ensure that our cameras and recording devices are the most reliable products on the market.”

BobHwangHanwhaTechwin

Bob Hwang: Managing Director at Hanwha Techwin Europe

Service

A facility in Holland, which provides a base for the Hanwha Techwin Europe multilingual team of technicians, also houses a repair centre which is enabling Hanwha Techwin Europe to consistently fulfil its commitment to a five-day turnaround on repairs if a fault develops. This is complemented by an Advanced Replacement service which is designed to provide installers with the assurance that they can repair a video surveillance system at the earliest possible opportunity.

Hanwha Techwin’s video surveillance products have proven to be highly reliable which is why the company confidently offers a full three year warranty. Nevertheless, it’s appreciated that, when a problem occurs, it can be frustrating to have to wait until a faulty product has been assessed before a replacement is supplied.

The Advance Replacement service means that, if a product develops a fault during the first year of its three-year warranty, a replacement will now be dispatched to a specified address within 48 hours of the request being received.

Customers who are part of the Hanwha Techwin STEP Partnership Programme can take advantage of the Advance Replacement service for up to two years of a product’s three-year warranty.

Logistics

The facility in Holland is also the company’s main European warehouse. Staffed by logistics experts, it’s actively ensuring that the company can deliver all in-stock orders to anywhere in Europe within three days.

“Our ongoing investment in customer service is enabling us to react quickly and effectively to a wide range of pre- and post-sales demands,” concluded Hwang. “Our distribution partners, for example, occasionally need to fulfil large orders which have not been forecasted. By working in harmony with colleagues in our manufacturing division, we’re consistently succeeding in delivering at least 90% of the products required for each of these orders within two weeks.”

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Vista launches new E-Series range with latest Sony Starvis technology

Vista has announced the release of its new range of 3 Megapixel cameras which use Sony Starvis technology, in turn bringing to the fore increased image quality and a “careful balance” between price and performance for security managers.

These new cameras also take advantage of Sony’s Starvis back-illuminated pixel technology to produce highly detailed images in low light situations. The sensitivity performance has been extended from the visible light range to include near infrared range to support images at night, which is often essential for surveillance camera use.

VistaESeriesSonyStarvis

Key features include the following:
• 3 Megapixel resolution giving greater detail and image quality without compromising on price
• Remote set-up lenses making the security installer’s job to gain crystal clear focus much simpler
• Alarms and audio allows easy integration of the cameras with remotely monitored systems
• SD card slots allow edge recording as a back-up to end users’ NVRs
• IR illumination guarantees “excellent performance” day and night

Vista product manager Bob Forehand stated: “This new range from Vista is an evolution of our popular E-Series, but brings significantly more functionality, image performance and low light capability at the same competitive price. The new Sony Starvis technology is an excellent addition to the range, producing high quality detail in 3 Megapixel resolution for end users.”

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End users urged to “energise” CCTV solutions with Xeno’s new Nitro range

Xeno has announced that it can now offer customers full HD resolution over standard RG59 coax at ranges of 300 metres thanks to the company’s new Nitro range of cameras and DVRs.

The range brings “superb” 1080P image quality to the end user at an “extremely cost-effective” price point. Available options include eyeball, bullet and vandal-resistant dome cameras, as well as 4, 8 and 16-channel DVRs.

In order to allow integrators a seamless transition to the Nitro range, the DVRs operate in exactly the same way as the XDR960 range with no additional training required.

The same Central Management Software can be used to connect to these and also the range of Xeno IP NVRS. The Nitro range affords integrators “the perfect opportunity” to upgrade their existing analogue customers to Full HD resolution.

Xeno product manager Bob Forehand told Risk UK: “Nitro allows integrators to offer their customers the advantages of Full HD resolution, but without the complexity of IP networking. In addition, they can use any existing coax cabling. thereby keeping costs to a minimum and simplifying the overall upgrade process.”

Forehand went on to comment: “As these cameras are dual format AHD and 960H, integrators only need to stock one type of camera to be able to service both old and new installations. This is an extremely exciting development in the analogue world and offers end users a cost-effective upgrade path to Full HD.”

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ONVIF to highlight Profile Q with Quick Install Challenge at IFSEC International 2015

ONVIF, the global standardisation initiative for IP-based physical security products, will be an exhibitor at IFSEC International 2015 in London, which runs from 16-18 June at ExCeL. On stand D530, ONVIF will host a Quick Install Challenge for its newest profile, Profile Q, and will also provide an interoperability demonstration on Profile S to highlight the functionality of its interoperability specifications for the physical security industry. 

“Our Profile Q Quick Install Challenge allows visitors to test for themselves how simple it is to connect Profile Q conformant devices and clients,” said Per Björkdahl, chairman of ONVIF’s Steering Committee. “With an additional demonstration of Profile S, ONVIF will highlight how interoperability between brands works in everyday applications.”

The Quick Install Challenge for Profile Q showcases the easy set-up of the new profile. Attendees will be tasked with setting up and connecting a Profile Q conformant camera and a Profile Q conformant video management system. A prize will be awarded to the participant with the fastest time.

ONVIF member companies are sponsoring ONVIF’s exhibitor’s booth at IFSEC International, as well as the interoperability demonstrations. The 2015 IFSEC International ONVIF sponsors are: Axis Communications, Bosch Security Systems, Synetics, Oncam, Meyertech, Hikvision and Panasonic.

Founded in 2008, ONVIF now consists of more than 500 member companies in six continents and more than 4,000 Profile conformant products. With Profile S for streaming video, Profile G for recording and storage, Profile C for physical access control and Profile Q for easy installation and advanced security features, ONVIF continues to work with its members to expand the number of IP video integration solutions ONVIF conformant products can provide.

Further information about ONVIF’s conformant products, including vendors and the conformant models, is available on ONVIF’s website at: www.onvif.org.

ONVIF was established to develop a global open standard for IP-based physical security products. Membership is open to manufacturers, software developers, consultants, system integrators, end users and other interest groups that wish to participate in the activities of ONVIF.

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Milestone Systems expands device support with launch of Pack 7.9 for partners and customers

Milestone Systems – the open platform company specialising in IP video management software (VMS) – has released Device Pack 7.9 for partners and customers using Milestone XProtect security solutions. Device Pack 7.9 has support for 1,012 tested ONVIF devices, all using the same optimised driver.  

The XProtect Device Packs include tested and certified drivers optimised to enable the relevant capabilities of a camera or other hardware device to be managed by the XProtect software. Testing the drivers ensures the highest quality for a video surveillance solution, which is obviously important for total system operability, efficiency and stability.

Milestone works closely with the device manufacturers in the Camera Partner Program (CaPP) to achieve the optimal interaction between their devices and the XProtect VMS. The company has always promoted driver standards like ONVIF and remains dedicated to supporting the broadest range of cameras and devices on the market.

In the case of ONVIF-supported devices, it’s often assumed that a device which has passed the ONVIF test tool will just work in a given infrastructure. This isn’t always the case as there are marked idiosyncrasies that need to be taken into account to insure proper interoperability and leverage the full feature use of a device with a VMS.

Before ONVIF supported devices are listed on the supported hardware list on milestonesys.com, they’ve been tested to ensure 100% functionality with the XProtect open platform technology.

In the Milestone CaPP, this ONVIF functionality test can be done by Milestone or vendors can conduct the testing procedures in their own facility after they’ve completed a four-day Milestone training course. The ability to do the complete Milestone certification test can save time and costs for camera manufacturers in their go-to-market strategy.

Advanced compression support

Device Pack 7.9 also includes support for the Axis Zipstream technology, an advanced mode enabling variable compression as well as variable bit rate. According to Axis Communications, this can reduce the bandwidth requirement by up to 50% without major loss in picture quality.

This technology increases compression when less movement is detected in the video. Beyond reducing the bandwidth, the use of advanced compression technologies like Zipstream can also save disk space on the recording servers in a system.

The Milestone VMS has been supporting advanced compression technologies since 2012.

Extended support for Vivotek cameras has been added, so too 64 new devices from Dahua all based on ONVIF where the compliance test was conducted by Dahua.

Other vendors with new device support in this release include Pelco by Schneider, Vicon’s IQEye and Canon.

*Milestone Device Pack 7.2 is available now for download from the following link: www.milestonesys.com/solution-partners/supported-hardware/

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Remote Video Response co-locates with Custodian to deliver complete CCTV monitoring solution

Remote Video Response (RVR), one of the UK’s leading CCTV monitoring operations, has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers. 

Remote Video Response and Custodian are trading names of Security Monitoring Centres Ltd in the UK and parts of UTC Building and Industrial Systems, a unit of United Technologies Corp (NYSE: UTX).

RVR also recently achieved a significant milestone, recording its one millionth operator-managed alarm since the business’ launch 15 years ago. That figure does not include the millions of automatically handled alarms that are generated and managed each year.

“There is clear logic in having the CCTV monitoring business RVR and the intruder alarm monitoring business Custodian under the same roof,” explained Colin Walters, general manager at RVR. “The commonality of our installer and end user customers and the ability to share resources – including people, technology and monitoring platforms – improves our ability to effectively serve our key segments. In particular, the co-location enables us to leverage the capabilities of dedicated administration and sales teams and deliver the highest levels of customer service.”

Technological advances enabled the co-location by freeing up space within the Nottingham Monitoring Centre to allow the integration of the CCTV and intruder alarm operations to become possible.

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

The move also will allow installers to access and manage their portfolio from any PC, tablet or smart phone, live, any time of the day or night. They can update information remotely, leading to further enhancements in false alarm management.

One of the key benefits, for example, is the opportunity to manage key holder information through an online portal.

Previously, RVR used its own platform. Now, both intruder and CCTV alarms can be managed on the same platform with a common reporting style and log that enables installers to have complete visibility across their entire client base. It also has the ability to apportion separate alarm signals from a specific site to a single operator.

Fully-integrated software solutions for customers

“Our customers will see many other benefits,” added Walters. “We’ll be working more closely with another related business, Mentor Business Systems, to provide a fully-integrated software solution that enables key holder changes to migrate seamlessly to their CASH system and out-of-hours calls from their Custodian answering service to go direct to their engineers’ PDAs. In effect, this affords them the ability to better manage all aspects of their business.”

New staff have been recruited at the Nottingham location while RVR maintains its status as an official National Open College Network (NOCN)-accredited training school.

“We will also be looking to expand still further, which is why the additional space will be important,” asserted Walters.

RVR protects businesses across the UK by monitoring images from CCTV cameras, responding to alarm activations and liaising with the police or private response services to provide security 24/7.

*For more information visit: www.remotevideoresponse.co.uk

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Hikvision’s 2014 financial results detail impressive 60% revenue growth

Hikvision, the video surveillance products and solutions specialist, has announced revenues of US$2.82 billion for the financial year 2014. This corresponds to a 60.37% growth rate year on year and a compound annual growth rate across the last decade of 53%.

“Hikvision’s continued growth is attributable to our product innovation capability and complete product and integrated vertical solution offerings, as well as the expanding global service network,” explained Cynthia He, vice-president at the Hangzhou-based company. “Keeping in touch with market trends, Hikvision has made stupendous achievements in both domestic and overseas markets in the last year.”

Hikvision's headquarters in Hangzhou, China

Hikvision’s headquarters in Hangzhou, China

He added: “In 2014, Hikvision invested 8% of its annual revenue into R&D. Looking to the future, we will continue to devote our R&D efforts into delivering innovative products and vertical solutions that fulfil the ever-changing needs of the security industry in the firm belief that we’re ideally placed to provide a complete video surveillance solution to the global market.”

Hikvision is one of the world’s largest suppliers of video surveillance products and solutions. The company specialises in designing and manufacturing a full line-up of CCTV and video surveillance products. That product line ranges from cameras and DVRs to video management software.

*For more information visit Hikvision’s website at: www.hikvision.com

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Andrew Pigram joins AMG Systems as sales and marketing director

Andrew Pigram has joined AMG Systems – the British manufacturer of CCTV transmission solutions and sophisticated 5 Megapixel cameras – in the role of sales and marketing director. In addition, and as part of the company’s drive into new industry sectors, Sara Bullock now takes up the newly-created position of business development director.

Speaking about this major news, AMG Systems’ founder and managing director Alan Hayes commented: “AMG’s technology is extremely innovative. We have unique expert know-how within the company and a strong track record across both the security and transport sectors. Our focus on R&D means that we’re now set on a path that will allow us to address new industry sectors and markets. As a result, we expect significant growth over the next few years and this also means that we have a focused drive on new business development. On that basis, Sara Bullock will take up the new role of business development director.”

Speaking about Pigram joining the company, Hayes continued: “I’m delighted that Andrew Pigram has accepted the position of sales and marketing director. Ethernet and IP are becoming the technology of choice in terms of systems. AMG has been leading this trend, in turn becoming a UK Centre of Excellence in this area. We’re designing and manufacturing high functionality managed switches specifically for the security industry. AMG can make sure these solutions are totally fit for purpose and include all the added features necessary for this market. Andrew’s depth of knowledge will drive forward this sophisticated UK-based expertise such that it reaches growing global markets.”

Andrew Pigram: sales and marketing director at AMG Systems

Andrew Pigram: sales and marketing director at AMG Systems

Shaping the future

On his new appointment, Andrew Pigram said: “I’ve known and worked with AMG Systems’ solutions for many years. With the new initiatives the company is currently in the process of setting on track, the challenge of helping to shape the future of the business is irresistible.”

In addition, Pigram explained: “Over the next few years, AMG will move into new sectors and, with a new development programme currently under implementation, I expect that the organisation will see significant growth. I’m absolutely delighted to be given the opportunity to help shape the future of AMG.”

Pigram joins AMG after having worked for a decade at Norbain, one of the largest security and surveillance solutions distributors in the UK. He boasts more than 20 years’ experience in leading marketing and business development teams having worked across international B2B companies. Pigram also brings in-depth knowledge and understanding of the retail, industrial and commercial markets within the EMEA region.

Commercially driven with a flair for identifying business opportunities and developing the required strategies and roadmaps necessary to drive through implementation plans, Pigram holds a BEng (Hons) in Computer and Control Systems Engineering.

Sara Bullock: new role as business development director

Sara Bullock: new role as business development director

Array of transmission solutions for end users

Aside from being a leading global provider of video and communication transmission solutions designed for CCTV surveillance operations in the transport, public, Government and military sectors, AMG also manufactures a range of IP cameras under the AMG-Panogenics brand.

AMG’s solutions span the full range of transmission technologies including multi-mode and single-mode video, data and audio fibre optic transmission systems, single and multi-channel unshielded twisted pair (UTP) links for video, data and audio, multi-port Ethernet switches for the transmission of IP-based solutions over fibre and both analogue and digital wireless products for the transmission of video and data.

As a result, AMG transmission solutions have been successfully implemented in many high profile projects throughout the world. Those projects include supplying the transmission system for the UK’s NRTS project and the security and surveillance of the Museum of Islamic Art in Doha, Qatar.

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