Event and venue security solutions specialist Showsec has achieved year-on-year improvement in the Security Industry Authority’s Approved Contractor Scheme ratings for the ninth time in succession. An extensive assessment of all aspects of the company’s operation resulted in the award of a hugely impressive audit score of 132.
Assessing body the National Security Inspectorate (NSI) commended Showsec for its performance across all elements of the business and singled out several examples of good practice. Significantly, the company was successful in undergoing assessment for CCTV and close protection in readiness for the introduction of business licensing in 2015.
Showsec aimed for Improvement Scope in the Approved Contractor Scheme (ACS) assessment process with the prime objective of gaining British Standard accreditation across all aspects of the company’s work.
“This excellent result highlights once again the progress made by the company year-on-year and places us in a strong position should business licensing be implemented,” enthused Showsec’s managing director Mark Harding. “One of the prime objectives of this proposed business regulation for the security industry is to ensure that everyone complies with the British Standards in whatever line of security work they undertake. We now have approval for both CCTV and close protection duties in addition to door supervision and security guarding.”
Harding continued: “The ACS provides a clear benchmark of the standards we achieve in the delivery of our product. We’re constantly striving to raise the bar even higher in terms of the services we offer to our clients and members of the public, and also in relation to being at the forefront of industry-wide progression. Everyone within the company can be extremely proud of this latest achievement. I know this result will provide further encouragement for our staff to work even harder in the pursuit of excellence and continued improvement.”
Event stewarding and crowd management
The NSI assessment was conducted by Joanne Fox who visited two venues – in Manchester and Leeds – at which Showsec operate before spending two days at Head Office in Leicester. In her report, Fox asserted: “I cannot believe the number of things the company has done in the last 12 months. It’s a great achievement.”
Among the five examples of good practice highlighted in the report are the introduction of a specific training module for SIA staff to ensure all supervisors have a clear understanding of the necessary requirements when supervising employees and casual workers, as well as the formation of Facebook accounts managed by members of the team at Head Office which enable employees and casual staff to communicate on specific events and activities.
On top of that, the NSI report also draws attention to the fact that Showsec has worked diligently alongside the UK Crowd Management Association to develop a specific qualification for event stewarding and crowd management.
Other examples of good practice include the company conducting a number of Human Resources Forums as a means towards even better communication and the identification of any pressing issues.
Showsec has also introduced e-Briefings for a number of events to provide employees and casual workers with detailed and specialist information ahead of them reporting for duty.
“These are just some of the ways in which we’ve endeavoured to improve our product over the past year,” concluded Harding, “but just as significant is the fact that there were no improvement needs identified in the report. That’s an extremely rare occurrence in this process and reflects the extent to which we’ve gone to make improvements across the board.”