Wicklander-Zulawski (WZ), the US-based consulting and training company, has announced that Chris Norris CFI – the organisation’s director of WZ Europe (WZ-EU), international and webinar training – is moving to the UK on a year’s secondment with a view towards raising the profile of the brand’s investigative interview techniques across Europe.
Norris, who has been with the company for almost 15 years, will be responsible for building the profile of WZ-EU training available to both UK and European businesses while also identifying training professionals who can help deliver WZ’s unique educational courses.
Since joining WZ in 2000, Norris has presented at several national US meetings for organisations including the National Retail Federation and is a regular guest instructor at the Federal Law Enforcement Training Centre. He has trained thousands of Human Resources professionals, audit managers, loss prevention specialists, security and law enforcement professionals in the art of non-confrontational interviewing, and also conducted numerous investigations for both private companies and public agencies.
Speaking about his secondment to the UK, Norris said: “I’ve been fortunate to provide training to almost 800 delegates across the UK and Europe. As we see more US companies trading in the UK, so there has been a greater demand for our recognised form of interview training. We know that the loss prevention sector, for example, is recognising a need for such training to help address internal issues and mitigate liabilities.”
Non-confrontational method of resolving cases
Using a structured approach to interviews, the WZ method of non-confrontational interviewing is proven to be an ideal programme for organisations wishing to adopt a non-confrontational method of resolving cases and determine when an individual is being truthful.
Training courses are suitable for both private and public sector organisations, with introductory and advanced courses available for loss prevention managers, security investigators, Human Resources professionals, auditors and operations managers.
Norris added: “By moving to the UK, I can help raise awareness of the benefits of our training services to UK and European businesses and also respond to the growing demand for the non-confrontational interview techniques we can offer.”
Importantly, Norris pointed out: “A big part of our success in Europe so far has been thanks to the support provided by our exclusive European partner The Cardinal Group. We’re delighted to continue working with them and look forward to this new challenge.”
Jason Trigg, CEO of The Cardinal Group, added: “We’re proud of our exclusive European partnership with Wicklander-Zulawski, and we’re looking to expand this proven and well-respected method of training across the European market. Chris brings with him a wealth of experience in the loss prevention and investigative fields that will prove invaluable to all UK and European businesses looking to improve how their internal investigations are conducted. We welcome Chris to the UK.”
Norris has also provided interview training in North America and on the international stage, including seminars simultaneously translated into French, Spanish, German and Polish.
During his secondment Norris is to be based at The Cardinal Group’s head office located in Great Chesterford, Essex.
*For more information on available Wicklander-Zulawski training courses telephone: 0845 6801796 or visit: http://www.thecardinalgroup.co.uk/brands/cardinal-academy/academy-courses/wicklander-zulawski/