Monthly Archives: October 2018

IDIS Smart Factory wins National Productivity Award in home market

IDIS, South Korea’s largest in-country manufacturer of surveillance technology, has been honoured with a National Productivity Award presidential citation in the country’s 42nd National Productivity Competition, which is sponsored by the South Korean Ministry of Trade, Industry and Energy.

The National Productivity Award competition, run by the Korea Productivity Centre at COEX in Seoul, affords Government recognition for corporations, organisations and individuals who have shown leadership in applying productivity to achieve successful and documented business outcomes.

The award and citation recognises IDIS for its custom-designed IDIS Smart Factory, which is purpose-built to match business requirements on a seamless basis. The IDIS Smart Factory, which assembles the varied components of the IDIS Total Solution sold and installed throughout the world, operates with a flexible production system, using Big Data to modularise and refine production processes in order to meet the company’s requirements.

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Each process in the IDIS Smart Factory is computerised, from material warehousing to management, production, function tests and even packaging. This results in increased productivity. In addition, real-time production planning, cause-of-defect analysis and tracking can be achieved by breaking down process histories.

With the computerisation of the automatic processes in the IDIS Smart Factory, if a certain product is missing materials or doesn’t pass a functionality test, it doesn’t proceed to the next stage. This blocks any possible defects, in turn enhancing customer satisfaction by improving quality and creating products that can be massively customised.

As a result, IDIS has seen increased productivity coupled with decreased inefficiency, allowing the business to remain focused on innovation and the continual enhancement of customer experience.

YD Kim

YD Kim

The National Productivity Award further recognises IDIS’ innovative technology worldwide, noting the overall value of the company in the global security and surveillance marketplace.

“It’s rewarding to see the IDIS Smart Factory, which has taken years of effort to build, receive this prize,” noted IDIS’ CEO YD Kim. “Recognised as a leader in Korea’s 4th Industrial Revolution, IDIS will continue to strive to be the best global video surveillance manufacturer, deepening our impact in the industry through our advancements in the application of Artificial Intelligence to our technology solutions.”

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Chubb celebrates Business Superbrands status on company’s 200th Anniversary

Chubb Fire & Security has been recognised as “the UK’s leading fire and security protection brand” in the 2018 Business Superbrands Survey, which coincides with Chubb’s 200th Anniversary.

A long-standing Superbrand, Chubb was first listed in 2007. The UK’s Business Superbrands listing was launched in 1995 with the stories of thousands of brands, including their history, development and achievements. Since 2001, it has been tracking and celebrating the UK’s business-to-business brands.

The Centre for Brand Analysis (TCBA), the organisation behind the annual Superbrands study, goes through a rigorous and intense selection process that includes soliciting the opinion of more than 2,500 business professionals with purchasing or managerial responsibility, along with the input of an independent expert Superbrands Council.

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Over 1,500 brands from across 62 categories are judged based on three core factors: quality, reliability and distinction.

Stephen Cheliotis, chairman of the Superbrands Council and CEO of TCBA, said: “Chubb continues to be a leading brand in the fire and security industry for its exemplary work in the sector by making its technology and service solutions essential for its customers.”

Mark Pettit, UK strategy director for Chubb Fire & Security, responded: “Chubb’s ongoing recognition as a Business Superbrand reaffirms the impact we’ve made in the sector for over 200 years. We’re proud to once again receive this award.”

*To view the full 2018 Business Superbrands listing visit http://www.superbrands.uk.com/results

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Eaton Electrical Products becomes member of Euralarm

Euralarm has welcomed Eaton Electrical Products as its newest member. The company will join the Fire Section of Euralarm, which focuses on subjects including fire detection, notification and building evacuation in the event of a blaze.

Eaton Electrical Products will now benefit from Euralarm’s services in terms of representation in front of European institutions and standardisation organisations and the monitoring of relevant legislative and standardisation issues. The business will also have access to Euralarm’s extended network of national associations and major companies in the fire safety and security sector.

Eaton’s technologies help customers manage electrical, hydraulic and mechanical power more reliably, efficiently, safely and sustainably. Eaton Electrical Products’ solutions include fire alarm devices, fire detection systems, PA and voice alarm systems as well as security systems and intruder alarms.

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Insight in European markets

One of Euralarm’s objectives is to provide an open, transparent and equal platform for Members of all sizes, including by monitoring trends in European and global markets, informing members on developments and promoting action where appropriate.

Additionally, Euralarm uses professional advocacy – when appropriate – to achieve its goals, including building close relations and constructive dialogue with related industries, associations, standardisation, testing and certification bodies and political authorities (including relevant European Commission Directorates).

Companies joining Euralarm gain expertise into ‘political’ issues impacting the industry and its markets and have an opportunity to influence the industry by having a say directly into Brussels.

Euralarm represents the fire and security Industry, providing leadership and expertise for policy makers and standards bodies. Its members make society safer and secure through systems and services for fire detection, intrusion detection, access control, video monitoring and alarm transmission.

Founded in 1970, Euralarm represents over 5,000 companies within the fire safety and security industry valued at 67 billion Euros. Members are national associations and individual companies from across Europe.

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Ward Security adds poppy stickers to patrol vehicles in marking 100th Anniversary of First World War

A fleet of Ward Security vans are displaying poppy stickers in support of the Royal British Legion’s annual Remembrance Sunday Appeal and to show respect for the 100th Anniversary of the First World War. 

The national security provider is proudly displaying the poppy logos on its fleet of vehicles, while also making a financial donation to the Royal British Legion’s local Chatham branch.

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David Ward, CEO at Ward Security, said “The Royal British Legion does an incredible job of supporting Armed Forces personnel past and present and their families. Like many people, we had relatives who fought in the First and Second World Wars and we continue to have close connections to the military and those currently serving. Many of our employees are also former military personnel. We believe that it’s both right and important to continue to support the appeal and, by putting the poppy on our fleet of vehicles, we help to keep the campaign visible and in the public eye.”

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Ward Security was founded in 2000 by brothers David and Kevin Ward. Today, the business employs over 900 people and provides security solutions to companies nationwide. Originally based on the Medway Trading Estate, the company’s new headquarters was officially opened earlier this month in the Fitted Rigging House at the Historic Chatham Dockyard in Kent.

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STANLEY Security achieves accreditation to ISO 9001:2015 for Quality Management Systems

STANLEY Security has been accredited with ISO 9001:2015, the very latest version of the respected Quality Management Systems standard.

ISO 9001:2015 is awarded when specific criteria for a Quality Management System are met by a given organisation as a result of that business ensuring a structured approach with an increased importance afforded to risk management. The accreditation is based on a number of quality management principles such as a strong customer focus, the motivation of senior management, a defined process approach and demonstrably continual improvement.

For STANLEY Security’s end user customers, ISO 9001:2015 accreditation provides clear proof that its products and services work and meet legal and industry standards and that, if an issue should arise, a process is in place to rectify it and ensure that it doesn’t happen again. It’s also designed to make staff more efficient by standardising systems and procedures, while still allowing for flexibility such that STANLEY can work with customers in a way which suits them.

STANLEY Security has always been committed to delivering quality at all levels, from products through to services, and has been accredited to BS EN ISO 9001:2008 for many years. The move to the more stringent 2015 standard requires a greater focus on all internal and external factors that could impact quality, products and services.

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Ross Marotta, STANLEY Security’s compliance manager responsible for the transition to the new standard, explained: “The ISO 9001:2015 accreditation is proof that we can provide customers with consistent, reliable and fit for purpose solutions and services. It provides an assurance that we listen to our customers and respond proactively to their feedback. Customers can also be secure in the knowledge that any issues will be identified and resolved quickly.”

Marotta has reviewed all of STANLEY Security’s documents, processes, policies and procedures to ensure they correspond with actual activities and meet the 2015 standard. He has also implemented training sessions and presentations within management meetings to clearly explain individuals’ responsibilities and what they need to be aware of and monitor in their own teams.

STANLEY Security’s ISO 9001:2015 accreditation holds for a maximum time period of three years. In this three-year period, the company will be subject to mandatory audits to ensure compliance.

ISO 9001:2015 accreditation has been awarded through the National Security Inspectorate. Through the NSI, STANLEY Security is NACOSS Gold approved with respect to the design, installation and maintenance of electronic security systems and Fire Gold approved for the design, installation, commissioning and handover, verification and maintenance of fire detection and alarm systems.

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Tavcom Training expands distance learning and account management teams with duo of new appointments

Tavcom Training has announced the appointment of e-Learning developer Peter Panayi and account manager Effie-Mae Sims. Both will be based at the Tavcom Training Centre in Hampshire and focus on growing the success of the company’s rapidly expanding prospectus of classroom and distance learning training courses.

Tavcom Training boasts a wide range of award-winning security systems training courses and an extensive tutor-led distance learning portfolio that includes its popular CCTV System Design BTEC Level 5 Diploma and the Professional Practices of Security Network Design BTEC Level 5 Certificate. Earlier this year the company also launched its Tavcom Bite Size electrotechnical and electronic security systems courses.

Peter Panayi stated: “I’m looking forward to incorporating new technologies into Tavcom Training’s courses to make them even more interactive and engaging, while learning all there is to know about the security sector.”

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Peter Panayi and Effie-Mae Sims

Effie-Mae Sims will focus on supporting Tavcom Training’s clients to ensure they find the right courses to meet their professional development needs. “From the outset, I have been very impressed by the morals and beliefs of the company,” explained Effie-May. “My intention is to make a real impact within the company, helping its growth, customer relationships and everyday performance, as well as making a real difference to security professionals who choose us to help them meet their training needs.”

Paul Tennent, executive director at Tavcom Training, stated: “We’re dedicated to be using the very latest technologies and teaching methods to ensure that all of our courses, whether in the classroom or online, provide the knowledge and skills needed for professionals to perform in the ever-evolving security sector.

Tennent added: “To achieve this, we invest in the very best personnel to develop how training is delivered and ensure the right people are booked on the right courses. I’m delighted to welcome both Peter and Effie-May to the business.”

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Axis Group hosts Institute of Customer Service Breakfast Briefing for CEOs

Axis Group hosted an Institute of Customer Service Breakfast Briefing for CEOs during October’s National Customer Service Week, with the event specifically designed to bring UK business leaders together and engage them in the importance of customer service for their organisations.

CEOs attended from sectors ranging from housing and construction through to tourism and the utilities. Themes discussed included how to develop and implement a vision for the UK as a global service leader, how organisations can connect customer service and satisfaction measures to bottom line business performance, what skills and competencies are required in the Boardroom and accountability and reporting.

Challenges faced by the UK’s service industry, such as Brexit, cyber security, Artificial Intelligence, skills shortages and the growing powers of customer review-centric websites were discussed, alongside the growing importance of trust and reputation.

Axis Group joined as a member of The Institute of Customer Service last year and is currently working towards The Institute’s ServiceMark accreditation – the national standard for measuring an organisation’s service levels and commitment to continuous improvement.

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Jo Causon, CEO at The Institute of Customer Service, explained: “A huge Thank You to the Axis Group for hosting our latest CEO Breakfast Briefing event. The debate highlighted the importance of a focus on customer-centricity at Boardroom level and the improvement in business performance this brings. At a time of even greater uncertainty, a sustained approach towards delivering an exceptional customer experience has never been more important.”

Jonathan Levine, Axis Group’s CEO, responded: “The event provided some fascinating insight. We were shown the clear and measurable benefits of investing in customer service in terms of retaining business and customer recommendations, as well as the link between an engaged workforce and excellent customer service. Customer service and focusing on our employees being our greatest asset is key to our business strategy. We must always seek to mitigate the challenges that our industry faces.”

The Institute of Customer Service is the leading independent expert setting and upholding the necessary standards to enable its customers to improve their business performance through service. By supporting members in transforming customer service and professionalism within their organisations, the organisation’s aim is for customer experience to make a positive and sustained impact on individuals, organisations and, indeed, the economic well-being of the UK.

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