Tag Archives: Axis Cleaning and Support Services

Christopher Place Shopping Centre places trust in combined security and cleaning service provider Axis Group

Christopher Place Shopping Centre in the heart of St Albans in Hertfordshire is taking a new approach to security and cleaning by integrating these services and awarding the total contract to Axis Group. The new approach aims to simplify the management of the two services and, by working with the right provider, add a more meaningful layer of support for the key people delivering the important services on site.

In her role as Christopher Place Shopping Centre manager, Catherine Morris is determined to derive the best output from her service partners. As such, it’s hugely important that her management team and the those working on the front line always feel supported.

“Previously, we had two providers,” explained Morris, “which kept cleaning and security separate. When both were under-performing, I took this as an opportunity to see what else was out there and how we could take advantage of having one partner.”

Axis Security and Axis Cleaning and Support Services have been awarded the combined contract to look after the security and cleaning services at the location which is managed by building consultancy and property management company Workman.

ChristopherPlaceShoppingCentre

Professionalism and knowledge

Axis already enjoyed an established reputation among other Workman centre managers:  Morris said: “I was listening to their feedback and included Axis on the invitation to tender. They have demonstrated their professionalism and knowledge from the very beginning, and I’ve been impressed with their attention to detail. I have a small team so the additional support that the security and cleaning staff receive from Axis is crucial. The Group takes my requests seriously and take the management of my staff seriously as well.”

Morris described the handover process and employee TUPE as having been a very straightforward process. “It went so smoothly you wouldn’t know it was happening. Axis’ operations teams gave the employees the utmost support during the transfer process. Not only did all the staff receive a pay increase, but they are also now benefiting from an attractive package of additional benefits from Axis.”

Jonathan Levine, Axis Group CEO, asserted that the Group has extensive experience of delivering combined services to the leisure sector and is ideally placed to support Christopher Place Shopping Centre. “Our management and operations teams understand this type of environment and the high standards that need to be delivered to support the management team and the important front line staff. We are delighted to be working with Catherine and her teams at Christopher Place, and look forward to delivering a high level of customer service in all areas.”

Support from additional staff

Axis is going to be supporting Christopher Place Shopping Centre with additional staff to help out during busy periods, and especially so in the lead-up to Christmas which brings with it a schedule of events. Going forward, Axis will also be able to provide the employees with additional training when required.

Christopher Place Shopping Centre is an open pedestrian mall offering shops and restaurants to St Albans’ residents and visitors. It operates on a significantly large site spanning 169,000 square foot. The cleaning and security teams are responsible for the entire site including the mall itself, the loading bays, service corridors, lift lobbies, the car park and shops located along the site’s periphery.

Leave a comment

Filed under Risk Xtra

Axis Academy partners with Great Ormond Street Hospital to provide First Aid training

The Axis Academy is working with Great Ormond Street Hospital (GOSH) to deliver First Aid training courses for the latter’s its Young People’s Forum (YPF). 

The YPF was established for patients, ex-patients and siblings of patients who have been looked after at GOSH and a number of other hospitals around the UK, including Birmingham Children’s Hospital. It’s designed for 11 to 25 year olds who want to have fun, meet new people and learn new skills, with one of the skills on offer this year being offered via a First Aid/CPR course delivered by The Axis Academy. The first training course took place on Saturday 14 October.

The First Aid session was developed by the dedicated training team at The Axis Academy. The company also delivers a number of accredited First Aid courses through one of the UK’s leading Awarding Organisations, namely Qualsafe Awards, ensuring both the quality and formal recognition of learning. The First Aid courses are just some of the many regulated courses that are now being offered to Axis Group’s clients and any businesses looking to support staff learning and development.

AxisAcademyGOSHYPF

Duaine Taylor, head of learning and development at The Axis Academy, is extremely pleased to be supporting GOSH and its YPF. “The YPF aims to further the enjoyment and skills of young people connected to GOSH and many other childrens’ hospitals throughout the UK,” asserted Taylor. “We’re very pleased to have been chosen to help with this worthwhile cause. The day was a great success with approximately 80 children from all over the UK in attendance. It was a jam-packed day of presentations and talks. Attendees were split into smaller groups and divided between the sessions. All participants walked away with a certificate in recognition of their new skills.”

The Axis Academy is already helping to develop the careers of Axis Security, Acuity and Axis Cleaning and Support Services employees by delivering an extensive range of courses. In partnering with GOSH, the business is furthering its goal of offering services to clients, third party providers and private individuals.

In addition to First Aid, other courses provided by The Axis Academy are categorised under the fundamentals of Customer Service, Fire Safety, Health and Safety, Security and Supervisor and Management courses. More sector-specific courses are tailored within each of these categories, for example Control and Restraint and Food Hygiene.

The most recent course added to The Axis Academy’s repertoire is a Citizens Aid First Aid course. The half-day course is new to the industry and provides training for scenarios where there are mass casualties and knife injuries. This course has recently been accredited by Qualsafe Awards.

Leave a comment

Filed under Risk UK News

Axis Group sponsors Sage Gateshead

Security solutions specialist Axis Group has become a silver sponsor of Sage Gateshead, a landmark music and entertainment venue exhibiting national, regional and international performances.

Funding from sponsorship helps to support Sage Gateshead’s charitable local initiatives targeted at the region’s most deprived areas. Examples include Music Making for Under Fives, a Talented Young Musician programme and an over-50s Silver Music Class.

The sponsorship package will see Axis Group branding in and around the venue and on its collateral. It will provide access to corporate entertaining space, annual ticket allocation and booking services as well as advanced event information.

sagegatesheadconcoursecreditmarksavage

The concourse at Sage Gateshead (Photo by Mark Savage)

Jonathan Levine, Axis Group’s CEO, has stated that, following last year’s successful management buy-out, the Group is now looking for sponsorship opportunities where organisations’ values mirror its own.

“Sage Gateshead has a commendable focus on Corporate Social Responsibility, having made a £300 million contribution to the region in just ten years,” stated Levine. “The sponsorship provides fantastic opportunities for networking, client events and employee benefits.”

Sage Gateshead has been a client of Axis Security since 2011 and, as of 2014, has benefited from a joint security and cleaning contract through Axis Cleaning and Support Services.

Home to the Royal Northern Sinfonia, Sage Gateshead is managed by the North Music Trust and hosts a wide range of entertainment shows, seven days a week, both in the daytime and the evening. It aims to bring about a widespread and long-term enrichment of the musical life of the North East of England.

Leave a comment

Filed under Risk UK News, Uncategorized