Daily Archives: 15/10/2014

Nedap responds to market demand by using software and open standards in security solutions

Nedap is responding directly to new challenges in the security arena by dint of deploying software components in security systems. These challenges arise from changing laws and regulations and also increasing external threats, such as those posed by online hackers. In view of these changes, security managers are being forced to deal with a completely new reality.

During Security Essen 2014, Nedap demonstrated how security systems may be directly adjusted to meet new requirements in the field of security thanks to the modification of software. Together with other opinion leaders in the industry, Nedap also considered the question of how to respond to new and developing market trends. Open standards and new software solutions play a crucial role in this regard.

“The security world is constantly changing, and new laws and regulations can have a major impact on the design of security systems,” explained Ruben Wegman, CEO at Nedap. “The number of threats a security system must offer protection against is also constantly increasing. This presents a difficult situation given that systems are based on hardware and therefore both fixed and closed in nature.”

Wegman continued: “These systems cannot adapt to the new reality of the security manager. The only way to solve this issue is with software. Software modifications not only allow the end user to respond flexibly to current requirements, but also to new security issues that may arise in the future.”

Nedap's stand at Security Essen 2014

Nedap’s stand at Security Essen 2014

At Security Essen, Nedap demonstrated that it’s possible to respond easily to existing and future requirements by separating hardware and software. For example, by offering anti-passback as a software component, the security system can be adjusted directly to changing rules without any alterations necessary in terms of the hardware. Anti-passback ensures that an individual cannot re-enter a building using an access badge unless the badge has first left the building. This prevents the access badge from being given to other people.

Open standards for more flexibility

The use of open standards can also result in greater flexibility for host organisations. For example, SOAA – the open standard for electronic offline locks – provides organisations with greater choice when it comes to such locks in addition to a more secure system.

Until recently, it was hardly possible to combine multiple electronic offline locks from different suppliers into a single access control system. However, this is a requirement for many large European companies who indicate that they will no longer be investing in such locks until there’s some form of standardisation.

Companies including Assa Abloy, Uhlman & Zacher and Nedap used Security Essen as a platform to show what the SOAA standard means in practice. The open standard allows companies to easily integrate different brands of offline locks, meaning that end users can now choose the product that best fits their bespoke needs. This provides the host company with freedom of choice and saves costs as the end user will no longer be tied to one supplier.

The combination of open standards and software-based solutions enables companies to build on their current security system without having to constantly purchase, install and commission completely new solutions.

Ultimately, end user customers need partners who can help them make a risk-free investment, and who will act as an advisor and keep them informed about new developments. Effective collaboration between suppliers is also important, partly to avoid integration problems. A perfect example of this is the integration of the new Axis A1001 Door Controller with Nedap’s AEOS security management software.

Watch a video http://vimeo.com/108207483 recorded at Essen and featuring thought leaders discussing new trends and challenges in the security sector.

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Norbain’s 2015 product catalogue offers “bright ideas in security”

Norbain’s new product catalogue is available and showcases the huge number of solutions the company can offer customers from a range of suppliers concentrating on IP and analogue CCTV, access control and intruder systems.

In response to industry feedback, the Norbain catalogue has been completely redesigned, allowing information to be found more easily than ever before. New style product comparison tables allow customers to quickly compare solutions with the minimum of effort, in turn allowing for informed decisions to be made.

As always, Norbain strives to ensure customers have the widest choice available from the world of electronic security. New suppliers to this edition of the catalogue include brands such as Flir, Cathexis, Wavestore, VOLO, Hoyles, Remsdaq, CQR, Aten, Exacq, IQinVision, NUUO and ZyXEL.

Norbain's 2015 catalogue is now available

Norbain’s 2015 catalogue is now available

“We’re delighted to be issuing our new catalogue,” commented Charlie Lacey, sales and marketing director for Norbain. “This edition builds on what we already had and really improves how the information is displayed. The addition of many new products and suppliers significantly broadens our range, which is supported by Norbain’s commitment to offering outstanding service to our customers.”

As comprehensive as the catalogue is, it’s not exhaustive in terms of the complete range of products Norbain can offer. In addition to the catalogue, Norbain has one of the most experienced and knowledgeable sales teams in the industry who are ready to advise and support on customers’ requirements.

Norbain also offers CPD-accredited training courses, free technical support, a time-saving pre-configuration service and an extremely efficient repair service.

*Log on at http://www.norbain.com/publications-2/ for details on how to order your copy

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BOSS: “£1.5 million reasons to demonstrate forecourt retailers are tackling criminality”

The British Oil Security Syndicate (BOSS), the body that campaigns to reduce crime on forecourts, has written to Home Office minister Norman Baker MP in a bid to bring to his attention the fact that the organisation has recovered £1.5 million as a direct result of forecourt retailers taking positive action to reduce crime and losses from people claiming they have No Means of Payment (NMoP).

Kevin Eastwood, executive director at BOSS, explained: “It’s disappointing to hear recent comments from Norman Baker at the Home Office. We’ve worked closely with the Home Office for many years now to find new and improved ways of tackling crime on forecourts. The BOSS Payment Watch scheme is an excellent example that has proved extremely popular and effective for forecourt retailers. Since the scheme began in 2011, it has now recovered £1.5 million for participating retailers and more than £400,000 this year alone.”

Eastwood continued: “Government does recognise the work retailers are doing, and we’ve now been asked to present our findings to the Home Office later this month. Hopefully, Mr Baker will be able to attend that meeting. We’ve found that by forming stronger relationships between retailers, the police and oil companies, incidents of forecourt crime drop quite significantly. Where crime does occur, we’ve worked diligently with the authorities to bring offenders, and particularly multiple repeat offenders before the courts.”

BOSS has recovered £1.5 million as a direct result of forecourt retailers taking positive action to reduce crime and losses from people claiming to have No Means of Payment

BOSS has recovered £1.5 million as a direct result of forecourt retailers taking positive action to reduce crime and losses from people claiming to have No Means of Payment

Advancing that last theme, Eastwood commented: “We’ve used technology to become more proactive in targeting serial offenders. Thousands of incident reports collated by BOSS members have been analysed. By identifying repeat offenders, who often operate across police boundaries, we can then prepare evidence and help the police service bring those offenders who abuse No Means of Payment schemes to justice.”

BOSS has been instrumental in initiating a steady flow of prosecutions. Recent successes include the case of Aaron Cawley, who was jailed for ten months at Gloucester Crown Court for stealing £1,000 of petrol between July 2011 and October 2013.

BOSS crime reports also help Government agencies. Recent evidence submitted regarding multiple offending has been used in anti-terrorist prosecutions in addition to cases involving illegal immigration.

More than 1,600 service stations are members of the BOSS Payment Watch scheme. Those members include major independents such as MRH, Sewell on the Go and the Central England Co-operative.

Thames Valley Police teams up with BOSS

BOSS has joined forces with Thames Valley Police to introduce a new Forecourt Watch scheme designed to reduce crime at 38 petrol station forecourts within the Cherwell and West Oxfordshire areas.

Forecourt Watch creates a closer link between the police service, BOSS and retail staff in order to increase awareness, prevention and the reporting and recording of incidents. The Cherwell and West Oxfordshire scheme is being rolled out at 16 key sites and is the latest addition to 126 schemes already operational across the UK.

Sergeant Kevin Tobin from Thames Valley Police stated: “Working with the police enables garages to reduce thefts from forecourts by an average of 25 per month. One area manager with garages in the Cherwell scheme has seen a substantial drop in losses, and indeed suggests that those forecourts are now his best performing sites. The scheme provides early information on stolen number plates, in turn allowing forecourt staff to take action and prevent offences from being committed.”

BOSS is addressing the problem of forecourt crime on several fronts. At a local level, Forecourt Watch schemes are operating successfully. Losses have been shown to fall by up to 55%.

There are currently 126 Forecourt Watch schemes in operation, all of them initiated by BOSS on behalf of its retail members. They help to forge productive working relationships between retailers and local police and ensure the swift and efficient detection of forecourt crime.

Crime on Britain’s forecourts cost UK fuel retailers a staggering £25.7 million in 2012, up from £22.2 million in 2010. The main source of the estimated total loss is £20.4 million resulting from drive-off incidents – up 31% compared from a total of £15.5 million in 2010 – with a further £4.2 million lost due to motorists claiming to have No Means of Payment who then fail to return to clear their debt.

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Security company found guilty of supplying unlicensed officers to a children’s play centre

On Monday 13 October 2014 at Wimbledon Magistrates’ Court, a Lambeth-based security company was found guilty – in the absence of its director – of two charges of supplying unlicensed security officers, one incidence of which relates to a children’s play centre in Merton.

Wilson Lugolobi, director of Ace Consult who is believed to be outside of the UK, failed to co-operate with the Security Industry Authority’s (SIA) investigation and has failed to attend court. Lugolobi’s non-appearance at court in September resulted in a bench warrant being issued for his arrest.

Ace Consult UK (of Victoria House, South Lambeth Road) supplied unlicensed security officers to a children’s play centre in Merton between May and December 2013, and to a construction site in Southwark in November last year.

On Monday of this week, the court heard the case in Lugolobi’s absence and ruled that both charges against the company had been proven. The court levied a fine of £5,500, with a victim surcharge of £120, and awarded the SIA full costs totalling £8,267.

By law, security operatives working under contract and all door supervisors must hold and display a valid SIA licence card

By law, security operatives working under contract and all door supervisors must hold and display a valid SIA licence card

The arrest warrant for Lugolobi remains in force, and he faces charges relating to his capacity as a director of a security company.

SIA investigations manager Nathan Salmon commented: “The outcome of this case demonstrates the SIA’s ongoing commitment to pursue those companies that flagrantly disregard regulation, as well as taint the otherwise healthy reputation of today’s security industry.”

Salmon added: “In this case, one of the charges was aggravated in that it involved supplying an unlicensed security officer to a leisure centre for children. I’m satisfied the court took a similarly dim view of the way in which Ace Consult put children at risk. We will now pursue Mr Lugolobi through the courts in relation to his alleged role in these offences.”

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Valerie Dale joins Securitas as Human Resources director

Securitas has announced the appointment of Valerie Dale as the company’s new Human Resources director who will support the business in achieving its strategies for growth and commercial success.

Dale joins Securitas from G4S Secure Solutions (UK) and brings over 20 years’ Human Resources (HR) experience to the role, 14 of which have been spent in HR management positions.

A Fellow of the Chartered Institute of Personnel and Development, Dale will be responsible for the overall HR strategy at the company. Having worked in the security sector for over six years now, Dale has helped to develop industry standards.

Valerie Dale: HR director at Securitas

Valerie Dale: HR director at Securitas

Speaking about the appointment, Brian Riis Nielsen (Country President at Securitas and managing director for the UK and Ireland operation) said: “We’re really pleased to have Valerie on board. She will be a key service provider and, along with her team, will consistently support the business to attract, retain, motivate and develop our people such that they can achieve their maximum potential and provide an exceptional service to our customers.”

Autonomy, accountability and innovation for employees

Dale herself commented: “Securitas has a very well respected reputation in the industry and, following his success in Denmark, Brian’s appointment means that we have a clear security solutions strategy and a structure that enables autonomy, accountability and innovation for our employees to deliver that strategy.”

Dale continued: “We’re hoping to expand on the company’s already well-established training and development programmes and ensure an overall HR strategy that’s in tune with the business’ philosophy. We’ll also continue to work closely with industry bodies such as the British Security Industry Association (BSIA), Skills for Security and the Security Industry Authority.”

In a pro bono capacity, Valerie Dale is the vice chair of the BSIA’s HR Committee, a non-executive Board director at Skills for Security and the chair for its Security Guarding Sector Consultation Group.

“I’m really looking forward to being a key part of making Securitas successful through its people, systems and processes,” concluded Dale. “There are lots of initiatives in all three areas that we can implement in order to achieve this.”

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YouGov poll finds millions leave themselves open to scams as banks launch awareness campaign

The British Bankers Association is launching a fraud awareness campaign at a time when YouGov polling reveals that millions of people in Great Britain are unwittingly leaving themselves vulnerable to scams perpetrated by fraudsters posing as their bank.

The YouGov poll assessed customers’ responses to some of the common tactics used by criminals over the telephone, via e-mail or via text. Based on the answers, the British Bankers Association (BBA) calculates that people all over the country could fall foul of the most prevalent frauds around.

*Eight million individuals are vulnerable to ‘vishing’ or voice phishing
*Four million might transfer money into another supposed ‘safe’ account if instructed to do so
*Three million could be willing to carry out ‘test transactions’ online
*1.7 million would pass their bank card over to a courier on their doorstep if that courier were carrying some form of ID card

To counter this situation, the UK retail banks – with the support of law enforcement bodies including the City of London Police and the National Crime Agency – have produced a new leaflet and are launching an awareness drive called ‘Know Fraud, No Fraud’ in order to help their customers spot the difference between a legitimate call and one received from a fraudster.

The leaflet includes eight things your bank would never ask you (but a fraudster might), advice on how to avoid becoming a victim and instructions on what to do if you are caught out. It will be available across the country in bank branches and police stations and also on the ‘Know Fraud, No Fraud’ website at: http://www.knowfraud.co.uk

The BBA is launching a fraud awareness campaign as YouGov polling reveals that millions of people in Great Britain are unwittingly leaving themselves vulnerable to scams perpetrated by fraudsters posing as their bank

The BBA is launching a fraud awareness campaign as YouGov polling reveals that millions of people in Great Britain are unwittingly leaving themselves vulnerable to scams perpetrated by fraudsters posing as their bank

The leaflet sets out eight things your bank will NEVER ask you to do:

(1) Ask for your full PIN number or any online banking passwords over the phone or via e-mail
(2) Send someone to your home to collect cash, bank cards or anything else
(3) Ask you to e-mail or text personal or banking information
(4) Send an e-mail with a link to a page which asks you to enter your online banking log-in details
(5) Ask you to authorise the transfer of funds to a new account or hand over cash
(6) Call to advise you to buy diamonds, land or other commodities
(7) Ask you to carry out a test transaction online
(8) Provide banking services through any mobile apps other than the bank’s official apps

Tactics used by the scammers

Anthony Browne, CEO of the BBA, said: “Being defrauded is a devastating experience for anyone which is why we are launching this campaign. The more people know about fraud, the less likely they are to become victims. Our ‘Know Fraud, No Fraud’ initiative will help you spot some of the tactics used by scammers. Your bank would never send someone to your home to collect your cash or ask you to transfer funds to a new account.”

Browne added: “If you suspect you’ve become the victim of fraud please contact Action Fraud and your bank as soon as you can. Specially-trained staff will be able to advise on what to do next.”

Anthony Browne: CEO of the BBA

Anthony Browne: CEO of the BBA

City of London Police Commander Steve Head, the Police National Co-ordinator for Economic Crime, explained: “Fraud and cyber crime is costing the UK tens of billions of pounds each year, in turn causing significant damage to big businesses, destroying smaller businesses and ruining many individual lives. Criminals are also exploiting the technological and Internet revolution to target people of all ages and from all walks of life with ever more sophisticated and convincing scams. These scams are increasingly delivered directly into the home via telephone, mobiles, laptops and tablets.”

Head went on to state: “The key to creating a safer society and stopping the fraudsters in their tracks is law enforcement working in close collaboration with Government and the public and private sector to raise awareness of current and future threats and disrupt and dismantle the networks and enablers directly facilitating much of this criminality. The BBA’s campaign to flag up the most prevalent scams against bank customers and to provide advice on how to avoid becoming the next victim is another important step in the right direction and is fully supported by the City of London Police in its role as the National Policing Lead for Fraud.”

City of London Police Commander Steve Head

City of London Police Commander Steve Head

Nigel Kirby, deputy director of the Economic Crime Command, commented: “Prevention is vitally important in the UK’s fight to cut fraud, and the National Crime Agency fully supports this campaign which gives people the information they need to protect themselves. If you’re familiar with the ways in which criminals try to scam you, then you are far less likely to become a victim of the fraudsters.”

Vishing and ‘safe accounts’

In vishing cases, a fraudster will say they are from the bank or police, and that a fraudulent credit card payment has been spotted or a card due to expire needs to be replaced. To convince the intended victim they are genuine, the caller will suggest the customer hangs up and calls the bank back on the number printed on the back of their debit or credit card. However, the fraudster never actually disconnects the line so that when you call the real number you are still speaking to them.

Often, the fraudster will then ask for the customer’s PIN and then send a courier to the victim’s home to collect the bank card, promising to provide a new one. By now the assailant has obtained the victim’s name, address, bank details, card and PIN – enough to make large bogus payments.

If you receive a suspicious call, if possible use another phone or wait at least two minutes for the line to disconnect before picking up and dialling again.

When it comes to ‘safe accounts’, criminals posing as bank officials will instruct a customer that their account is under threat (usually from a corrupt bank employee or cyber criminals). They will be instructed by the ‘bank’ to transfer money into a new ‘safe account’ which is actually the fraudster’s account.

Your bank will NEVER ask you to authorise the transfer of funds to a new account or hand over cash.

Test transactions and courier fraud

In some circumstances, criminals pretending to be from a bank might e-mail a customer asking them to perform a ‘test’ transaction online, sometimes claiming there is some technical issue on their account. Rest assured that your bank will NEVER ask you to carry out a test transaction online.

Often a follow-up to vishing, having posed on the phone as a fake bank employee to extract key security information – such as a customer’s full PIN code – the criminal may also say that they are sending an official courier to your home in order to collect the corresponding card. These couriers will have ‘official’ identification.

In the year ending March 2014, 211,344 fraud offences were recorded in England and Wales

In the year ending March 2014, 211,344 fraud offences were recorded in England and Wales

Another courier fraud ruse is for the criminal to pose as the bank in order to ask the victim to participate in a fake police investigation, usually involving a corrupt bank employee who has been stealing from customer accounts. Typically, the customer will be asked to withdraw substantial sums of money over the counter at their bank without arousing the suspicion of the staff. They are then told to wait at home for it to be collected by a courier for safe keeping.

Your bank will NEVER send someone to your home to collect cash, bank cards or anything else.

Top line facts about fraud

In the year ending March 2014, 211,344 fraud offences were recorded in England and Wales. This is equivalent to four offences recorded per 1,000 members of the population. This represents a volume increase of 17% compared with the previous year.

In 2012, the UK Government fraud indicator suggested that fraud against UK individuals costs £6.1 billion per annum. This total is based upon estimates on the scale of mass marketing fraud, identity fraud, online ticket fraud, private rental property fraud and electricity scams.

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