Access control solutions specialist Paxton’s “world-class customer service” has been recognised at the Brighton & Hove Business Awards (BAHBAS). The Brighton-based global technology company, which designs and manufactures security solutions, picked up the Best Customer Service Award at the BAHBAS 2019, which widely regarded as a benchmark for excellence in the business world.
This year’s Judges were impressed by Paxton’s customer service strategy, which is based on providing support pre-sales, during installation and afterwards, whatever the customer’s requirements might be.
The company’s technical support team is also renowned for providing an exceptional standard of support globally, ensuring customers have the crucial information needed to install Paxton products. The team handles enquiries from customers in the UK, France, Germany, South Africa, USA and the UAE. On average, it receives 99% good feedback, while its UK and US teams have recently broken their previous record by achieving 100% positive feedback in a single month.
Support manager Andy Edwards said: “Providing a world-class level of service to our customers around the world is a priority for us and I’m so pleased these efforts have been recognised by the Brighton & Hove business community. Congratulations to everyone at Paxton whose hard work has led to this award. Our customer teams have a genuine interest in technology which means they’re truly dedicated to offering world-class support.”
Edwards went on to comment: “I would also like to thank our customers. Their invaluable feedback allows us to really shape the service we provide. Undoubtedly, their loyalty has made the business what it is today. Paxton has seen rapid growth in recent years, but has always maintained the same values – nurturing employees and providing a first-rate service for customers.”