Axis Security, a leading deliverer of bespoke security services, has won a contract with commercial property consultant Lambert Smith Hampton (LSH) to provide a range of security services for eight of its properties in the North East of England.
The contract incorporates security guarding, concierge services, mobile patrols and key holding – including night and weekend cover.
Marcus Cain, regional facilities manager for the North at LSH, informed Risk UK that the company previously used a number of different security providers, with the new contract forming part of a rationalisation process.
“Axis Security boasts a strong presence in the North East region,” observed Cain. “The company’s clients include the UK’s leading property management consultancies, which gives us confidence that the business can deliver the range of services we require across our own diverse portfolio of properties.”
Cain added that Axis’ reputation as a good employer is also important. “We have peace of mind that Axis Security looks after its employees and that all officers are licensed with the Security Industry Authority.”
Many LSH properties are multi-tenanted and require flexible, responsive value-add services (for example, providing meter readings of vacant properties). Axis Security completes this particular task using Fast Field technology, giving LSH instant and reliable information to check against utility bills.
“On one occasion,” outlined Cain, “we briefed Axis in the morning regarding a new instruction in the North East region. The mobile patrol service was fully-mobilised that same day, including a meter readings collection for the Estate.”
Other technology employed in the contract includes TrackTik, which provides officer location tracking and enables officers to capture live footage of incidents. Cain believes this is a must-have compliance solution. “Lone worker welfare is an important Health and Safety issue, but the technology also means we can prove to relevant stakeholders that patrols have actually been completed.”
In conclusion, Cain stated: “Overall, Axis is a good fit for our business. They are genuinely responsive and understand that a one-size-fits-all approach doesn’t work.”