Facilities management company Incentive FM has been boosted by the renewal of three of its Shopping Centre contracts forged with British Land, one of the UK’s leading property companies, and has been awarded an additional contract for a retail development near Manchester. The news builds on the long-term partnership that has seen Incentive FM drive value for its prestigious client while delivering high standards to sites nationwide.
Under the new deals, Incentive FM will continue to be responsible for providing a range of security, cleaning and associated services at Drakes Circus in Plymouth, SouthGate in Bath and at the Inverness Shopping Park. These solutions have necessarily been revised of late to include some COVID-related changes and introduce new technology and equipment to support further financial efficiencies.
The Crownpoint Shopping Park in Denton, Manchester consists of 36 units with retailers including TK Maxx, Boots, River Island, Flannels, Tesco and JD Sports on the premises. This development now joins the Incentive FM portfolio. Twelve staff have transferred under the TUPE Regulations. Services at this site include security and cleaning with an emphasis on the customer experience.
Last year, British Land awarded Incentive FM contracts to provide a range of soft facilities services for Ealing Broadway in London, the Beaumont Shopping Centre in Leicester and the Crown Wharf Retail Park in Walsall. The company also renewed Incentive FM’s contracts to provide similar services at the Whiteley Shopping Centre in Hampshire and at the Old Market in Hereford.
Richard Nield, head of retail operations at British Land, commented: “Incentive FM has proven to be a highly supportive partner, adapting quickly to our changing needs that have been brought about by the pandemic. The company has helped to ensure that our visitors and retailers alike are able to enjoy a safe, secure and clean environment.”
Glenn Wilson, director of the retail and distribution sectors at Incentive FM, added: “Each of these sites has different needs based on variables such as footfall, demographic and location which demonstrates our ability to successfully deliver value with our flexible partnership approach while also ensuring the British Land ‘Places People Prefer’ strategy is at the forefront of everything we do. Our portfolio of Shopping Centres and retail parks has grown significantly. Indeed, we’re now responsible for over 40 sites across the UK.”