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LAX extends incident management to field operations with NICE Situator

The web-based GIS solution developed jointly by NICE Systems and the AECOM Technology Corporation enables security and operations teams to enhance collaboration and co-ordination for more-efficient responses to security incidents.

NICE Systems and AECOM Technology Corporation are helping Los Angeles International Airport (LAX) extend its situation management capabilities from the Control Room to the airfield. The airport’s management team has deployed the NICE Situator Enterprise Geographical Information System (EGIS) web application, which enables field personnel to view all open security and operational incidents in Situator and log new incidents on their tablets. This creates a shared environment for managing incidents, in turn leading to better collaboration between teams, increased situational awareness for all operators and more effective responses.

The web application uses the sophisticated geospatial and mapping capabilities of Esri’s ArcGIS Server to provide customised, layered views of airport buildings, property and infrastructure. All relevant incident stakeholders can visualise the same incident on a map and engage in interactive dialogue via the comments log. They can also share response plans (such as an evacuation route) by drawing on the map, annotating it and saving it to the system.

In addition, the web application will help field operators more efficiently manage day-to-day tasks, such as Federal Aviation Administration-mandated Part 139 airfield inspections. Under Federal Aviation Regulations Part 139, United States commercial service airports are required to conduct various assessments of each runway and examine pavement markings, lighting, signs and safety areas as well as oversee ground vehicle operations. If an issue arises, field operators can easily create a new incident on their mobile devices which is resolved through Situator’s workflows and recorded for compliance purposes.

Los Angeles International Airport: benefiting from a joint NICE Systems-AECOM Technology Corporation-developed security management solution

Los Angeles International Airport: benefiting from a joint NICE Systems-AECOM Technology Corporation-developed security management solution

Part of the Los Angeles World Airports, LAX has been using NICE Situator since 2011 to integrate information from various security and operational systems, like video surveillance, CCTV and access control, as well as to generate automated, adaptive response plans. With the web application, first responders and field operations personnel receive all information from Situator in real time. They can immediately pull up assets in an impact zone – for instance, a video camera within 100 feet of the incident – or use the application’s robust search engine to locate nearby geospatial assets (eg the exits closest to an incident location).

They can also create new incidents, manage ongoing ones and complete specific tasks assigned to them, thereby reducing reliance on radio communications and enhancing compliance.

Transforming security, safety and operations management

Dominic Nessi, deputy executive director/CISO at Los Angeles World Airports, explained: “The NICE-AECOM solution is allowing us to transform the way in which we manage safety, security and operations at LAX. Based on our ongoing success with NICE Situator, we sought a way to apply these capabilities to our field operations. Now, not only are we able to maximise the use of our existing PSIM, situation management and GIS technologies, but we’re also strengthening our entire security and operations apparatus.”

Kevin Carlson – vice-president of aviation systems at AECOM – added: “We’re excited to partner with NICE to bring this unique solution to LAX, and to help fulfil the airport’s vision for real-time interactive dialogue and collaboration. By combining an airport’s EGIS infrastructure with an enterprise situation management platform, organisations are able to leverage geospatial information for more effective collaboration in support of both daily operations and emergency response.”

Chris Wooten (executive vice-president at the NICE Security Group) explained: “Extending the reach of NICE Situator into the field significantly augments security operations. In a dynamic airport environment like LAX, it’s critical to maintain a direct line of communication between multiple users by providing situation management capabilities both inside and outside of the Control Room. This model for mobile situation management demonstrates NICE’s leadership and technology innovation, which can be tailored to the needs of other airports and industries as well.”

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