Tag Archives: Amazon

“Payments via voice tech on rise but consumers reluctant to make ‘big ticket’ purchases” reports Paysafe

According to new research commissioned by the Paysafe Group, over half of consumers (57%) questioned would use voice-activated technology, such as Amazon’s Alexa, to pay for low-value goods and services. The research also found that one-in-ten (11%) have used voice to confirm their identity when purchasing goods online.

Furthermore, over half (53%) of consumers believe that using voice-activated technology is quicker and more convenient than traditional payment methods, suggesting an increasing acceptance of voice-activated systems in consumers’ lives.

Nearly two-thirds (62%) suggested that a greater choice of verification methods, such as voice and fingerprint, make them feel more secure about making payments online, although most consumers (81%) still feel most comfortable if a password’s included somewhere in the process. 

While the acceptance of voice in payment scenarios is clearly increasing, consumers are still in two minds about making larger purchases and, indeed, the security of voice technology in general. For example, only 18% would be happy to pay for a holiday or book flights using voice recognition. From a security perspective, just over a third (37%) trust that their financial information is secure when using voice-activated technology and nearly half (45%) said they don’t want companies having access to their personal biometric details.

VoicePayments

The research report, entitled ‘Lost in Translation: The End of Risk?’, explores consumer attitudes to biometrics prior to the roll-out of Strong Customer Authentication later this year. The annual study tracks changing views on payments globally.

Commenting on the research results, Danny Chazonoff (COO at the Paysafe Group) said: “The age of voice has well and truly arrived with the advent of affordable and highly functional smart speakers. As consumers become more comfortable using voice to access services, it’s only a matter of time before ordering goods and making payments by voice enters the mainstream both via smart devices and mobile.”

Chazonoff continued: “Understandably with a nascent tech like voice activation, consumers are still apprehensive about security. Our research indicates that consumers are likely to start experimenting with low-value shopping and services, but this will inevitably change as people become more comfortable using voice. Once a user base is established, it can take a couple of years before we see a rapid increase in usage.”

*To read the full research report visit https://www.paysafe.com/lost-in-transaction-the-end-of-risk/

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Fire Industry Association to assess current fire industry market conditions

The Fire Industry Association (FIA) – the UK’s largest Trade Association for the fire safety sector – is to carry out its latest large-scale survey designed to assess the current market conditions within the UK fire market.

The Market Conditions Survey, which is conducted every year, asks businesses within the fire market to voice their opinions on various areas of trade, such as the number of orders and quotations provided, and tracks their views on the need for training and personnel.

The FIA is asking businesses working within the fire sector to contribute to the survey as this will form an essential piece of research and help when it comes to predicting the market trends within the industry.

FIA Logo 2014

As an added incentive, the FIA is offering respondents to the survey the chance to win a £50 Amazon voucher. For those who are quick enough, the first 100 people to enter will be given two entries into the prize draw.

The FIA promises full confidentiality. No names or businesses will be singled out within the report.

To take part, click on the links below, depending on whether you or your business is a member or a non-member of the Trade Association.

*Members: https://r1.dotmailer-surveys.com/7416bb21-9f2ufcea

*Non-Members: https://r1.dotmailer-surveys.com/7416bb21-322ufb33

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Euralarm publishes results of study on false alarms

Euralarm, the European association representing the electronic fire and security industry, has carried out a European study on false alarms. The results have now been issued in paperback format by specialist publisher Eric Schmidt Verlag, with the finalised document – entitled ‘False Alarm Study: False Alarm Data Collection and Analysis from Fire Detection and Fire Alarm Systems in Selected European Countries’ – available on Amazon.

The study on false alarms was conducted by a Task Group of Euralarm consisting of experts in the field of fire safety technologies, with Sebastian Festag (Editor of the new publication) from Heaktron serving as chairman.

The study focuses on false alarm data collection and analysis from fire detection and fire alarm systems in selected European countries.

In some European countries, the impact of budget cuts, coupled with a perceived high rate of false alarms, has realised changes in the typical reaction of fire services. In some countries, for example, verification is required before intervention forces are deployed in order to avoid unjustified costs. However, this calculation is limited to the impact of false alarms on fire services alone. It could lead to an increase in risk around life safety and inflict more cost overall to society. The study seeks to establish the true cost of false alarms from country to country.

EuralarmFalseAlarmsStudy

Evaluation basis

Through its scientific approach, the study offers a clarification of false alarms as a phenomenon. It includes a description of the processes to initiate fire service intervention and formulas to calculate false alarm ratios, as well as a methodology of the overall analysis. This allows for a precise picture of the situation in selected European countries as regards false alarms. Germany, Great Britain/England, Switzerland, Sweden and Austria/Vorarlberg are covered in the study.

The study also contains recommendations and strategies to reduce false alarms, which are based on carefully examined statistics on fires and, in particular, the number of fire alarms due to the detection of actual fires by fire alarm systems compared to the false alarm rate.

The Euralarm Task Group argues that the topic of false alarms must be increasingly integrated into fire protection and fire alarm strategies. Handling false alarms must become an active part of the management of a site. The Euralarm study gives recommendations to realise this end goal.

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