Tag Archives: Anti-Social Behaviour

CIS Security introduces fresh new look for officers on retained Spitalfields contract

CIS Security has been awarded the contract for security services at Spitalfields E1 Estate with managing agent CBRE. One of the first tasks was a uniform makeover designed to imbue quality while reflecting the diverse cross section of visitors to the destination on a daily basis.

Having supplied security services for the Spitalfields E1 Estate for the last 14 years, CIS Security has recently retained the contract across a further three years.

This vibrant mixed-use development is a stone’s throw from Liverpool Street Station and acts as a confluence between the City of London’s financial and technical zones and the cultural space that is Shoreditch.

Duties for the newly blue-suited and brogued security professionals on site include visitor engagement, access control for deliveries and staff car parking, monitoring of the CCTV system, opening up/lock-ups of the estate and patrolling all areas (which include a shopping mall and various wine bar-style pubs and restaurants).

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Commercial clients in the area 

The estate is home to a number of prominent commercial clients that include RBS and Allen & Overy. While the security for these is separate, there are close links with CIS Security’s operations team.

In addition to the commercial clients, Spitalfields E1 Estate hosts a number of open malls, high end retail units, restaurants, bars and creative independent traders. The location also boasts a number of high-profile art sculptures such as the I Goat by Kenny Hunter.

The Spitalfields security team is the contact point between the local residents and the estate tenants, duly monitoring noise levels and any anti-social behaviour. Members of the team also have a carefully nurtured culture of engaging in open dialogue with the youth cohort of the area to ensure all those who visit enjoy the estate’s facilities while being respectful to others.

Stable team in place

Estate manager Jason Dervin commented: “CIS Security’s longevity on this contract has been achieved through having a stable senior account management team in place who oversee an experienced, flexible and committed cohort of dedicated security personnel delivering an exceptional service.”

Dervin continued: “One of CIS Security’s key strengths throughout the company’s tenure has been the ability to evolve with the site, continuously innovating to support our changing needs, for example by acting as brand advocates and delivering information to the public; from directions to facts about art and historic artefacts to be found on site. The team takes time to regularly assess the changing landscape through user feedback in order to adapt its service. The team members continue to meet, and in many cases exceed our overall list of requirements.”

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Amanda McCloskey, sales and marketing director at CIS Security, said: “We’re thrilled that Spitalfields E1 Estate has chosen us to continue to care for its site. The new uniforms worn by our officer are smart and stylish, and represent just one way in which we’re working closely with Spitalfields E1 Estate’s management to deliver a premium service to this world-class business and cultural destination.”

Spitalfields: a brief history

Spitalfields takes its name from the hospital and priory, St. Mary’s Spittel which was founded in 1197. It’s an area of London known for its spirit and strong sense of community.

The landmark Truman’s Brewery opened in 1669 and, in 1682, King Charles II granted John Balch a Royal Charter giving him the right to hold a market on Thursdays and Saturdays in or near Spital Square. Visitors to the market today will find designers and artists selling fashions, homewares and accessories as well as a treasure trove of vintage and antique clothing, furniture and other wondrous oddments.

Since the 1970s, a thriving Bangladeshi community has developed and thrived in the area, in turn bringing new cultures, trades and business to the fore (the latter including the famous Brick Lane restaurant district).

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2013-2014 figures show rise in reported physical assaults against NHS staff

NHS Protect has released the 2013-2014 figures for reported physical assaults against NHS staff in England. The figures have been collated from 266 health bodies across the country.

The number of criminal sanctions following reported assaults has risen by 191, from 1,458 to 1,649 – an increase of 13.1%. Overall, there was a rise of 8.7% in total reported assaults from 63,199 in 2012-2013 to 68,683 in 2013-2014. A full breakdown of the results is available at: http://www.nhsbsa.nhs.uk/Documents/SecurityManagement/Reported_Physical_Assaults_2013-14.pdf

Richard Hampton, head of external engagement and services at NHS Protect, commented: “No member of NHS staff should be physically assaulted, and we encourage staff who are victims of violence to press charges against their assailants. Those who work in the NHS have the right to provide care in a safe environment. Employers must do all they can to support staff in preventing incidents and pursuing offenders.”

Advice for health bodies

NHS Protect is urging health bodies to:

• Note that NHS Protect’s guidelines entitled: ‘Meeting Needs and Reducing Distress – Guidance on the Prevention and Management of Clinically-Related Challenging Behaviour in NHS Settings’ was launched in December 2013 and provides NHS staff with the tools to de-escalate and reduce challenging behaviour within the NHS

• Take advantage of the joint working agreement with the Association of Chief Police Officers and the Crown Prosecution Service and use existing guidance to pursue local arrangements building on this national agreement in order to ensure criminal assaults are identified and do not go unpunished

• Seek advice from the network of NHS Protect’s Area Security Management Specialists. They give guidance to Local Security Management Specialists and assist in assessing risks of violence, addressing these through prevention work and pursuing legal action when assaults do occur

• Ensure staff are trained to use available powers to respond decisively to low-level nuisance behaviour before it escalates into violence against staff (these powers are available under the Criminal Justice and Immigration Act 2008)

• Be aware that NHS Protect has been included in the Anti-Social Behaviour, Crime and Policing Act 2014 in order to provide new tools for dealing with persistent anti-social behaviour within the NHS

Overall, there was a rise of 8.7% in total reported assaults on staff working in the NHS, from 63,199 incidents during 2012-2013 to 68,683 in 2013-2014

Overall, there was a rise of 8.7% in total reported assaults on staff working in the NHS, from 63,199 incidents during 2012-2013 to 68,683 in 2013-2014

Cheshire and Merseyside deal signed to protect NHS staff

A new agreement to help protect nurses, doctors, ambulance crews and other NHS staff from assault and abuse in Cheshire and Merseyside has been signed.

The Service Level Agreement between the Crown Prosecution Service (CPS) Mersey-Cheshire and NHS Protect commits both bodies to working closely together to ensure that people who attack NHS staff are prosecuted wherever appropriate. This helps implement the national joint working agreement between the Association of Chief Police Officers, the CPS and NHS Protect.

The Mersey-Cheshire Service Level Agreement aims to strengthen the prosecution process, recognising that there’s a strong public interest in prosecuting those who assault NHS staff or commit other offences that disrupt the provision of NHS services to the public.

John Mytton, North West Area Security Management Specialist for NHS Protect, said: “CPS Mersey-Cheshire and NHS Protect have worked hard to reach this point, with both of the CPS regions in the North West now covered by this agreement. We will continue to support health bodies to ensure that all incidents of violence and aggression against staff are addressed and appropriate sanctions brought forward wherever possible. This will improve the confidence and well-being of those who work in the NHS and their patients.”

Claire Lindley, Chief Crown Prosecutor for Mersey-Cheshire Crown Prosecution Service, added: “No NHS worker should have to do their job in fear of being assaulted. Some staff may feel that these assaults are part and parcel of their work and that they simply have to put up with them. This is not the case. We also know that some NHS staff mistakenly believe that nothing will be done if they report assaults. This is also not the case.”

Lindley continued: “This agreement shows the commitment of the NHS and the Crown Prosecution Service to making sure that the people who commit these assaults are brought to justice. We hope it gives people the confidence to report incidents and that offenders get the message – you will be caught and made to face the consequences.”

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Charter Security dog patrols help reduce crime and anti-social behaviour in London’s Tower Hamlets

Residents in Tower Hamlets have praised a project that has helped to reduce crime in their neighbourhood. The ‘Dealer a Day’ programme sees Charter Security working with Tower Hamlets enforcement officers and Partnership Task Force (PTF) police officers to combat drug dealing and anti-social behaviour in an initiative led by the local authority.

In response to residents’ concerns, sniffer dogs and general patrol dogs are being used to detect a variety of items, including potential weapons and drugs. The pilot initiative began at the end of 2013, and was so successful it has been extended into an ongoing project.

That project has already achieved extremely positive results, disrupting numerous drug deals and detecting and seizing several quantities of cannabis. Indeed, recent raids have led to the seizure of heroin, cocaine and cannabis with a street value of over £6,000.

Regular patrols combat the problem at source, helping to disrupt and prevent drug deals taking place. The dog patrols target high risk areas during what would be considered ‘peak’ drug trading/anti-social behaviour hours.

Six tower blocks formed the pilot area, which has now been extended to cover 15. Stairwells of Tower Hamlets Homes managed properties are regularly visited and patrolled, and dogs are also used in open areas such as greens.

The ‘Dealer a Day’ programme sees Charter Security working with Tower Hamlets Enforcement Officers and Partnership Task Force (PTF) police officers to combat drug dealing and anti-social behaviour in an initiative led by the local authority

The ‘Dealer a Day’ programme sees Charter Security working with Tower Hamlets Enforcement Officers and Partnership Task Force (PTF) police officers to combat drug dealing and anti-social behaviour in an initiative led by the local authority

Bringing drug dealers to justice

Trevor Kennett, head of enforcement services at Tower Hamlets, explained: “I know that residents want the council, police and our partners to work together to stamp out drug dealing and bring drug dealers to justice. These latest patrols with Charter Security’s dog handling services are part of our continuing efforts to do just that.”

Part of Grosvenor Services, Charter Security has an impressive client list covering the commercial, construction and corporate sectors. Customers include Balfour Beatty, The Corporation of London and Network Rail. Services offered by the company include security guarding, key holding, alarm response, concierge and Front of House, Control Room management and CCTV monitoring, Mail Room services, dog handling and event and personal security.

Robert Hanratty, operations director for Charter Security, said: “We’re proud to have played such a key role in this project. It shows how successful partnership working between public and private sector organisations can produce excellent results – in this case a marked reduction in crime and anti-social behaviour.”

Established in Ireland back in 1959, Grosvenor Services is a family-owned and run facilities services company with operations throughout Ireland, the UK and the USA. The organisation provides corporate businesses in a range of sectors with the highest possible levels of service.

*For more information on Grosvenor Services visit: http://www.grosvenorservices.com, call +44 (0) 207 072 0934 or send an e-mail: enquiries@grosvenorservices.com

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Security partnerships “delivering savings to the police service”

Continued partnership working between the police service and the UK’s private sector security companies has helped forces across the country reduce costs in the face of public sector budget cuts.

In a report published earlier this week by Her Majesty’s Inspectorate of Constabulary (HMIC), police forces’ responses to budget cuts were praised, while concerns have been raised around the impact on neighbourhood policing.

Responding to the HMIC document, the British Security Industry Association (BSIA) – the Trade Association representing the UK’s private security industry – is reinforcing the important role played by security companies in delivering cost savings to forces across the country.

Since 2011, police forces have had to find £2.5 billion worth of cuts, while the central Government funding grant for police forces in England and Wales was reduced by 20%. Rising to the challenge, forces’ response to these cuts has been rated either ‘Good’ or ‘Outstanding’ in the HMIC report.

Continued partnership working between the police and private security firms has helped forces across the country reduce costs in the face of public sector budget cuts

Continued partnership working between the police and private security firms has helped forces across the country reduce costs in the face of public sector budget cuts

Providing support services and performing back office functions are key ways in which private sector security companies help to drive efficiencies by freeing-up warranted police officers to return to front line duties. HMIC’s report highlights a projected reduction in the police workforce of up to 34,000 by March 2015, by which time there will also be 8,500 fewer front line police officers. Despite this, efficiency is on the rise, with the proportion of police officers in front line roles set to increase from 89% to 92%.

Zoe Billingham – Her Majesty’s Inspector of Constabulary – commented: “It’s not easy to provide the high quality police service that the public rightly demands with far less money. Forces have had to change how they do their business. The best of them understand their demand in a sophisticated way and target their resources well, working with local public sector organisations to reduce crime and collaborate with other partners to cut costs.”

Indeed, many members of the BSIA already collaborate with police forces to provide a range of services, from victim support provided by personal safety devices through to ‘street-to-suite’ custodial services (the latter have been proven to save 350 hours of front line police time across an eight-week trial period).

Concerns over neighbourhood policing

Meanwhile, concerns over neighbourhood policing are also allayed by private security involvement. One member of the BSIA has supported the police in driving down anti-social behaviour by conducting park patrols in Manchester, for example, while another member company provides additional support for the police service in one of London’s busiest shopping destinations, namely Carnaby Street.

Most recently, seven BSIA member companies were selected to support the policing function at this month’s Commonwealth Games, which is now underway to great acclaim in Glasgow.

Encouraging more police forces to consider further engagement with private security firms is key to enabling those forces to meet the ongoing demands they face in light of budget cuts.

James Kelly: CEO at the BSIA

James Kelly: CEO at the BSIA

BSIA CEO James Kelly stated: “It’s not about creating a privatised police force, as many opponents of partnership working would have us believe. In contrast, this is a case of private industry taking on support functions to aid the police in delivering the Government’s programme of reform.”

Kelly continued: “The security industry already contributes significantly when it comes to assisting the police and emergency services if called upon to do so. Through its dedicated public affairs programme, the BSIA will continue to engage with police forces, Police and Crime Commissioners and Parliamentarians in order to ensure that political thinking remains open to this diverse and innovative approach.”

Robbie Calder – chairman of the BSIA’s dedicated Police and Public Services Section – said: “Police reform simply cannot be delivered without the support of private sector security companies. Many of the core aims of police forces would be difficult to achieve without outsourcing at least some support functions to the domain of the private sector.”

To find out more about the BSIA and its Police and Public Services Section visit: http://www.bsia.co.uk/police-and-public-services

The HMIC’s report, entitled ‘Policing in Austerity: Meeting the Challenge’ can be viewed online: http://www.hmic.gov.uk/publication/policing-in-austerity-meeting-the-challenge/

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