Guardian24’s Alarm Receiving Centre, Community Safety Glasgow (CSG), has been awarded the BS 8484 accreditation for its capability to monitor lone working alarms.
BS 8484 is the Code of Practice for the provision of lone worker device services. Being awarded this accreditation ensures that, should a panic alert be received by CSG, operators can bypass the 999 system and go straight to the appropriate police Control Room, in turn receiving the highest level of police response available.
Speed of response can be critical in potentially life-threatening circumstances as precious time is saved when despatching the appropriate response.
Alarm Receiving Centres (ARCs) not audited and certified to BS 8484 are reliant on dialling 999 in an emergency and cannot guarantee a timely police response. Being accredited to BS 8484 means that, when a lone worker raises a panic alert on their personal safety solution, the police will respond with the highest level of response available as they will know the alarm emanates from an accredited ARC and is likely to be a genuine request for help.
BS 8484 is also intended to minimise the number of false alarms received by the response services. On a Guardian24 lone worker solution, once a panic alert is raised, a live line of audio recording is opened which allows the ARC operators to listen in live and hear what’s happening during the panic alert situation. This enables the ARC to establish the severity of the lone worker’s situation and verify if it’s a genuine request for help or otherwise.
This is essential to gain police support by reducing false alarms and unnecessary demands on their response resources. An additional benefit of the live audio is that if a genuine alert is raised, the recording of the audio can be used as evidence in court.
Lisé Fisher, operations manager at CSG, commented: “We’re delighted to be awarded National Security Inspectorate accreditation for BS 8484. This is a welcome addition to our monitoring portfolio and strengthens our position as a Gold Standard Category II ARC. The standard states that the ARC must be satisfied the alarms originate from personal safety devices certified to BS 8484 and that the suppliers of the devices are also BS 8484 certified. This is why CSG partners with Guardian24.”
Being awarded the BS 8484 accreditation shows that CSG is a reputable and certified ARC. The standard can be used by prospective clients as a benchmark against which lone worker security and safety services may be measured.