NICE Systems celebrates winning eight-figure incident management contract from New York City’s IT Department

NICE Systems has just won an eight-figure contract from New York City’s Department of Information Technology and Telecommunications (DoITT) in association with the city’s ongoing Emergency Communications Transformation Program (ECTP). The new contract expands on an existing, long-standing relationship between NICE Systems and the City of New York dating back to 2001.

Under the contract, NICE Systems will expand its support for the ECTP by equipping the city’s new 9-1-1 facility with its public safety call recording and incident management solutions.

The site – which is scheduled to open in June 2016 and be jointly operated by the New York City Police Department (NYPD) and the Fire Department of the City of New York (FDNY) – will augment and provide redundancy to current emergency 9-1-1 response services.

The City of New York

The City of New York

NICE Systems will also upgrade previously deployed solutions at nine other NYPD and FDNY locations to ensure complete interoperability across all sites. Investigators who need to produce audio evidence will be able to access recordings from any site and combine those recordings into seamless incident timelines.

“We’re delighted to continue to support New York City in its mission to transform emergency communications for millions of New Yorkers,” said Chris Wooten, executive vice-president at the NICE Security Group. “This new contract is notable not only for its scope and size, but also because it underscores our successful track record with the NYPD and FDNY. We’re honoured that New York City has once again chosen to entrust us with its emergency communications solution.”

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