Daily Archives: 07/08/2015

Glenn Fletcher appointed head of sales at specialist VMS developer Wavestore

Wavestore – the manufacturer of open platform Video Management Software (VMS) that’s able to unlock the full potential of integrated security solutions – has appointed Glenn Fletcher as the company’s new head of sales.

Fletcher has worked within the electronic security sector for twelve years, seven of them with Milestone Systems where he served as country manager for the UK and Ireland.

“I’m delighted to have the opportunity to provide leadership for Wavestore’s talented sales team,” enthused Fletcher. “I’m also looking forward to working closely with my colleagues to ensure that we provide consultants, installers, systems integrators and our distribution partners with the best possible pre- and post-sales support.”

Glenn Fletcher of Wavestore

Glenn Fletcher of Wavestore

Fletcher continued: “In a fragmented marketplace, Wavestore’s VMS really does stand out from the crowd both in terms of its feature set and a well-earned reputation for being easy to implement and use. The latest version of Wavestore’s software, V5.50, is truly impressive and needs to be ‘seen to be believed’. We’ll be focusing our sales activity to ensure that its capabilities are well understood among our current and future client partners.”

In addition to heading up Wavestore’s sales efforts, Fletcher will have particular responsibility for driving Wavestore’s ‘Better Together’ Partner Programme which offers support for the fast-growing worldwide network of installers and systems integrators choosing to recommend Wavestore for their end user customers.

The Wavestore Partner Programme is designed to offer real-world advantages to companies involved in the design, installation and commissioning of video surveillance solutions. Among the benefits on offer are project registration, system design and tender submission support, as well as access to training, demonstration licences and PR services.

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Advanced consolidates transport sector credentials by joining Rail Industry Fire Association

Global fire systems business Advanced has recently become a member of the Rail Industry Fire Association (RIFA), reinforcing the company’s credentials in the transport sector.

“We have a long track record in the railway and urban transport industry,” commented Advanced’s marketing and comunications manager Aston Bowles. “Our EN54 and UL864 fire alarm panels and systems are installed in some of the UK’s and the world’s leading facilities, including Waterloo and Kings Cross stations in London, the Crossrail development, many stations across the London Underground, the Istanbul Metro and the Tyne and Wear Metro.”

Bowles continued: “Joining the RIFA is a natural step for Advanced and helps us consolidate our position in an industry with extremely rigorous fire safety standards. It will also allow us to learn more about a fast-growing and rapidly evolving sector.”

Kings Cross Station in London

Kings Cross Station in London

Advanced is constantly developing new products to meet the needs of the transport and wider fire protection industry. The company’s recently-launched TouchControl touchscreen fire system repeater and remote control terminal is a 10” HD touchscreen with dynamic graphics and zone plans called Active Maps.

Active Maps allow any image from a technical drawing, zone plan, photograph or even a Google Maps image to be used to display fire information for the host organisation.

Multiple views allow end users to interrogate the status of zones in a site from different angles or scales, while Map App software makes it simple and easy to add map images and associate them with a given zone.

The RIFA is a global association established to share information, experience and Best Practice in the management of fire safety throughout the railway industry. Fire prevention within railways involves special consideration that requires understanding of the operational railway and its users. Whether it’s a heavy haul goods operation, high speed rail, metro or light rail, there are impacts from fire that have to be considered.

The RIFA is an independent and authoritative source of fire safety information for rail industry Best Practice.

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Olympic Games fencing supplier Zaun called in to protect London Underground construction project

London Underground has once again turned to high-security fencing systems supplier Zaun to protect one of its sites during important construction works.

Zaun has supplied MultiFence – a temporary, high-security fencing and gate system it developed specifically for the London 2012 Games – to help safeguard the £1 billion upgrade of Tottenham Court Road London Underground station.

MultiFence was used previously as hoardings to provide access while protecting construction works at nearby St Paul’s station, at Kings Cross station and also at the famous Bull Ring complex in central Birmingham.

Zaun became synonymous with temporary security fencing when it installed the 20 km boundary to the main Olympic Park, which included some intriguing 7.5 metre-high parapet fencing alongside the adjacent railway line, with a further 1.5 km of fencing providing a ‘ring-within-a-ring’ around the Olympic Stadium itself.

Crossrail and Transport for London are jointly redeveloping the existing 100 years-old tube station at Tottenham Court Road and building a new station, which is expected to be completed by 2016-2017.

The work is at the intersection of Oxford Street, Charing Cross Road and Tottenham Court Road. The existing London Underground station handles 150,000 passengers per day, a figure forecast to increase to 200,000 per day when Crossrail comes on stream.

Key journey times will be reduced from Tottenham Court Road station to other stations including Canary Wharf (from 21 minutes down to 12 minutes), Ealing Broadway (27 minutes to 12 minutes) and Heathrow (53 minutes to 28 minutes).

The new, four-storey station will feature a Ticket Hall at Dean Street, three new station entrances, step-free access, additional escalators to access Northern Line platforms, a public piazza, access to the Northern and Central Line platforms and a western station box.

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NICE Systems celebrates winning eight-figure incident management contract from New York City’s IT Department

NICE Systems has just won an eight-figure contract from New York City’s Department of Information Technology and Telecommunications (DoITT) in association with the city’s ongoing Emergency Communications Transformation Program (ECTP). The new contract expands on an existing, long-standing relationship between NICE Systems and the City of New York dating back to 2001.

Under the contract, NICE Systems will expand its support for the ECTP by equipping the city’s new 9-1-1 facility with its public safety call recording and incident management solutions.

The site – which is scheduled to open in June 2016 and be jointly operated by the New York City Police Department (NYPD) and the Fire Department of the City of New York (FDNY) – will augment and provide redundancy to current emergency 9-1-1 response services.

The City of New York

The City of New York

NICE Systems will also upgrade previously deployed solutions at nine other NYPD and FDNY locations to ensure complete interoperability across all sites. Investigators who need to produce audio evidence will be able to access recordings from any site and combine those recordings into seamless incident timelines.

“We’re delighted to continue to support New York City in its mission to transform emergency communications for millions of New Yorkers,” said Chris Wooten, executive vice-president at the NICE Security Group. “This new contract is notable not only for its scope and size, but also because it underscores our successful track record with the NYPD and FDNY. We’re honoured that New York City has once again chosen to entrust us with its emergency communications solution.”

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LOCKEN works across UK and Europe to secure large-scale exhibition venues for end users

LOCKEN – the developer of cable-free access control whose solution concentrates on power, intelligence and communication in one smart key – is presently working with a number of UK and European convention centres to secure their large exhibition venues.

Exhibition and conference centres employ hundreds of staff and see thousands of visitors pass through their doors each day that an event is running. On that basis, it’s vital that their infrastructure, assets, staff, service providers and customers operate in a safe and secure environment, all backed-up by a robust access control solution.

With clients including The NEC in Birmingham, The Convention Centre, Dublin and Marseille’s Chanot Exhibition and Convention Centre, LOCKEN provides a secure and traceable access control management solution based on CyberLock technology.

“The LOCKEN system enables us to provide bespoke access for our clients as and when it’s required,” asserted Philip Hartigan, head of security at The Convention Centre in Dublin. “It allows us to monitor and restrict access to specific areas, meaning that we’ve been able to re-allocate security officers who were previously responsible for opening restricted access areas, signing out keys and monitoring key registers.”

Nick Dooley, managing director of LOCKEN UK, added: “Ensuring the safety of people and the security of goods while providing maximum productivity is our priority. Monitoring and controlling restricted access is paramount, with data capture and analysis providing vital information in the event of a security breach.”

Dooley continued: “We’ve secured over one million access points worldwide and take great pride in offering a robust and reliable access control solution to an industry that’s vulnerable to risks such as terrorism, vandalism and theft which are associated with larger public venue.”

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Cheshire Fire and Rescue Service keeps public informed thanks to CrowdControlHQ’s social media platform

Cheshire Fire and Rescue Service is using a social media risk management and compliance platform from CrowdControlHQ to monitor and govern its corporate social media accounts including Twitter and Facebook. More than 30 users across the Cheshire Fire and Rescue Service access corporate social media accounts via the platform’s central dashboard.

There has been an increase in engagement witnessed across all accounts in the last two years which has seen the number of Twitter followers double to over 17,000.

Cheshire Fire and Rescue Service uses social media for two-way communication with residents and county stakeholders, including other Fire and Rescue Services and local Government officials businesses as well as schools in the area.

CrowdControlHQ was selected for the central management of the Fire and Rescue Service’s social media activity following research and a presentation from the company.

Caroline Jones, digital and media services manager at Cheshire Fire and Rescue, explained: “We chose CrowdControlHQ for the level of control and analytics that the company’s solution provides. We wanted a platform where we could allow multiple people to post to corporate accounts. CrowdControlHQ does that safely and securely and it gives a history of all activity, for example who has posted to what and where. Information like that is important for audit purposes.”

Management from a single point

Using CrowdControlHQ makes it possible to manage corporate social media accounts from a single point. Cheshire Fire and Rescue Service chose to have just one account for each social media channel rather than each fire station or areas of the service posting to individual accounts. This means it’s easier for the public and other stakeholders to receive updates by finding, following and commenting on corporate accounts rather than multiple social media accounts for different fire stations across the region.

Jones continued: “Social media is a great way to communicate with the public. Where there are incidents throughout the day it’s really easy, thanks to the central control in CrowdControlHQ, to publish a Tweet or post a message on Facebook and to then plan Tweets for the weekend. Recently, in just 28 days we had 437,000 impressions and posted 168 Tweets. The management team takes social media very seriously and fully supports it as a communications channel.”

Cheshire Fire and Rescue Service also promotes other Fire and Rescue Services’ campaigns and champions national safety initiatives such as the annual road safety campaign using Twitter and Facebook, with links to a web page. CrowdControlHQ is used to plan Tweets and posts in advance and then measure the success of campaigns using the analytics generated.

James Leavesley, CEO at CrowdControlHQ, commented: “We have seen a variety of social media strategies emerging across Emergency Services providers tasked to drive communications objectives. For some, the emphasis is on single channel or multi-responders while others may adopt a multi-channel or in some cases a partnership-style approach.  However, what consistently underpins all the strategies we see is the need for more brand representatives to become involved in delivering messages to the public, raising the reputation risks associated with delivering complex public engagement. Using a risk and compliance platform gives organisations the confidence that they can manage and respond to social media communications effectively, consistently and in a timely manner.”

About Cheshire Fire and Rescue Service

The Cheshire Fire and Rescue Service is led by the Chief Fire Officer and the Service Management Team.  It has 25 fire stations, four community safety centres, three community fire protection offices and a headquarters based in Winsford.

The Fire and Rescue Service responds to emergency incidents – known as Emergency Response (ER)  – across the four unitary council areas of Halton, Warrington, Cheshire East and Cheshire West and Chester.

*For more information visit: www.cheshirefire.gov.uk

About CrowdControlHQ

CrowdControlHQ is one of the UK’s leading social media risk management and compliance platforms built for enterprise. It’s web-based software used by public and commercial organisations to support employees wishing to optimise their social media engagement delivery.

CrowdControlHQ provides tiered access and specialist control features to help manage the reputation risk associated with the delivery of social media in complex, multi-user, multi-campaign and generally busy customer service environments.

It’s a venture capital-backed British business servicing over 125 clients with over 10,000 users. Clients include Experian, Serco, Welsh Water, the Greater Manchester Police and Arriva.

*Additional information is available at: www.crowdcontrolhq.com

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March Networks adds redesigned interface to GURU smart phone app for system integrators

Intelligent IP video solutions developer March Networks has introduced a new version of its GURU smart phone app. GURU 2.0 features a completely redesigned, workflow-based interface to help systems integrators and technicians find the information they need faster than ever. The app also includes new support capabilities, among them software video tutorials and a smart symptom filtering feature that speeds recorder troubleshooting.

March Networks created GURU to help technicians save time and money in the field. The app, which is available as a free download from the App Store and Google Play, automates typically time-consuming tasks such as checking product warranty statuses and completing online return forms. It also provides innovative utilities to help system integrators work more efficiently and resolve system issues onsite.

“Our service teams love using GURU,” said Edward Ferranti, service manager at Portland Safe, a March Networks certified provider. “It simplifies troubleshooting and puts product information at our fingertips. Plus it’s free and works on the phones we already have. GURU is a great example of how March Networks listens to its integrators and is committed to helping us grow our business.”

March Networks' GURU smart phone app in action on the iPhone

March Networks’ GURU smart phone app in action on the iPhone

Technicians can use GURU to wirelessly connect to any 8000 Series or RideSafe GT Series hybrid NVR to adjust IP addresses, Domain Name System (DNS) and other system settings. They can also use the app to scan the unique QR code on any current generation March Networks recorder to instantly pull up serial numbers and other product information.

Additional features now available with GURU 2.0 include:

  • March Networks Command video management software troubleshooting
  • March Networks RideSafe GT Series Hybrid Transit NVR troubleshooting
  • 8000 Series Hybrid NVR smart symptom filtering
  • RideSafe GT Series wireless provisioning
  • New training tutorials for March Networks’ Searchlight software, IP cameras, Command software and RideSafe GT Series recorders

“With GURU, technicians no longer have to spend time booting up their laptop or calling for technical support,” explained Ru Wadasinghe, vice-president of professional services at March Networks. “The app is a great way for our certified solution providers to access the technical tools and information they need on the go. We’re constantly working to add new capabilities that make it even more useful and convenient.”

*To learn more about the GURU smart phone application visit: www.marchnetworks.com/guru

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Dycon Power Solutions attains ISO 9001:2008 Quality Management Systems recognition from British Standards Institution

Dycon Power Solutions and its Mountain Ash facility at the Cwm Cynon Business Park in Wales has been assessed by the British Standards Institution (BSI) and granted a Certificate of Registration under ISO 9001:2008.

Following an extensive examination of the company’s operations and its Quality Management Systems conducted by BS Inspectors, Dycon Power Solutions has now received ISO 9001:2008 Certificate of Registration No FM635032 for the ‘Design, sale and manufacturer of electronic power supply solutions and ancillary equipment’.

Tony Allen, managing director at Dycon Power Solutions, commented: “We’re proud that Dycon Power Solutions has achieved this important Quality Management System recognition in such a short space of time following the company’s formation and the opening of our new factory. Our aim has always been to develop and build the most reliable power supply products in the market and this latest development is an important step in that process. I warmly congratulate the whole team on this outstanding achievement.”

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