Daily Archives: 06/01/2014

Incentive Lynx Security earns record score in security assessment

Incentive Lynx Security has secured its status on the Security Industry Authority’s (SIA) Approved Contractor Scheme (ACS) register, recording its highest assessment score to date which places the company in the top one percent of security services providers within the UK.

Part of the Incentive FM Group, Incentive Lynx Security recorded a score of 140, achieving near flawless marks in such areas as strategy, processes, financial management and Corporate Social Responsibility.

This score realises an improvement of 14 points on last year’s total audit score of 126, with the SIA explaining that the company “strives to continually improve within the ACS”.

Recognised performance standard

The ACS is the recognised performance standard for the security sector. The standard applies to the processes that manage and control an organisation’s services and prescribes systematic control of activities to ensure that the needs and expectations of customers are met.

It’s designed and intended to apply specifically to a wide range of services offered by companies in the private security sector, including security guarding, door supervision, CCTV operation, close protection, key holding, Cash and Valuables in Transit and vehicle immobilisation.

Acquired by the Incentive FM Group in February 2012, Incentive Lynx Security records annual sales of £12 million and employs 450 staff. In its latest ACS report, the SIA stated that the acquisition has allowed the security specialists to “take advantage of best practices from other divisions within the Group”.

The company prides itself in its strong relationships with customers including the European Bank for Reconstruction and Development, IPC Media, Broadgate Estates, Land Securities, Knight Frank and James Andrew RSW.

Rajeev Pradhan, operations director at Incentive Lynx, said: “We’re very pleased with the results from the assessment and to be ranked so highly within our industry.”

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Victim Support celebrates 40 years of helping the victims of crime

Victim Support began celebrating 40 years of helping the victims of crime on New Year’s Day.

The occasion was marked with a feature which ran across the BBC, including BBC Breakfast and the News Channel. More than half a million people also heard about the anniversary through social media channels.

From humble beginnings as a local community project, Victim Support has grown into the world’s biggest charity for victims and witnesses. It now contacts more than one million victims of crime every year and helps more than 200,000 people giving evidence in court.

New analysis of Victim Support’s records shows an estimated 55,000 people have volunteered for the charity over the years, which has helped or contacted at least 30 million victims of crime.

Tributes to the organisation

Leading figures from the criminal justice system have paid tribute to the immense contribution made by Victim Support’s staff and volunteers over the last four decades.

Director of Public Prosecutions Alison Saunders said: “We know that participation in the criminal justice system can be daunting for both victims and witnesses. Victim Support provides an essential service, not only by supporting victims of crime and helping witnesses give evidence in court through its volunteer-led Witness Service, but also in ensuring their voices are heard across the system.”

Alison Saunders: Director of Public Prosecutions

Alison Saunders: Director of Public Prosecutions

Saunders continued: “As DPP, I am committed to making victims’ experiences easier and better and the work of Victim Support is invaluable to the CPS’ efforts to achieve this. I am grateful to Victim Support for its role in representing the views of victims and witnesses, and we will continue to work closely with the organisation to ensure the CPS continues to improve the service we provide to those unfortunate enough to find themselves victims of crime.”

Sir Hugh Orde – President of the Association of Chief Police Officers – said: “Victim Support has made a vital and often unsung difference to the lives of so many victims and witnesses of crime over the past 40 years. The hard work and dedication of staff and volunteers, who give up their time for free, has helped thousands to negotiate what can be an extremely traumatic and confusing process.”

ACPO's president Sir Hugh Orde

ACPO’s president Sir Hugh Orde

ACPO’s leader continued: “Third sector partners like Victim Support make an invaluable contribution in improving the experiences of victims and witnesses and driving up their confidence in the criminal justice system as a whole. The police service will continue to work closely with Victim Support to ensure that victims and witnesses of crime receive the best possible help and support.”

Lifeline for more than one million victims

Tony Lloyd, Police and Crime Commissioner for Greater Manchester and chairman of the Association of Police and Crime Commissioners, said: “Victim Support provides a lifeline to more than a million victims each year. Without volunteers willing to give up their own time to offer help and support to people at what is a very distressing time, Victim Support wouldn’t be able to provide this invaluable service. The organisations makes a real difference.”

Lloyd went on to state: “Organisations like Victim Support give victims a voice in the criminal justice system and it’s vital that we work with them to improve the service we provide to victims and witnesses and make sure their needs are at the centre of everything we do.”

Anti-knife crime campaigner Brooke Kinsella MBE, who became Victim Support’s Ambassador last year, said: “Victim Support was there for me and my family when we needed them most. I can honestly say that we couldn’t have got through the experience without them. The volunteer who helped us made such a difference to our lives with his kindness, patience and strength. So much more than a shoulder to cry on, he was truly a lifeline for us in the darkest of times.”

Brooke Kinsella MBE

Brooke Kinsella MBE

“I’m so proud to be an ambassador for Victim Support as the organisation celebrates its 40th Anniversary, and want to take this opportunity to thank all of their staff and volunteers, past and present – from the bottom of my heart – for the amazing job they have done and continue to do.”

Celebratory events in the pipeline

Victim Support will be acknowledging the vital contribution of volunteers and staff old and new by way of a series of celebratory events over the coming months.

The last 40 years has seen Victim Support make huge strides – developing from supporting victims of crimes such as theft, to very serious crimes, including homicide, rape and emerging crimes such as human trafficking.

It has also set up national services to support more than 200,000 victims and witnesses in every criminal court in England and Wales each year, as well as a national service to help families bereaved by homicide.

Some of the vital specialist work Victim Support now carries out includes anti-social behaviour and domestic violence projects, restorative justice programmes and preventative work in schools warning about the dangers of getting involved in gangs.

Javed Khan: CEO at Victim Support

Javed Khan: CEO at Victim Support

Victim Support’s CEO Javed Khan said: “We are told day in and day out that the work of our staff and volunteers makes a real difference to many, many people’s lives, and we are very proud of that. Much of our work wouldn’t be possible without our 5,600 dedicated volunteers, whose time alone is estimated to be worth £21 million. They are the backbone of Victim Support and I cannot thank them enough for their tireless efforts.”

Khan continued: “Over the last 40 years, more than 55,000 people have volunteered for the charity. It is one of the most rewarding contributions that anyone can make, and we are always welcoming new volunteers. If you want to help victims cope and recover then please get in touch with Victim Support.”

In conclusion, Khan stated: “There’s no better opportunity than this 40th Anniversary to offer our sincere thanks and gratitude to those who have made us what we are today, and continue to provide a world class service to victims and witnesses of crime. We are always mindful that the work we do needs to keep evolving, and we look forward to continuing to do all that we can to ensure victims’ needs are placed at the forefront of the criminal justice process.”

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Showsec launches new-look London operation

Showsec has begun 2014 with a new-look London operation after making significant changes in response to the company’s sustained growth.

The expansion of Showsec’s work in the capital city has played a major part in the record-breaking results achieved by the company in recent years. On that basis, the organisation has now divided that operation into three specific areas – namely East, West and Greater London – in order to enhance already high standards of service.

Paul Legge, who had operated as area manager for London over the past five years, will now take charge of the East section, while Dayo Adelugba (West) and Louise Stockden (Greater) have been promoted to managerial roles.

Showsec's London Office Team

Showsec’s London Office Team

Managing customer expectations

“This is an exciting development which reflects the continued growth of the company and the important part which increased levels of activity in London in particular has played in that success,” commented regional manager Steve Reynolds.

“It’s crucial that we continue to deliver high standards of service and manage the expectations of our growing number of clients throughout the city,” added Reynolds, “so after a period of consultation we considered that this was the best way forwards from an operational viewpoint.”

Reynolds continued: “One of the most satisfying aspects of implementing these changes is that we have promoted two members of staff from within. As graduates of our Management Development Programme, Dayo and Louise are the latest to have progressed along this career path, thus further underlining the value of the company’s commitment to helping individuals fulfil their potential.”

Building on that them, Reynolds explained: “Paul Legge will continue the excellent work he has carried out over the past five years by focusing on one of these three areas, with the two new appointments taking the lead in those other areas which have been defined by the restructure.”

By operating such a fruitful Management Development Programme for many years now, Showsec has created a management structure that will also present further opportunities for operations executives within those changes in London.

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Securi-Guard appoints new fire and security systems manager

Securi-Guard has strengthened its senior management team following the appointment of experienced security professional Robert Truesdale as its new fire and security systems manager.

Plymouth-born Truesdale – who has worked in the security business for the past 22 years – will oversee both the technical side, in terms of the installation and maintenance teams, as well as sales activities, in the fire and security division of the company.

He will also be responsible for client liaison, ensuring customer expectations are met at all times, as well as monitoring the latest technological developments in the security sector for the Plymouth-based company.

Success story in the security sector

“Coming from Plymouth I was already aware of Securi-Guard’s reputation, both on a regional and national basis, and I’m delighted to be part of a business which has been, and continues to be, a real success story in the industry,” said Truesdale.

Bob Truesdale: joining the team at Securi-Guard

Bob Truesdale: joining the team at Securi-Guard

“It’s an opportunity to use both my technical knowledge and management experience to help further develop the fire and security division and ensure we are delivering the best possible service with the most up-to-date technology. I’m looking forward to my new role immensely.”

Truesdale started out in the security sector as an alarm service engineer. Since then he has acquired extensive experience at senior levels having worked in both operational and sales management, as well as in customer support.

Truesdale also has a wide knowledge of electronic fire and security systems and considerable project management expertise.

Wealth of knowledge and experience

Scott Boyd, Securi-Guard’s managing firector for Fire and Security, explained that Truesdale will bring a wealth of knowledge and experience to the position, in addition to being well versed in the management of a large team.

“Bob will be a key asset in the future development of the division,” stated Boyd. “His considerable expertise will help us consolidate and build on our position as a leading supplier of fire and security services across the South West and beyond.”

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