A programme of training for security officers known as eGuarding™ has been developed by security and risk management specialist Pilgrims Group to tackle some of the biggest challenges faced in the sector, and is already delivering significant benefits for the organisation’s customer base.
The new interactive online training package was developed in-house. In recent tests, staff who undertook the training showed a 40% increase in their knowledge and ability to apply the learning to real life situations in their day-to-day roles.
Pilgrims Group’s Chief Operating Officer David Freear explained: “We developed the training last year in response to a number of challenges which can be found within the security guarding sector. These include lack of continuous training and officers not always being up-to-speed with standard operating procedures together with the general routine and monotony of the role, all of which can ultimately mean security officers may not be as alert and ready to deal with emergencies as they could be.”
The training system was developed to be simple, strongly visual, engaging and interactive, covering all the key skills and competencies required. The officers can complete the course around their day-to-day roles.
“What we have created is unique and innovative. There is nothing like it out there,” added Freear. “We sought to create something which challenges officers to think, to understand how their roles fit into the wider picture and provide regular assessments and practice. We wanted the officers to feel more motivated and further engaged with our clients’ businesses and therefore not just happier at work but also more responsive.”
The Pilgrims Competency Licence
The training package is now part of a major programme of training, tracking, examinations and competencies which are continually monitored and eventually lead to a Pilgrims Competency Licence.
To maintain their currency and continue to hold their licences, each officer must now complete and pass an online assessment and examination on a regular basis.
David Humm, security manager for one of Pilgrims pharmaceutical client’s sites, was one of the first to complete the training. Humm commented: “When I was informed that Pilgrims was developing an e-Learning package I hoped it would be interactive, progressive and, most importantly, offer me something job-specific and relevant to my role. My team and I were fortunate to have had the opportunity to trial the system before it was rolled out through the company. I was really impressed with the work which had been put into the whole concept. I found the platform easy to navigate and operate and, thankfully, it’s not remotely boring as it really captures the user’s imagination.”
David Freear added: “One of the major benefits to clients is that the training can be tailored to their company’s requirements, which means they can have an interactive training package that’s bespoke and covers the specific threats and issues the business may face.”
The training system is being continually developed with further enhancements to be incorporated across 2014-2015.