Tag Archives: Alarm Panels

RISCO Group announces strategic partnership with CSL DualCom and unveils new HandyApp

Global integrated security solutions provider RISCO Group has announced a “pioneering” partnership with CSL DualCom. Available now, the award-winning RISCO LightSYSTM 2 and RISCO AgilityTM 3 IP/GSM panels are being supplied as standard with the DualCom WorldSIM®.

CSL DualCom is renowned for providing a platform and products that facilitate the reliable delivery of alarm signals from any protected premises to the Alarm Receiving Centre (ARC) – and all while reducing or eliminating any erroneous issues for ARCs and installers.

CSL DualCom’s Critical Connectivity® services negate the need for hard-wired IT infrastructure as connection to the Cloud can be achieved across IP or any mobile network using a DualCom WorldSIM®. The multi-network WorldSIM® ensures increased signal reliability and can help to reduce false alarms by up to 90%.

RISCO and CSL DualCom have entered a strategic partnership

RISCO and CSL DualCom have entered a strategic partnership

With the DualCom WorldSIM® onboard RISCO LightSYS 2 and Agility 3 IP/GSM panels, connection to RISCO Cloud is simplified and affords live video verification and access to RISCO’s advanced HandyApp (more of which anon).

Enhancing the feature set of any installation, RISCO Cloud saves time and resources via its remote-servicing capabilities of connected systems.

The WorldSIM from CSL DualCom is quick and easy to set-up. Visit: m2mconnect.csldual.com/risco and follow the registration link provided.

RISCO supports security installers with new HandyApp

RISCO Group has launched HandyApp, an app for Apple and Android devices that brings together everything an installer may need­­ – and it’s all available at their fingertips.

The first smart phone application to provide all sales and installation activities to support professional security installers, RISCO HandyApp provides comprehensive on-demand access to RISCO sales and aftercare services.

Available free-of-charge, HandyApp supports instant access to installation manuals and user guides, as well as sales materials such as product images and brochures.

To help ensure the sales and specification process is made as simple as possible, selected files may be shared with customers via an in-app share button, allowing materials to be forwarded directly via message or e-mail.

RISCO's Handy App for the iPhone

RISCO’s Handy App for the iPhone

Using the QR codes found on RISCO products and packaging, HandyApp can also be used to instantly retrieve specific product information such as part numbers and unique serial numbers. This enables fast access to product materials and easy identification of product details in the app’s Service and Support area.

Additionally, QR codes can be used to activate the Warranty Activation function. Once scanned, any RISCO product’s warranty is automatically extended by six months – increasing the warranty period to 30 months.

Power consumption, battery back-up and anti-code generator calculators are also available to assist security installers. Specified by system, they calculate if additional power supplies are required while the anti-code generator allows alarm panels to be unlocked both simply and efficiently.

The app’s Service and Support area provides a direct connection to the local RISCO support team, allowing any service or warranty queries to be answered quickly and efficiently.

For easier troubleshooting, users can also transfer images directly though the app.

*Click to download the HandyApp at no cost for mobile or tablet devices:

<Apple iOS> Links to: https://itunes.apple.com/gb/app/irisco/id462155789?mt=8

<Android> Links to: https://play.google.com/store/apps/details?id=com.riscogroup.riscoservice.handyapp&hl=en_GB

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ADT awarded five-year security and safety contract extension by retailer Iceland

ADT has been awarded a five-year extension to its existing contract with UK food retailer Iceland. The companies have been working together since 2009 to upgrade security systems and improve safety for Iceland’s customers and staff, as well as better protect all merchandise.

Following on from successful audit results, ADT’s remit has now been extended such that the Tyco business will now provide intruder alarms, CCTV maintenance, fire and freezer monitoring solutions for all existing and new Iceland stores.

Iceland is one of the fastest-growing and most innovative food retailers in the UK with over 850 stores nationwide. In 2009, the Iceland estates team began a major project to overhaul the safety and security of its stores and, as such, appointed ADT to complete an in-depth review of the retailer’s risks and requirements.

In the five years that followed, the teams from Iceland and ADT worked together to deliver a comprehensive upgrade of the existing intruder alarm and signalling path systems. In addition, significant improvements were made in the monitoring of security alarms (including freezer alarms should a unit fail) to ensure Iceland’s assets were also better protected.

Tyco business ADT has been awarded a five-year extension to its existing contract with major UK food retailer Iceland

Tyco business ADT has been awarded a five-year extension to its existing contract with major UK food retailer Iceland

A collaborative approach was crucial with such a vast upgrade and, together, the teams from Iceland and ADT achieved a cost-effective upgrade with minimal disruption to Iceland’s staff (who needed to continue to use the systems while work continued).

In addition, as a result of the installation of Galaxy alarm systems throughout the estate – which are PD6662 compliant and recognised by UK police services – ADT was able to increase the number of Iceland stores benefiting from police response from 200 to over 800 outlets.

Improvements to safety and security

“ADT presented us with the best commercial and economic solution that could improve the safety and security of our stores,” explained Duncan Miles, head of security at Iceland. “The upgrade of our alarm panels and dual path monitoring systems – IP and GPRS – has resulted in increased protection for our stores and ensured a more robust signalling platform.”

Miles added: “The majority of false alarms and faults can be dealt with remotely, in turn negating the impact on our store teams and operation. The fact that we’ve extended our contract with ADT for a further five years is a testament to the positive results of the original work.”

As stated, ADT’s remit includes intruder, fire and freezer alarm monitoring systems as well as the maintenance of Iceland’s CCTV systems. In addition, the solution also adds value by connecting to the company’s BMS to assist with energy management and the reduction of costs.

“Ultimately,” concluded Miles, “our long-term partnership with ADT and the collaborative working methods adopted means that we are pro-actively protecting our customers, staff and assets.”

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Hikvision and EMCS form partnership to expand CCTV system checks

Hikvision is expanding available opportunities for comprehensive CCTV system checks by establishing a unique partnership with EMCS, one of the UK’s largest independent monitoring stations.

The arrangements means that EMCS will now use the CCTV Sentry software to pro-actively monitor every customers’ CCTV system (not just those that traditionally opt for a monitored solution) and then send an e-mail if any problem is detected.

For its part, Hikvision has ensured that its entire range of DVR, NVR, Hybrid and HD-SDI products is 100% compatible.

EMCS has worked closely with Hikvision to roll out this comprehensive system checking service for the 80% of customers who, until now, have not had their CCTV systems monitored.

The remote status checking service offers round-the-clock peace of mind to all CCTV customers

The remote status checking service offers round-the-clock peace of mind to all CCTV customers

As stated, every Hikvision DVR is now compatible with CCTV Sentry and provides information on camera and hard disk failures, recording issues and any time accuracy problems. In addition to e-mail alerts, CCTV Sentry customers can view a live status web page on their smartphone anywhere, any time.

“As a result of our partnership with EMCS, CCTV Sentry will now be available to security and risk managers at every multi-site organisation where a fully-functional CCTV system is a necessity,” explained Keen Yao, international marketing director at Hikvision. “That includes organisations in sectors such as retail, banking, hotels, education, logistics, transportation and Critical National Infrastructure.”

Yao went on to comment: “This new arrangement provides all EMCS customers with a valuable and highly proactive maintenance service tool that helps to ensure their CCTV systems are fully operational on a 24/7 basis.”

Offering his views on the new partnership, Mark Hewerdine (CCTV manager at EMCS) said: “Our customers can be rightly confident in the knowledge that all Hikvision products are 100% compatible with CCTV Sentry, that they’re competitively priced, easy to use and, most important of all perhaps, both stable and reliable.”

Yao added: “Integrating CCTV Sentry with EMCS’ standard alarm panel represents a genuine breakthrough for those sites with unmonitored CCTV installations, allowing end users to be alerted when a fault happens rather than them only finding out after an incident has occurred. It also means the team at EMCS can offer an immediate visual check for an intruder if an alarm should be triggered.”

About EMCS and Hikvision

EMCS is one of the UK’s largest independent monitoring stations. Not tied to any one alarm company, EMCS is able to offer intruder alarm installers “the best alarm monitoring solution” for each of their end user customers.

All of the company’s front and back office facilities are based in the UK and available to be contacted 24 hours a day, seven days a week. Indeed, the dual Alarm Receiving Centres (ARC) are completely self-contained and resistant to both physical attack and power failures.

Importantly, EMCS has been awarded NSI Gold for intruder and fire alarm systems, is recognised by the SSAIB and accredited to ISO 9001-2008. EMCS’ operation was one of the first ARCs to be accredited to British Standard BS 8418 for CCTV monitoring.

*End users can access more information on the business at: http://www.emcs.co.uk

Hikvision specialises in video surveillance technology, designing and manufacturing a full line of innovative CCTV and video surveillance products. Those products range from cameras and DVRs through to specialist video management software.

Since inception back in 2001, the company has formed “the industry’s largest R&D team” and operates out of “state-of-art manufacturing facilities”. Both allow Hikvision’s customers the benefit of “world class products” designed with the assistance of cutting-edge technology.

As a further commitment to its customers, each year Hikvision reinvests 7% of its annual revenue into R&D for continued product innovation and improvement.

*For more information visit Hikvision’s website at: http://www.hikvision.com

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