ADT awarded five-year security and safety contract extension by retailer Iceland

ADT has been awarded a five-year extension to its existing contract with UK food retailer Iceland. The companies have been working together since 2009 to upgrade security systems and improve safety for Iceland’s customers and staff, as well as better protect all merchandise.

Following on from successful audit results, ADT’s remit has now been extended such that the Tyco business will now provide intruder alarms, CCTV maintenance, fire and freezer monitoring solutions for all existing and new Iceland stores.

Iceland is one of the fastest-growing and most innovative food retailers in the UK with over 850 stores nationwide. In 2009, the Iceland estates team began a major project to overhaul the safety and security of its stores and, as such, appointed ADT to complete an in-depth review of the retailer’s risks and requirements.

In the five years that followed, the teams from Iceland and ADT worked together to deliver a comprehensive upgrade of the existing intruder alarm and signalling path systems. In addition, significant improvements were made in the monitoring of security alarms (including freezer alarms should a unit fail) to ensure Iceland’s assets were also better protected.

Tyco business ADT has been awarded a five-year extension to its existing contract with major UK food retailer Iceland

Tyco business ADT has been awarded a five-year extension to its existing contract with major UK food retailer Iceland

A collaborative approach was crucial with such a vast upgrade and, together, the teams from Iceland and ADT achieved a cost-effective upgrade with minimal disruption to Iceland’s staff (who needed to continue to use the systems while work continued).

In addition, as a result of the installation of Galaxy alarm systems throughout the estate – which are PD6662 compliant and recognised by UK police services – ADT was able to increase the number of Iceland stores benefiting from police response from 200 to over 800 outlets.

Improvements to safety and security

“ADT presented us with the best commercial and economic solution that could improve the safety and security of our stores,” explained Duncan Miles, head of security at Iceland. “The upgrade of our alarm panels and dual path monitoring systems – IP and GPRS – has resulted in increased protection for our stores and ensured a more robust signalling platform.”

Miles added: “The majority of false alarms and faults can be dealt with remotely, in turn negating the impact on our store teams and operation. The fact that we’ve extended our contract with ADT for a further five years is a testament to the positive results of the original work.”

As stated, ADT’s remit includes intruder, fire and freezer alarm monitoring systems as well as the maintenance of Iceland’s CCTV systems. In addition, the solution also adds value by connecting to the company’s BMS to assist with energy management and the reduction of costs.

“Ultimately,” concluded Miles, “our long-term partnership with ADT and the collaborative working methods adopted means that we are pro-actively protecting our customers, staff and assets.”

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