Telefonica UK, a leading digital and communications company, and ISS, the global facilities management service provider, are set to work with software firm Ideagen on improving governance, risk and compliance operations across the O2 estate.
Ideagen Enlighten, Ideagen’s cloud-based GRC application, is to be implemented and rolled out to bring several operational improvements to Telefonica UK’s Property department. The software will provide one source of truth for the management of controlled documentation, improve visibility of audit scheduling and automate action management and escalation. Enlighten will also enhance levels of reporting and increase accessibility for Telefonica’s mobile workforce.
Darren Bryanton, Telefonica’s national FM operations manager, said: “We regularly participate in audits to assist Telefonica UK in retaining an impressive portfolio of certifications and standards which are essential in demonstrating world class service to our customers. Enlighten will manage audits and document control for the department.”
Suzanne Burge, ISS’ quality and assurance manager, added: “After a thorough review of the market, we selected Enlighten due its scalability, accessibility and ease of use. We wanted a product that we could design ourselves to fit the needs of the business, not just now but also in the future.”
Tim Blackburne, ISS’ account director, explained: “Telefonica UK’s high standards of operational compliance and audit success rely on clear governance, audit readiness and document management. Ideagen Enlighten gives us this.”
Andrew Neish, Telefonica’s head of property, commented: “Both Ideagen and Telefonica UK share the same vision of how innovation can drive improvement in business. This opportunity to provide a game-changing and transformational system is one that we’re very excited about.”
Ideagen is a supplier of information management software with operations in the UK, the United States and the Middle East. The company specialises in eGRC (Enterprise Governance, Risk and Compliance) and healthcare solutions for organisations operating within highly regulated industries.