Daily Archives: 23/10/2018

Tavcom Training expands distance learning and account management teams with duo of new appointments

Tavcom Training has announced the appointment of e-Learning developer Peter Panayi and account manager Effie-Mae Sims. Both will be based at the Tavcom Training Centre in Hampshire and focus on growing the success of the company’s rapidly expanding prospectus of classroom and distance learning training courses.

Tavcom Training boasts a wide range of award-winning security systems training courses and an extensive tutor-led distance learning portfolio that includes its popular CCTV System Design BTEC Level 5 Diploma and the Professional Practices of Security Network Design BTEC Level 5 Certificate. Earlier this year the company also launched its Tavcom Bite Size electrotechnical and electronic security systems courses.

Peter Panayi stated: “I’m looking forward to incorporating new technologies into Tavcom Training’s courses to make them even more interactive and engaging, while learning all there is to know about the security sector.”

PeterPanayiEffieMaySimsTavcomTraining

Peter Panayi and Effie-Mae Sims

Effie-Mae Sims will focus on supporting Tavcom Training’s clients to ensure they find the right courses to meet their professional development needs. “From the outset, I have been very impressed by the morals and beliefs of the company,” explained Effie-May. “My intention is to make a real impact within the company, helping its growth, customer relationships and everyday performance, as well as making a real difference to security professionals who choose us to help them meet their training needs.”

Paul Tennent, executive director at Tavcom Training, stated: “We’re dedicated to be using the very latest technologies and teaching methods to ensure that all of our courses, whether in the classroom or online, provide the knowledge and skills needed for professionals to perform in the ever-evolving security sector.

Tennent added: “To achieve this, we invest in the very best personnel to develop how training is delivered and ensure the right people are booked on the right courses. I’m delighted to welcome both Peter and Effie-May to the business.”

Leave a comment

Filed under Risk Xtra

Axis Group hosts Institute of Customer Service Breakfast Briefing for CEOs

Axis Group hosted an Institute of Customer Service Breakfast Briefing for CEOs during October’s National Customer Service Week, with the event specifically designed to bring UK business leaders together and engage them in the importance of customer service for their organisations.

CEOs attended from sectors ranging from housing and construction through to tourism and the utilities. Themes discussed included how to develop and implement a vision for the UK as a global service leader, how organisations can connect customer service and satisfaction measures to bottom line business performance, what skills and competencies are required in the Boardroom and accountability and reporting.

Challenges faced by the UK’s service industry, such as Brexit, cyber security, Artificial Intelligence, skills shortages and the growing powers of customer review-centric websites were discussed, alongside the growing importance of trust and reputation.

Axis Group joined as a member of The Institute of Customer Service last year and is currently working towards The Institute’s ServiceMark accreditation – the national standard for measuring an organisation’s service levels and commitment to continuous improvement.

AxisGroupCustomerServiceCEOBreakfastBriefing

Jo Causon, CEO at The Institute of Customer Service, explained: “A huge Thank You to the Axis Group for hosting our latest CEO Breakfast Briefing event. The debate highlighted the importance of a focus on customer-centricity at Boardroom level and the improvement in business performance this brings. At a time of even greater uncertainty, a sustained approach towards delivering an exceptional customer experience has never been more important.”

Jonathan Levine, Axis Group’s CEO, responded: “The event provided some fascinating insight. We were shown the clear and measurable benefits of investing in customer service in terms of retaining business and customer recommendations, as well as the link between an engaged workforce and excellent customer service. Customer service and focusing on our employees being our greatest asset is key to our business strategy. We must always seek to mitigate the challenges that our industry faces.”

The Institute of Customer Service is the leading independent expert setting and upholding the necessary standards to enable its customers to improve their business performance through service. By supporting members in transforming customer service and professionalism within their organisations, the organisation’s aim is for customer experience to make a positive and sustained impact on individuals, organisations and, indeed, the economic well-being of the UK.

Leave a comment

Filed under Risk Xtra