Tag Archives: Career Development

Security Monitoring Centres signs Armed Forces Covenant

Security Monitoring Centres (SMC) has signed the Armed Forces Covenant and pledged to be an Armed Forces-friendly organisation. SMC is a part of Carrier, a leading global provider of HVAC, refrigeration, fire, security and building automation technologies.

SMC offers valuable employment, training and flexible working arrangements to those who have served their country, relatives of those who are currently serving or those who might be reservists who need time away to fulfil their military obligations.

When an individual leaves the Armed Forces, SMC will assist potential recruits’ transition into civilian life through bespoke forums, meetings, recruitment sites and/or breakfast clubs where SMC can showcase career opportunities for ex-services personnel to work in their business.

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The Armed Forces Covenant aims to support military spouses with their job-seeking through The Army Families Federation, in conjunction with the Naval and RAF Families’ Federations, which have come together to create ‘Forces Families Jobs’, a ‘one-stop shop’ where spouses and family members of UK Armed Forces military personnel can apply for jobs directly with employers who’ve signed the Armed Forces Covenant.

“SMC welcomes this opportunity, which is only available to those who have signed the Armed Forces Covenant,” said Colin Walters, managing director of the firm. “We’re able to promote our organisation, advertise job vacancies and access a large, highly skilled candidate database of working Armed Forces family members.”

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Tavcom Training and Banham Academy offer BTEC Level 3 training pathway to Trailblazer apprentices

Tavcom Training has partnered with the Banham Academy to provide a professional training pathway for apprentices on the new Trailblazer scheme. The Trailblazer apprenticeship standard for the fire, security and emergency systems industry is approved by the Department for Business, Innovation and Skills. Now, Banham Academy and Tavcom Training are going further with the inclusion of professional qualifications.

The BTEC Level 3 courses developed by Tavcom Training deliver comprehensive security training during the three-year apprenticeship through a combination of online and classroom teaching, practical exercises, assessments and examinations.

Paul Tennent CTSP, executive director at Tavcom Training, stated: “Working in partnership with the Banham Academy, we’re ensuring that apprentices gain an essential understanding of theory combined with practical industry experience to kick-start their careers. Meanwhile, the security industry benefits from a steady stream of fully-trained and qualified engineers at the end of the process.”

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Kevin Faulkner (left) and Paul Tennent

The first cohort of Banham Academy Trailblazer apprentices has already embarked on the BTEC Level 3 training pathway. Kevin Faulkner, the Banham Academy’s operations director, explained: “We’re delighted to be working alongside Tavcom Training to ensure quality materials and practices are available to support the delivery of our apprenticeships. Achieving the Tavcom qualifications is a great way to measure the progress of our learners, while the accreditation provided motivates them on the pathway towards completing their apprenticeship. ”

Paul Tennent concluded: “We’re proud to be supporting young engineers and helping to bring new and fully-qualified talent to the sector. We also believe it’s vital that, ultimately, all Trailblazer participants have a level playing field on which to compete. Our aim is to raise standards in general across the scheme.”

*For further details on the Banham Academy Trailblazer apprenticeship scheme visit www.banham.co.uk/banham-group-trailblazer-apprenticeship/

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New service director introduces raft of customer services initiatives at STANLEY Security

To maintain a high level of customer service and product quality for the business going forward, Stephen Hodgkinson-Soto (STANLEY Security’s new service director) is concentrating on raising customer support levels, efficiency and Health and Safety practices at the same time as driving forward product development within the company.

Hodgkinson-Soto has worked at STANLEY Security since 2015, previously serving as an installation manager in the US. After moving back to the UK where he was born, Hodgkinson-Soto joined STANLEY Security’s British operation last year in the role of service director.

Recognising the “large learning curve” engendered by this promotion, Hodgkinson-Soto embraces the challenge and brings with him considerable skills and enthusiasm which are already beginning to bear fruit.

“Earlier in my career, I worked within the hotel industry and learned a lot about customer service,” stated Hodgkinson-Soto. “I’m looking to bring some of these aspects to the security industry which appears to me to be lacking in excellent customer service across the board. With the backing of the full STANLEY team, including our new general manager Matthew Marriott, it’s my intention to ensure that we lead the way here and stand out from other players in the market.”

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Stephen Hodgkinson-Soto

Hodgkinson-Soto is working closely alongside Leanne Taylor, head of customer service, to achieve these goals. The duo have already introduced the Customer First programme which moves away from traditional reactionary models in customer service to a more advanced proactive approach. Customer First is a wide sweeping programme addressing all areas of STANLEY’s customer service, from a Customer Discussion Guide aimed at maintaining positive contact with customers throughout their contract period right through to a Bespoke Management service for those customers that require more focused attention.

With responsibilities for a field service team comprising 110 engineers and associated regional managers across Britain, Hodgkinson-Soto is also concentrating on improving efficiency among that team by ensuring constituent members have the right equipment to perform their tasks and meet customers’ expectations.

As part of this, Hodgkinson-Soto has introduced an engineer training programme, which will instil engineers with additional knowledge via courses paid for by STANLEY. Hodgkinson-Soto is also looking to create a more formalised career path for engineers to recognise and reward their skills and experience.

Investing in the employees  

“Investing in our employees is a priority,” stated Hodgkinson-Soto, “as they not only undertake the work on the ground, but are also our company ambassadors who have the most direct contact with customers. We want them to be the best in the business and fly the flag for STANLEY Security.”

Hodgkinson-Soto’s remit as service director at STANLEY Security also includes overseeing Health and Safety, training and technology, in addition to quality and compliance for the business.

With all of these activities initiated in a relatively short time, Hodgkinson-Soto has plenty of plans for the future, including the formation of a remote maintenance team to specialise in resolving system issues without physical proximity. This will save resources and time for both STANLEY Security and its customers. He’s also working with the product team to develop new cutting-edge solutions for security and beyond.

“Since joining,” concluded Hodgkinson-Soto, “I’ve been working towards internal developments which aim to uphold STANLEY’s position in the market and also to set us apart as a true forward-thinking leader. It’s only by continuously strengthening our core internal practices that we can raise our game to excel at serving our customers. We believe in the necessity of constant improvement to stay ahead. It’s challenging and demanding, but we have the right team in place, the right attitude and the capability.”

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Axis Academy partners with Great Ormond Street Hospital to provide First Aid training

The Axis Academy is working with Great Ormond Street Hospital (GOSH) to deliver First Aid training courses for the latter’s its Young People’s Forum (YPF). 

The YPF was established for patients, ex-patients and siblings of patients who have been looked after at GOSH and a number of other hospitals around the UK, including Birmingham Children’s Hospital. It’s designed for 11 to 25 year olds who want to have fun, meet new people and learn new skills, with one of the skills on offer this year being offered via a First Aid/CPR course delivered by The Axis Academy. The first training course took place on Saturday 14 October.

The First Aid session was developed by the dedicated training team at The Axis Academy. The company also delivers a number of accredited First Aid courses through one of the UK’s leading Awarding Organisations, namely Qualsafe Awards, ensuring both the quality and formal recognition of learning. The First Aid courses are just some of the many regulated courses that are now being offered to Axis Group’s clients and any businesses looking to support staff learning and development.

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Duaine Taylor, head of learning and development at The Axis Academy, is extremely pleased to be supporting GOSH and its YPF. “The YPF aims to further the enjoyment and skills of young people connected to GOSH and many other childrens’ hospitals throughout the UK,” asserted Taylor. “We’re very pleased to have been chosen to help with this worthwhile cause. The day was a great success with approximately 80 children from all over the UK in attendance. It was a jam-packed day of presentations and talks. Attendees were split into smaller groups and divided between the sessions. All participants walked away with a certificate in recognition of their new skills.”

The Axis Academy is already helping to develop the careers of Axis Security, Acuity and Axis Cleaning and Support Services employees by delivering an extensive range of courses. In partnering with GOSH, the business is furthering its goal of offering services to clients, third party providers and private individuals.

In addition to First Aid, other courses provided by The Axis Academy are categorised under the fundamentals of Customer Service, Fire Safety, Health and Safety, Security and Supervisor and Management courses. More sector-specific courses are tailored within each of these categories, for example Control and Restraint and Food Hygiene.

The most recent course added to The Axis Academy’s repertoire is a Citizens Aid First Aid course. The half-day course is new to the industry and provides training for scenarios where there are mass casualties and knife injuries. This course has recently been accredited by Qualsafe Awards.

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Abloy UK introduces RIBA-approved CPD

Abloy UK has released a new RIBA-approved Continuing Professional Development (CPD) course covering all aspects of electric locking for fire and/or escape door applications.

Fire and escape standards have been developed first and foremost to preserve lives, allow emergency escape and prevent the spread of fire and smoke in dangerous and potentially life-threatening situations.

These standards mean that managers of buildings are legally obliged to adhere to Building Regulations when it comes to access control, for example by protecting escape routes and allowing for the safe egress of a building’s occupants in the event of an emergency situation.

Abloy’s CPD covers traditional requirements for escape and panic doors. For example when a door is electronically controlled for access, there must be a mechanical means of escape in the event of an emergency.

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The new additions to escape door standards clarify what is and what isn’t acceptable as an escape door solution. Simply, any door that has a fire exit requirement must be fitted with fire-tested products, making sure the route to escape is never compromised.

The course also covers ‘Dynamic Lockdown’ which essentially enables escape for the occupants of a building and prevents unauthorised access to areas by compartmentalising zones in buildings, potentially saving lives in threatening situations.

The CPD is recommended for anyone directly responsible for specifying and installing fire and escape doors or related equipment and is available at the Abloy Academy, which is based at Abloy UK’s head office. By arrangement, the CPD can also be presented to local groups throughout the UK.

*For additional details telephone 01902 364543 or send an e-mail to: marketing@abloy.co.uk

**To book the Abloy Foundations course online go to: www.abloy.co.uk/academy

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Hikvision updates Certified Security Associate training programme

Hikvision UK and Ireland has announced an update to its popular Certified Security Associate (HCSA) training programme. Designed to educate security installers and systems integrators on the tools required to successfully install and commission a Hikvision solution for end users, the new courses contain additional content including Power over Coax and advances in IP technology.

Delegates attending the free of charge HCSA courses can also benefit from invaluable educational Workshops which will ensure successful system installations with the further benefit of reducing the amount of technical support required when on site thanks to education on the most common of technical queries.

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James Stevens, training manager at Hikvision UK and Ireland, commented “The popular and well-known HCSA courses have been refreshed to include the latest Hikvision products and most advanced technologies to ensure security installers and systems integrators across the UK and Ireland design, install and commission every Hikvision installation to the highest possible standard for end users. The courses also provide added peace of mind to those end users as they know they have a system which has been installed by one of our Certified Security Associates.”

Running twice a week at Hikvision’s state-of-the-art training facility in Stockley Park, West London, the HCSA courses are available to professional security installers and system integrators already working (or planning to work) with Hikvision products.

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T3 Security signs guarding deal with Poundworld Retail Group

T3 Security has signed a major contract with a national retail firm Poundworld which will see it expand guarding operations into Scotland and the North West.

Gosforth-based T3 Security has struck a deal with the Poundworld Retail Group to provide security staff in 30 stores across the northern half of the UK. In 2015, Poundworld Retail Group sold a majority shareholding to TPG which is a private equity group.

To meet the demands of the contract, T3 Security will now recruit an extra 30 staff to man the outlets as the contract is rolled out over the coming weeks.

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Stacey Mitchinson of the Poundworld Retail Group pictured with T3 Security’s Peter Moore and Richard Townsend

Peter Moore, who co-directs T3 Security with partner Richard Townsend, told Risk UK: “This is a big contract for us with a national retailer, and is testament to how much the business has grown. We’ve already had to employ 30 people to man the stores we’ve been contracted to manage, but there’s the potential for more to be recruited if we’re awarded the security management remit at more stores.”

Moore added: “It’s a great partnership, not just for us because it has enabled further growth, but for the Poundworld Retail Group as well. The company’s stores will be well protected by trained and professional security staff.”

Chris Edwards, CEO of the Poundworld Retail Group, commented: “We’re delighted to announce our new partnership with T3 Security. The safety of our customers and staff is paramount, and we’re confident that T3 will be able to deliver the levels of security we need in order to give our customers a great shopping experience in store, while at the same time keeping our staff safe. We’re also really pleased that the partnership has allowed the creation of 30 extra jobs.”

Training for new staff members

Moore and Townsend have drafted in one of their most experienced members of staff, who has worked for 25 years in the field, to train the new members of the team at T3 Security.

Townsend has even found himself practising what he preaches after catching a thief himself during a routine trip to one of the new stores.

Moore said: “The training is in place from us at the head of the business, all the way through to our security staff on the ground. The business is going from strength to strength. We believe it’s down to our ethos that we always go the extra mile for our clients, and also equip our staff with the relevant training for them to do the job properly.”

T3 Security was launched by Moore and Townsend in 2012, initially supplying just two venues with staff. Before signing the Poundworld Retail Group deal, the company employed 100 staff with a portfolio of over 40 locations from Blyth in Northumberland to Newcastle, Whitley Bay, Sunderland, Washington, Hartlepool and Stockton on Teesside, with pub chains like John Fitzgerald and Tavistock Leisure among its growing client base.

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