For the second year in a row, ISS has been ranked the global Number One outsourcing provider by an independent industry jury for The International Association of Outsourcing Professionals (IAOP).
The complete rankings list has been published today in a special edition of the Fortune 500 magazine.
ISS has successfully defended its ranking as the world’s best outsourcing provider in competition with other global outsourcing companies such as Accenture, Johnson Controls, CBRE, Capgemini and Aramark.
The international specialist jury assessed participants on a number of parameters, with ISS receiving the highest possible scores from all jury members on size and growth, customer references, organisational competencies and management capabilities.
“What was very obvious in reviewing ISS’ application was that the organisation has made a tremendous investment in the areas that we evaluate,” said Michael Corbett, the IAOP’s chairman, “and really hit it out of the ballpark in terms of demonstrating that the company is the best in the world in all of the criteria.”
Strong engagement in delivering quality services
Jeff Gravenhorst, Group CEO at ISS, points to his 529,199 colleagues as the key factor in ISS’ success.
“I’m so proud of my colleagues throughout the world,” explained Gravenhorst. “It’s their appreciation and understanding of how our services help our customers’ businesses, coupled with their strong engagement in delivering those quality services day after day, that make our customers happy and satisfied.”
ISS Group’s CEO added: “We will use the boost we receive from this recognition to further fuel our efforts in taking care of our customers’ facilities and promoting their businesses.”
In addition to being named the Number One outsourcing provider, ISS was delighted to receive a number of ‘sub-list honours’ such as ‘Leaders in Overall Revenue’, ‘Leaders in Number of Centres Worldwide’ and ‘CSR in Outsourcing’.
At a time when there’s a growing need to outsource, Debi Hamill – the CEO of IAOP – outlined that independent assessments and rankings of outsourcing providers and advisors “have become invaluable reference tools to help companies research service providers.”
IAOP chairman Michael Corbett said: “With developing economies expected to see high growth and the global economy accelerating in 2014, choosing the right outsourcing partners will be more important than ever.”
The IAOP Judging Panel included independent researchers from universities and business schools as well as industry and customer representatives.