Monthly Archives: July 2019

TDSi appoints new channel partner manager for Northern England and Scotland

Integrated security solutions manufacturer TDSi welcomes Gwen Curran to the business as its new channel partner manager (North). Curran’s role is a pivotal one in TDSi’s ongoing relationship with its channel partners in Northern England and Scotland.

John Davies, managing director of TDSi, commented: “Channel partners are a lifeblood for TDSi and we have a close working relationship with them as we build our business together. We’re very pleased to welcome Gwen to this highly important role. She will be a key contact for our channel partners across the North.”

Reflecting upon her new position, Curran commented: “My new role means I will be working closely with leading channel partners in the North to grow awareness of our full access control offer supported by the wider TDSi integrated security portfolio. I’ll be here to support our installation partners with all of their TDSi needs, but equally to support their business with end users and grow joint revenue overall.”

GwenCurranTDSi

Gwen Curran: joining the team at TDSi

Curran’s career in the security industry started in 2004 when she joined Norbain, working as an internal account manager with the distributor for over a decade. Across those ten years, Curran worked with leading manufacturers on a range of security systems and products including CCTV, IP solutions, access control, gate automation and intruder alarm systems.

In 2013, Curran joined the Risco Group before taking on her new role at TDSi. 

Continued Curran: “Access control is an element of the security industry that’s growing at a rapid pace and, as part of the TDSi team, I aim to be an integral part of this vibrant sector. As a leading British security solutions manufacturer, TDSi’s systems are at the heart of many exciting projects, which often include close integration with many other leading brands and manufacturers.”

Curran concluded: “I’m looking forward to working alongside our channel partners and to being a key part of TDSi’s rich ongoing history and helping to grow the business.”

Advertisements

Leave a comment

Filed under Risk Xtra

Customer service at Paxton recognised with 2019 Brighton & Hove Business Awards success

Access control solutions specialist Paxton’s “world-class customer service” has been recognised at the Brighton & Hove Business Awards (BAHBAS). The Brighton-based global technology company, which designs and manufactures security solutions, picked up the Best Customer Service Award at the BAHBAS 2019, which widely regarded as a benchmark for excellence in the business world.

This year’s Judges were impressed by Paxton’s customer service strategy, which is based on providing support pre-sales, during installation and afterwards, whatever the customer’s requirements might be.

PaxtonCustomerServiceAward

The company’s technical support team is also renowned for providing an exceptional standard of support globally, ensuring customers have the crucial information needed to install Paxton products. The team handles enquiries from customers in the UK, France, Germany, South Africa, USA and the UAE. On average, it receives 99% good feedback, while its UK and US teams have recently broken their previous record by achieving 100% positive feedback in a single month.

Support manager Andy Edwards said: “Providing a world-class level of service to our customers around the world is a priority for us and I’m so pleased these efforts have been recognised by the Brighton & Hove business community. Congratulations to everyone at Paxton whose hard work has led to this award. Our customer teams have a genuine interest in technology which means they’re truly dedicated to offering world-class support.”

PaxtonCustomerServiceAwardLogo

Edwards went on to comment: “I would also like to thank our customers. Their invaluable feedback allows us to really shape the service we provide. Undoubtedly, their loyalty has made the business what it is today. Paxton has seen rapid growth in recent years, but has always maintained the same values – nurturing employees and providing a first-rate service for customers.”

Leave a comment

Filed under Risk Xtra

New suite of product literature made available by fire detection specialist Patol

Industrial fire detection specialist Patol has printed a new suite of literature and, in doing so, introduced a colour coding system to enable easier identification of the company’s product ranges.

The new suite comprises six brochures: Firesense Linear Heat Detection (LHDC), Fibresense Fibre-Optic Linear Temperature Sensing, Aspirating Smoke Detection, FireTIR Thermal Infrared Imaging, Infrared Transit Heat and Flame Sensors and the company’s range of Special Control Equipment.

PatolBrochures

Sales Director Kelvin Miller explained to Risk Xtra: “We’ve come a long way from the company’s origins as a manufacturer of LHDC products. While we still supply our LHDC for prestigious projects throughout the world, we’ve significantly extended our range over the years to ensure we’re able to meet the fire protection requirements of a whole host of different environments and end user customers. With the adoption of the colour-coded approach to our literature, customers can more readily see the products which are particularly suited to a given application.”

*Copies of the new literature are available to download from the Patol website (www.patol.co.uk) or printed copies can be sourced direct from Patol

Leave a comment

Filed under Risk Xtra

Latest Nittan modules further expand capabilities of popular Evolution range

Nittan Europe, the specialist manufacturer of conventional and addressable fire detection products, has announced a series of new interface modules to allow for improved connection of its Evolution range with even more third party equipment than ever before.

The six new interface modules cover a variety of interface applications, including those for door release, sounder control, communication with industrial plant and equipment and non-addressable detectors. There’s also a mini interface module for mounting within other equipment such as fire beam or aspirating detectors.

The main interface modules feature the same uniform design for aesthetic appeal, are all EEPROM-addressed (Programmer) and come complete with short circuit isolators. Many also have mains-rated relay.

NittanModuleCollage

The new interface modules were officially launched last month at FIREX International. They were on display at London’s ExCeL along with key Evolution products such as analogue addressable detectors (including the company’s patented, award-winning dual optical technology), audio visual devices, bases, Manual Call Points, isolators and existing modules, plus BS EN 54 Parts 2 and 4-compliant evo+ fire alarm control panels.

A tried-and-tested solution, the Evolution range combines “truly exceptional and reliable” fire detection with a “very high degree of protection” against unwanted false alarms. Its “highly flexible protocol” is resistant to interference and allows for substantial amounts of information to be transmitted at high speed.

Leave a comment

Filed under Risk Xtra

“Payments via voice tech on rise but consumers reluctant to make ‘big ticket’ purchases” reports Paysafe

According to new research commissioned by the Paysafe Group, over half of consumers (57%) questioned would use voice-activated technology, such as Amazon’s Alexa, to pay for low-value goods and services. The research also found that one-in-ten (11%) have used voice to confirm their identity when purchasing goods online.

Furthermore, over half (53%) of consumers believe that using voice-activated technology is quicker and more convenient than traditional payment methods, suggesting an increasing acceptance of voice-activated systems in consumers’ lives.

Nearly two-thirds (62%) suggested that a greater choice of verification methods, such as voice and fingerprint, make them feel more secure about making payments online, although most consumers (81%) still feel most comfortable if a password’s included somewhere in the process. 

While the acceptance of voice in payment scenarios is clearly increasing, consumers are still in two minds about making larger purchases and, indeed, the security of voice technology in general. For example, only 18% would be happy to pay for a holiday or book flights using voice recognition. From a security perspective, just over a third (37%) trust that their financial information is secure when using voice-activated technology and nearly half (45%) said they don’t want companies having access to their personal biometric details.

VoicePayments

The research report, entitled ‘Lost in Translation: The End of Risk?’, explores consumer attitudes to biometrics prior to the roll-out of Strong Customer Authentication later this year. The annual study tracks changing views on payments globally.

Commenting on the research results, Danny Chazonoff (COO at the Paysafe Group) said: “The age of voice has well and truly arrived with the advent of affordable and highly functional smart speakers. As consumers become more comfortable using voice to access services, it’s only a matter of time before ordering goods and making payments by voice enters the mainstream both via smart devices and mobile.”

Chazonoff continued: “Understandably with a nascent tech like voice activation, consumers are still apprehensive about security. Our research indicates that consumers are likely to start experimenting with low-value shopping and services, but this will inevitably change as people become more comfortable using voice. Once a user base is established, it can take a couple of years before we see a rapid increase in usage.”

*To read the full research report visit https://www.paysafe.com/lost-in-transaction-the-end-of-risk/

Leave a comment

Filed under Risk Xtra

Bosch’s PA and voice evacuation solutions now available in UK through ADI Global Distribution  

Bosch Security & Safety Systems Limited – part of Bosch Building Technologies – has announced that its Public Address (PA) and voice evacuation products portfolio is now available to the UK market through Residio business ADI Global Distribution. 

Andrew Pigram, UK general manager for Bosch Security Systems, explained: “The combination of Bosch’s 60 years of global experience in developing communication systems combined with ADI’s 30 years of delivering extensive global distribution provides our customers and the marketplace with complete peace of mind.”

ADI stocks a broad portfolio of PA and voice evacuation systems from Bosch, including a wide range of loudspeakers for a range of applications, underpinned by the enhanced features, build quality and reliability that today’s security professionals have come to expect from Bosch.

AndrewPigramAMGSystems

Andrew Pigram

ADI offers “industry-leading” support on these systems, including guidance on product selection and pre-sales support in the form of site surveys, system design, pre-build and configuration and commissioning via a dedicated ADI project support team.

Hemant Trivedi, regional director for the UK and Southern Europe at ADI, commented: “This collaboration will enable system integrators and installers to confidently pursue new market opportunities and add devices for end users to their existing installs, from smaller retail and commercial applications right through to sports stadiums and larger Shopping Centres.”

To ensure customers receive dedicated support in the field, there will be a comprehensive training roll-out around the UK providing hands-on demonstrations across the local ADI branch network as well as at the ADI Expos throughout the year.

Leave a comment

Filed under Risk Xtra

Institute of Risk Management East Africa Regional Group partners with Serianu Ltd to grow local cyber risk talent

The Institute of Risk Management’s (IRM) East Africa Regional Group (a member body of the IRM in the UK) and Serianu Ltd have agreed to work together on addressing the huge deficit of qualified risk managers in the region coupled with local public and private sector organisations needing critical hand-holding to ensure risks and opportunities within organisations are effectively identified and managed.

The collaboration is bidding to develop a fundamental home-grown cyber risk management framework for the African context which aims to increase the number of competent risk professionals as well as enhance excellence in cyber risk management and reporting.

Serianu Ltd is a pan-African cyber security consulting firm. The business has signed a Memorandum of Understanding (MoU) with the IRM that will engender collaboration on research, training, community out-reach and policy design.

IRMLogo

According to Dorothy Maseke, chair of the IRM’s East Africa Regional Group, Kenya especially needs 1,000 qualified risk management professionals annually, yet over the last three years the population has grown from just under 20 to around 120 today.

“Risk management is a relatively new field of professional practice yet, locally and globally, there’s a major shift by regulators to entrench high risk management standards,” explained Maseke. “Risk has become a core reporting requirement by management as well as a key responsibility of Boards of Directors. For instance, Kenya’s public sector is guided by the Mwongozo Corporate Governance Code which sets out compliance parameters.”

New specialism

Maseke added that risk management had emerged as a new specialism as a result of changing business and public sector operating environments that have shone a spotlight on governance mechanisms. At the same time, the practice of risk management is increasingly credited with identifying great opportunities for innovation even as it seeks out issues that would derail any organisation from achieving its goals at any one time.

DorothyMasekeIRM

Dorothy Maseke

Threats and opportunities have been a standard in every organisation’s overall strategy for several decades, but now for the first time in corporate governance history, this is firmly set in the risk manager’s scope of work and monitored daily. Maseke noted that, in this way, organisations are also able to clearly assess and derive the benefits from investing in their systems and processes.

Carol Misiko, the East Africa Regional Group’s secretary, added that cyber risk is no longer a back-office IT team issue (although they clearly play a vital role). Misiko noted that today’s enterprise risk management function needs to be able to understand this constantly evolving risk, but also manage, monitor and report on this emerging risk.

Common interest

Speaking during the MoU signing ceremony, Serianu Ltd’s CEO William Makatiani observed that the two institutions have a common interest in growing the knowledge of Boards of Directors and senior management so that they have a strong grasp on emerging events and issues that may affect their organisations.

“We’re collaborating with the Institute of Risk Management to give directors and managers tools and methods that empower them to have a better grasp of cyber risks and opportunities they can exploit,” stated Makatiani. He added that, generally – and especially so in the public sector – the degree of compliance is still quite low and that many highly regulated private sector organisations are yet to get to cross the 50% mark.

Leave a comment

Filed under Risk Xtra