Daily Archives: 18/11/2014

BSI publishes BS ISO 37500: Guidance on Outsourcing

BSI – the business standards company – has published BS ISO 37500: Guidance on Outsourcing, the first overarching ISO standard to set out the generic principles and procedures of outsourcing and assist businesses in accessing a common vocabulary on which to base their communications.

The value of outsourcing has already been noted by those organisations who want to increase efficiencies and reduce costs by contracting work to external third parties. This practice – which encourages mutually beneficial collaborative working relationships – has grown over the past 20 years and is estimated to generate revenues in the region of trillions of US dollars per annum.

Nevertheless, there are challenges and hazards to be encountered. Not all outsourcing deals are a success. Some can fail dramatically – and publicly – while others simply fail to perform well.

BSI ISO 37500 can help organisations boost their business efficiency, gain better value and help avoid costly mishaps. It can assist and support customers, service providers and third party advisors (such as lawyers and consultants) involved in outsourcing.

In particular, it will help organisations to identify the business case for outsourcing, select the most appropriate customer or provider partner, transition to the new operating model and deliver value through the relationship.

BS ISO 37500 can assist and support customers, service providers and third party advisors (such as lawyers and consultants) involved in outsourcing

BS ISO 37500 can assist and support customers, service providers and third party advisors (such as lawyers and consultants) involved in outsourcing

BSI ISO 37500 is relevant to all markets including manufacturing, retail, financial services, the public sector and facilities management.

Dan Palmer, head of market development for manufacturing and services at BSI, explained: “Outsourcing can apply to any business in any industry and in any location. By providing common practices, concepts and procedures that can be used to manage the outsourcing life cycle, BS ISO 37500 will improve the understanding of everyone involved in the process and lead to greater success.”

Benefits of BS ISO 37500

• Improved operability by harmonising communications between organisations engaged in – or in the process of engaging in – outsourcing in national and international markets
• Includes the terminology, concepts and procedures to improve the understanding of all parties involved in outsourcing
• Uses a common vocabulary for outsourcing communications, avoiding misunderstandings and incorrect and/or unrealistic expectations and reducing transaction costs
• Boosts business efficiency which will benefit everyone involved in the process

The international standard was developed by experts from countries including Canada, Germany, India, Malaysia, Netherlands and the UK. Additional UK input came from organisations including AEGON, BP, CapitalOne, DWF, Gartners, IBM, the National Outsourcing Association and PwC.

Adrian Quayle, chairman of the ISO Committee which developed the standard, added: “The benefits of using a standard such as BS ISO 37500 are clear. It provides the cornerstones of what businesses need to get right when they’re outsourcing. The application of this guidance provides all parties involved in outsourcing activities across the life-cycle with the assurance that business objectives can be achieved by using common governance and processes.”

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“Businesses facing high costs of supply chain disruption” states BCI’s research

Business Continuity Institute (BCI) research has exposed the high costs that businesses are facing as a result of supply chain disruptions in this increasingly interconnected world. Nearly a quarter of businesses surveyed have suffered from disruptions within the past year that cost in excess of €1 million, with 40% of them not having sufficient insurance to cover those losses. 20% were only insured against half of these losses.

Organisations simply cannot bury their heads in the sand and pretend an incident will never happen to them. The BCI survey shows that 76% of respondents had experienced at least one supply chain disruption during the previous twelve months, yet a quarter of respondents (28%) still had no business continuity arrangements in place to deal with such an event.

Supported by global insurer Zurich Insurance Group, the BCI report concludes that supply chain disruptions are costly and may cause significant damage to an organisation’s reputation.

While the survey results indicate a growing awareness of business continuity and its role in ensuring supply chain resilience, many organisations have yet to improve on their reporting and business continuity arrangements. Budgets for business continuity and ensuring supply chain resilience are often slashed in favour of other priorities, but this latest study demonstrates why such a move is often found to be an unwise course of action.

With the growing cost of disruption worldwide and the potential reputational damage caused as a result of failing to have appropriate transparency in the supply chain, investments in this area are essential and can make the difference when disaster strikes.

Business Continuity Institute research has exposed the high costs that businesses are facing as a result of supply chain disruptions in this increasingly interconnected world

Business Continuity Institute research has exposed the high costs that businesses are facing as a result of supply chain disruptions in this increasingly interconnected world

Further findings from the research are as follows:
• 78.6% of respondents don’t have full visibility of their supply chains
• Only 26.5% of organisations co-ordinate and report supply chain disruption on an enterprise-wide basis
• 44.4% of disruptions originate below the Tier 1 supplier
• 13% of organisations don’t analyse their supply chains to identify the source of the disruption
• The primary sources of disruption to supply chains in the last 12 months were unplanned IT and telecommunications outages (52.9%), adverse weather conditions (51.6%) and outsourced service failure (35.8%)
• Loss of productivity (58.5%) remains the top consequence of supply chain disruptions for the sixth year running
• Increased cost of working (47.5%) and loss of revenue (44.7%) are also more commonly reported this year and round out the Top Three
• Respondents reporting low top management commitment to this issue have risen from 21.1% to 28.6%. This is a worrying finding as low commitment is likely to coincide with limited investment in what is a key performance area
• The percentage of firms having business continuity arrangements in place against supply chain disruption has risen from 57.7% to 72.0%. However, segmenting the data reveals that small and medium-sized enterprises (SMEs) are less likely to have such arrangements in place than large businesses (with scores of 63.9% and 76.2% respectively)

Commitment to business continuity

Lyndon Bird FBCI, technical director at the BCI, commented: “Should we be alarmed by some of the figures revealed in this survey? Perhaps so. Should we be surprised by them? Probably not. As long as organisations are failing to put business continuity mechanisms in place, and as long as top management is failing to give this issue the level of commitment it requires, supply chain disruptions will continue to occur and they will continue to cost organisations dearly. In our globally connected world, these supply chains are becoming ever more complex and more action is needed to make sure that an incident in one organisation doesn’t become a crisis for another.”

Nick Wildgoose, global supply chain product leader at Zurich Insurance Group, commented: “Top level management support is fundamental to driving improvements in supply chain resilience. I’ve witnessed the significant disruption cost reductions can have in this area. This should be regarded as a business change programme in the context of driving value through supplier relationship management and becoming the customer of choice for your strategic suppliers to improve your business performance.”

Now in its sixth year, the BCI’s annual Supply Chain Resilience Survey has established itself as an important vehicle for highlighting and informing organisations of the importance of supply chain resilience and the key role it plays in achieving overall organisational resilience in today’s volatile global economic climate.

The outcomes of previous surveys have provided organisations with critical insights and valuable information to support the development of appropriate strategic responses and approaches to mitigate the impact and consequences of disruptions within their supply chains.

In terms of this year’s online survey, 525 respondents emanated from 71 countries working in 14 SIC industry sectors. The majority of respondents were from outside the UK.

A major survey from State of Flux – entitled: ‘2014 Global Supplier Relationship Management Research Report’ – was published on 6 November and reinforces the importance of this area as part of overall business performance.

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Andrew Pigram joins AMG Systems as sales and marketing director

Andrew Pigram has joined AMG Systems – the British manufacturer of CCTV transmission solutions and sophisticated 5 Megapixel cameras – in the role of sales and marketing director. In addition, and as part of the company’s drive into new industry sectors, Sara Bullock now takes up the newly-created position of business development director.

Speaking about this major news, AMG Systems’ founder and managing director Alan Hayes commented: “AMG’s technology is extremely innovative. We have unique expert know-how within the company and a strong track record across both the security and transport sectors. Our focus on R&D means that we’re now set on a path that will allow us to address new industry sectors and markets. As a result, we expect significant growth over the next few years and this also means that we have a focused drive on new business development. On that basis, Sara Bullock will take up the new role of business development director.”

Speaking about Pigram joining the company, Hayes continued: “I’m delighted that Andrew Pigram has accepted the position of sales and marketing director. Ethernet and IP are becoming the technology of choice in terms of systems. AMG has been leading this trend, in turn becoming a UK Centre of Excellence in this area. We’re designing and manufacturing high functionality managed switches specifically for the security industry. AMG can make sure these solutions are totally fit for purpose and include all the added features necessary for this market. Andrew’s depth of knowledge will drive forward this sophisticated UK-based expertise such that it reaches growing global markets.”

Andrew Pigram: sales and marketing director at AMG Systems

Andrew Pigram: sales and marketing director at AMG Systems

Shaping the future

On his new appointment, Andrew Pigram said: “I’ve known and worked with AMG Systems’ solutions for many years. With the new initiatives the company is currently in the process of setting on track, the challenge of helping to shape the future of the business is irresistible.”

In addition, Pigram explained: “Over the next few years, AMG will move into new sectors and, with a new development programme currently under implementation, I expect that the organisation will see significant growth. I’m absolutely delighted to be given the opportunity to help shape the future of AMG.”

Pigram joins AMG after having worked for a decade at Norbain, one of the largest security and surveillance solutions distributors in the UK. He boasts more than 20 years’ experience in leading marketing and business development teams having worked across international B2B companies. Pigram also brings in-depth knowledge and understanding of the retail, industrial and commercial markets within the EMEA region.

Commercially driven with a flair for identifying business opportunities and developing the required strategies and roadmaps necessary to drive through implementation plans, Pigram holds a BEng (Hons) in Computer and Control Systems Engineering.

Sara Bullock: new role as business development director

Sara Bullock: new role as business development director

Array of transmission solutions for end users

Aside from being a leading global provider of video and communication transmission solutions designed for CCTV surveillance operations in the transport, public, Government and military sectors, AMG also manufactures a range of IP cameras under the AMG-Panogenics brand.

AMG’s solutions span the full range of transmission technologies including multi-mode and single-mode video, data and audio fibre optic transmission systems, single and multi-channel unshielded twisted pair (UTP) links for video, data and audio, multi-port Ethernet switches for the transmission of IP-based solutions over fibre and both analogue and digital wireless products for the transmission of video and data.

As a result, AMG transmission solutions have been successfully implemented in many high profile projects throughout the world. Those projects include supplying the transmission system for the UK’s NRTS project and the security and surveillance of the Museum of Islamic Art in Doha, Qatar.

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Reliance High-Tech achieves further growth within integrated solutions market

Reliance High-Tech has realised strong year-on-year growth by way of the company’s focus on advanced security and IT solutions specifically designed for mission-critical projects involving end users across the corporate and Government sectors.

The strategy of delivering sophisticated, IP-based solutions for high end customers has resulted in an increase in profits, sales and revenue, with a number of important contract wins contributing to this growth.

“By focusing on both technology and delivery we are winning new business,” commented Terry Sallas, managing director at Reliance High-Tech. “Our workbook has grown significantly through strong sales in core markets with new customers in addition to organic growth derived from our existing client base.”

Reliance High-Tech has proven itself particularly capable in providing solutions for the police service, the utilities, the pharmaceuticals sector and customers in the critical infrastructure space, with integration and remote monitoring as well as specialist solutions such as lone worker protection and digital interview recording all coming to the fore.

Over the past six months, the company has won significant new contracts across its core markets and also in the manufacturing, financial and water sectors, in turn delivering major security solutions for QinetiQ, Thames Water, SGN and the Metropolitan Police Service.

Last month, Reliance High-Tech also announced that it was opening an additional Business Centre in Leicester designed to be a new hub for solutions development, product testing, system demonstration and training. Terry Sallas has confirmed that further investments will follow.

Reliance High-Tech specialises in the design, delivery and management of electronic security and remote monitoring solutions

Reliance High-Tech specialises in the design, delivery and management of electronic security and remote monitoring solutions

“Our performance over the last twelve months has been very strong and we’re already building on that success,” affirmed Sallas. “We’re investing in our processes, IT infrastructure and people as we focus on increased capability and, most important of all, customer satisfaction.”

Reliance High-Tech: the Partner of Choice

Reliance High-Tech’s Mission Statement is: ‘To be the partner of choice for organisations where security is mission critical’. The company works with many large organisations across the corporate sectors, the utilities, the custodial and criminal justice sectors, healthcare and higher education, in all cases providing end users with security solutions that protect people, property, information and physical assets.

The security industry has changed almost beyond recognition in recent years. The continued convergence of security with IT, the proliferation of disruptive technologies and threats that continue to evolve rapidly has seen the requirement for a new type of security integrator.

Reliance High-Tech is at the forefront of helping customers benefit from that convergence of physical and IT security solutions. Whether it’s through leveraging the power of IP systems across the corporate network or delivering integration and the management of a unified identity across physical and logical systems, Reliance High-Tech helps its customers establish a consolidated and more manageable view of their organisational assets and security provisions.

Terry Sallas: md at Reliance High-Tech

Terry Sallas: md at Reliance High-Tech

Reliance High-Tech defines the security agenda by realising a multi-dimensional approach to the subject that addresses the full spectrum of security issues for its customers, from the protection of physical and logical assets right through to the monitoring and remote management of critical systems and the protection of lone workers. This multi-dimensional approach to security is something the company refers to as ‘720Security’.

Through the development of a strong understanding of its end user customers’ unique security challenges, the company is readily able to identify the right technology for delivering security solutions that can both reduce cost and add value back to the business as well as minimising risk and optimising protection regimes.

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