Daily Archives: 14/02/2015

Free online access to the Security Journal during March for readers of Risk UK

From 1-31 March 2015, publisher Palgrave Macmillan is offering free online access to all of its journals, including Security Journal

Edited by Professor Martin Gill FSyI (director of Perpetuity Research) and Bonnie Fisher and affiliated with ASIS International, Security Journal is – like Risk UK, in fact – a dynamic publication specifically designed to keep its readers informed about the latest developments and techniques in security management.

Professor Martin Gill

Professor Martin Gill

If the readers of Risk UK have not yet had a chance to sample the journal then we hope you will take advantage of this excellent opportunity in March.

We also encourage you to spread the word among your colleagues across the security world.

*Learn more about the Access All Areas promotion

*Explore all Palgrave’s journals in the sphere of Crime and Security

 

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Chubb Fire & Security unveils plans to develop new high performance Blackburn office site

Chubb Fire & Security is investing in a significant redevelopment programme designed to transform its Blackburn office campus into an advanced, integrated and sustainable space not only for Chubb but also the UK affiliates of Otis and Carrier.

The project – which involves the demolition of three existing Chubb buildings on the Shadsworth Business Park and the temporary relocation of employees while work is undertaken – will result in a modern, high-performance building for 500 employees operational across business support functions from all three brands.

It will also be the new home for Chubb Community Care and Chubb Systems, including its R&D and engineering teams.

Upon completion in 2016, the new building will serve as a showcase for the capabilities of all three brands.

“The new office building will be equipped with advanced solutions from Chubb Fire & Security, Otis and Carrier,” said Alastair Reynolds, managing director of Chubb Fire & Security.

“Together, as UTC Building & Industrial Systems, we’re the world leader in building solutions. This location will embody that distinction. It will be an environmentally responsible, smart and energy-efficient workplace.”

Left to Right: Graeme Heanan, Cllr Kate Hollern, Craig Forbes, Alastair Reynolds and Cllr Maureen Bateson

Left to Right: Graeme Heanan, Cllr Kate Hollern, Craig Forbes, Alastair Reynolds and Cllr Maureen Bateson

Graeme Heanan, managing director for systems at Chubb Fire & Security, will lead the development of the new facilities. Heanan told Risk UK the shared workspace is designed to result in synergies and enhanced integration among the brands.

“We’re combining our skills in designing fire and security systems, access control, building automation, heating, ventilating, air conditioning and lifts with the building design expertise from our architecture and construction partners to provide a work environment that supports our employees’ well-being and productivity,” explained Heanan. “Ultimately, this will enable us to better serve our customers.”

Kate Hollern, leader of Blackburn and Darwen District Council, enthused: “It’s a major investment by a global business and means a long-term commitment to the Borough with all that entails, including new jobs for residents. It also shows the confidence that industry-leading brands such as Chubb have in deciding to make our Borough their home.”

Hollern added: “We’ve worked closely with Chubb to secure this deal which underscores the Council’s commitment to collaborating with members of the business community in order to deliver wider prosperity both now and in the future.”

Craig Forbes, finance director at Chubb Fire & Security, stated: “After two years of planning, we’re delighted to confirm our commitment to the redevelopment of the Chubb campus in Blackburn. Our new, high-performance building will benefit not only our employees but, with the integration of some of our back office operations across Chubb, Otis and Carrier it will also help to build a foundation that actively supports the continued growth of UTC Building & Industrial Systems in the UK.”

Construction work on the new facilities is expected to begin later this year.

*Chubb (a leading provider of security and life safety solutions), Otis (the world’s largest maintainer of people-moving products) and Carrier, a world leader in high-technology heating, air conditioning and refrigeration solutions are all part of UTC Building & Industrial Systems, a unit of United Technologies Corp (NYSE:UTX)

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Remote Video Response co-locates with Custodian to deliver complete CCTV monitoring solution

Remote Video Response (RVR), one of the UK’s leading CCTV monitoring operations, has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers. 

Remote Video Response and Custodian are trading names of Security Monitoring Centres Ltd in the UK and parts of UTC Building and Industrial Systems, a unit of United Technologies Corp (NYSE: UTX).

RVR also recently achieved a significant milestone, recording its one millionth operator-managed alarm since the business’ launch 15 years ago. That figure does not include the millions of automatically handled alarms that are generated and managed each year.

“There is clear logic in having the CCTV monitoring business RVR and the intruder alarm monitoring business Custodian under the same roof,” explained Colin Walters, general manager at RVR. “The commonality of our installer and end user customers and the ability to share resources – including people, technology and monitoring platforms – improves our ability to effectively serve our key segments. In particular, the co-location enables us to leverage the capabilities of dedicated administration and sales teams and deliver the highest levels of customer service.”

Technological advances enabled the co-location by freeing up space within the Nottingham Monitoring Centre to allow the integration of the CCTV and intruder alarm operations to become possible.

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

Remote Video Response has successfully completed its move to Nottingham in order to co-locate with Custodian Monitoring Services, in turn offering enhanced services for customers

The move also will allow installers to access and manage their portfolio from any PC, tablet or smart phone, live, any time of the day or night. They can update information remotely, leading to further enhancements in false alarm management.

One of the key benefits, for example, is the opportunity to manage key holder information through an online portal.

Previously, RVR used its own platform. Now, both intruder and CCTV alarms can be managed on the same platform with a common reporting style and log that enables installers to have complete visibility across their entire client base. It also has the ability to apportion separate alarm signals from a specific site to a single operator.

Fully-integrated software solutions for customers

“Our customers will see many other benefits,” added Walters. “We’ll be working more closely with another related business, Mentor Business Systems, to provide a fully-integrated software solution that enables key holder changes to migrate seamlessly to their CASH system and out-of-hours calls from their Custodian answering service to go direct to their engineers’ PDAs. In effect, this affords them the ability to better manage all aspects of their business.”

New staff have been recruited at the Nottingham location while RVR maintains its status as an official National Open College Network (NOCN)-accredited training school.

“We will also be looking to expand still further, which is why the additional space will be important,” asserted Walters.

RVR protects businesses across the UK by monitoring images from CCTV cameras, responding to alarm activations and liaising with the police or private response services to provide security 24/7.

*For more information visit: www.remotevideoresponse.co.uk

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Door entry systems simplified and enhanced thanks to UIM-138 from Videx

Videx has introduced the UIM-138, an LCD display and voice unit that can be used within the door entry systems of both residential and commercial properties in order to strengthen access control-based security regimes.

The UIM-138 has been developed to not only enhance business and residential access control systems but also to meet the legal requirements of the Equality Act 2010, whereby entrance door accessibility needs to be granted to all visitors including those with disabilities.

The display and voice annunciation features have traditionally been a feature of digital door panels which are primarily used on large-scale developments. The UIM-138 brings this capability to smaller systems which can be used within traditional door entry panels on smaller properties.

Neil Thomas, national sales manager at Videx, commented: “The UIM-138 carries a number of features that both simplify and strengthen the door entry security of a building. For example, a visitor may not always understand how to use a door entry system. The UIM-138 adds call progressing information to the door panel which will take the individual through the process of calling an apartment using displayed and spoken messages on a step-by-step basis.”

The new Videx access control solution

The new Videx access control solution

The UIM-138 can be added to any vandal-resistant or VR4K door panel for the VX2200 system. The two-line, 16-character blue backlit LCD is protected behind a 6 mm Lexan window.

The unit is fully programmable using the built-in USB port and custom PC software allowing user names, apartment numbers and additional displayed messages to be programmed into non-volatile memory.

Thomas added: “The UIM-138 provides a number of key benefits to door entry systems. It adds to the user friendliness of the door panel ensuring the panel is easy to use and understand while also offering additional information to visitors. When used with the two scroll buttons and a call button it creates a simple but highly functional door panel which can call up to 180 apartments or businesses simply by scrolling to the name and pressing call.”

In conclusion, Thomas stated: “The additional IO facility can be used for a number of functions. One such function could be to show custom messages on the display. These messages, for instance, could be triggered from an apartment to assist a tenant who has difficulties communicating using the telephone handset.”

*For more information on the new UIM-138 unit from Videx and the door entry systems with which it’s compatible visit: bit.ly/1zFvv5a

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Hikvision’s 2014 financial results detail impressive 60% revenue growth

Hikvision, the video surveillance products and solutions specialist, has announced revenues of US$2.82 billion for the financial year 2014. This corresponds to a 60.37% growth rate year on year and a compound annual growth rate across the last decade of 53%.

“Hikvision’s continued growth is attributable to our product innovation capability and complete product and integrated vertical solution offerings, as well as the expanding global service network,” explained Cynthia He, vice-president at the Hangzhou-based company. “Keeping in touch with market trends, Hikvision has made stupendous achievements in both domestic and overseas markets in the last year.”

Hikvision's headquarters in Hangzhou, China

Hikvision’s headquarters in Hangzhou, China

He added: “In 2014, Hikvision invested 8% of its annual revenue into R&D. Looking to the future, we will continue to devote our R&D efforts into delivering innovative products and vertical solutions that fulfil the ever-changing needs of the security industry in the firm belief that we’re ideally placed to provide a complete video surveillance solution to the global market.”

Hikvision is one of the world’s largest suppliers of video surveillance products and solutions. The company specialises in designing and manufacturing a full line-up of CCTV and video surveillance products. That product line ranges from cameras and DVRs to video management software.

*For more information visit Hikvision’s website at: www.hikvision.com

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Navtech Radar launches warranty-based Navcover+ customer service initiative

Navtech Radar has announced the launch of a brand new customer service initiative named NavCover+ as part of the company’s drive towards offering a superior warranty service for all customers. With the new initiative, Navtech Radar aims to provide end users with the option of a prolonged service agreement featuring differing levels of support and response times.

Greg Thomlinson, customer service manager at the security and safety solutions developer, told Risk UK: “We’re delighted to announce the NavCover+ customer support scheme. It’s a central part of Navtech Radar’s longer term plans for the enhancement of customer service across all of our sophisticated technology solutions. We’re confident that the NavCover+ initiative will provide our customers and partners with a market-leading product support service.”

Thomlinson added: “The new structure of our customer service initiative will enable us to prepare for the needs of our clients in advance of any potential issues occurring. In turn, that will allow us to streamline operations, reduce repair times and improve service levels across all product solutions.”

Navtech Radar has announced the launch of a brand new customer service initiative named NavCover+

Navtech Radar has announced the launch of a brand new customer service initiative named NavCover+

NavCover+ covers a total of eight different services according to the customer’s chosen warranty level: hardware repair, contract term, repair turnaround, remote fault diagnosis, Witness software upgrades and remote Witness software support, free shipping and third year servicing as well as hot standby for repair and servicing.

Each of the eight service types are specifically designed with product lifetime extension offering specialist expertise at the forefront of Navtech’s customer service priorities. Through their implementation, Navtech is able to perform scheduled restoration and maintenance on any of its solutions within any geographic region and according to the service level agreed.

NavCover+ is available with four different support plan options. These include the standard warranty as well as Bronze, Silver and Gold service agreements.

The standard warranty covers three out of the eight available service options. With a one-year contract term, hardware repair and a 20-working day turnaround time, this warranty level  is recommended for Navtech’s accredited partners needing no form of support in the first year after product installation.

Greg Thomlinson: customer service manager at Navtech Radar

Greg Thomlinson: customer service manager at Navtech Radar

 

The Bronze agreement provides additional Witness software updates, support and fault diagnosis on fair use terms, a longer contract term lasting between two-to-six years and a faster repair turnaround time at 15 working days.

The Silver agreement offers further improved support including free shipping, a three or six-year contract (including free third year servicing) and a further improved repair turnaround time of ten working days.

The Gold support plan realises the premium customer support package with unlimited Witness software support and fault diagnosis as well as an ‘advance replacement’ to replace a failed unit during the repair.

*For more information on the NavCover+ options send an e-mail with your details to: support@navtechradar.com

About Navtech Radar

Navtech Radar designs and manufactures high resolution, cost-effective security and safety systems combining the company’s exclusive advanced millimetre wave radar technology with its Witness analytical software.

Navtech offers an impressive application portfolio which includes wide-area security surveillance, traffic management and automatic incident detection as well as industrial automation.

Over the years, the business has gained a well-deserved reputation for high-level technology, service excellence and innovation, duly winning the Queens Award for Innovation in 2010.

Three years later, the company’s AdvanceGuard AGS1600 EXTREME was awarded the Independent Detektor International Award as a Highly Commended Product in the Alarm and Control category.

Additional detail can be found online at: www.navtechradar.com

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“‘Clean’ Microsoft Office documents deliver cyber threat” warns Bitdefender

Bitdefender, the anti-virus solutions specialist, is warning Microsoft Office users about the emergence of a new spam campaign that’s looking to trick anti-spam filters in order to allow spam to pass freely into mailboxes. The campaign’s success is elevated due to the attachment of what appears to be a ‘clean’ Microsoft document alongside the spam e-mails.

“For a few days, cyber criminals have been sending targeted e-mails to management departments,” explained Catalin Cosoi, chief security strategist at Bitdefender. “The e-mails look like a tax return, a remittance or some kind of bill from a bank and carry a Microsoft Word or Excel attachment. If you’ve recently received an odd tax return or a similar request via e-mail then you may not want to open the file.”

The e-mail isn’t stopped by anti-spam filters because the file itself is clean. The trap lies in the use of macros within the document. Those lines of code, adopted in Microsoft Office, are generally used to create formulas or a repetitive task, but they can also interact with the whole Windows environment and have an impact on an entire system.

A new cyber campaign is designed to trick anti-spam filters such that they allow spam communications to access mailboxes

A new cyber campaign is designed to trick anti-spam filters such that they allow spam communications to access mailboxes

The code in these ‘clean’ documents is a command for the victim’s computer to download a piece of malware from a remote server that will execute automatically, with the macro code disguised to bypass traditional anti-viruses.

Cosoi continued: “The malware on the remote server is either a ransomware or an industrial espionage tool. Both are as dangerous as they look. The effect of the ransomware is immediate as it can encrypt a company’s important files and ask for a ransom. The espionage tool can be even more vicious depending on what kind of files it’s able to access.”

In order to prevent the threat, a company’s network needs security from end to end. There cannot be any reliance on a single defence.

Bitdefender recommends using an anti-virus solution that proactively protects against threats in order to block the danger before it even has the opportunity to send a command – in this case, to prevent the macro from downloading the malware.

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