Daily Archives: 12/11/2013

Specialist Services Section “a welcome addition” to the BSIA

The British Security Industry Association (BSIA) has officially launched a new section of membership – the Specialist Services Section, which is an amalgamation of the BSIA’s previous Civil Aviation Security, Security Consultancies and Close Protection Sections.

While companies from these sections will form the basis of the new Specialist Services Section, they will also act as a ‘parent’ for specialist working groups within the section, in turn ensuring that issues affecting particular niche areas of the UK security sector are dealt with in both a timely and focused manner.

The new section consists of members that can assist security buyers with specialist and challenging requirements both in the UK and internationally, offering specialist services such as close protection, technical surveillance counter-measures, surveillance, IT forensics, cyber security and security consulting.

Mike ONeill: chairman of the BSIA's new Specialist Services Section

Mike ONeill: chairman of the BSIA’s new Specialist Services Section

Mike O’Neill, chairman of the former Close Protection Section, has officially been nominated to become chairman of the new section.

Opportunities for specialist suppliers

Explaining the purpose of its formation, O’Neill commented: “The section has been created because the UK security sector is very well respected internationally for its products and services, particularly within the specialist security area. The new section recognises this and provides opportunities for smaller specialist suppliers to join the BSIA and benefit from being a member of the Association.”

O’Neill continued: “I believe the new section better represents the interests of existing and potential members by allowing them to have the strength of a full section behind them, with the subsequent working groups allowing for a focus to be placed on specific areas that may be of interest to a smaller number of companies.”

All members of the new section will be required to meet the membership criteria for the BSIA, and as such must have ISO9001 or be committed to achieving the essential accreditation within one year of joining.

Alongside this, each company must also comply with the relevant British Standards for the specialist services they deliver.

A key focus for the new section members is their commitment to improving standards within the specialist security sector. As such, they are keen to begin developing their own Code of Ethics over the next few months in order to reflect the broader section membership.

Trade Association becoming more inclusive

Discussing the impact the new section will have on the wider Association, Trevor Elliott (the BSIA’s director of manpower and membership services) explained: “The aim of the new Specialist Services Section is for the BSIA to become more inclusive and broaden the scope for some sectors of the security industry who traditionally may sit outside or on the fringes of the existing section structure of the BSIA, and were therefore not as well represented as they should be.”

Trevor Elliott: the BSIA's director of manpower and membership services

Trevor Elliott: the BSIA’s director of manpower and membership services

Elliott added: “The new section is a welcome addition to the BSIA’s offering, helping to enhance the brand and provide both our members and end users who are wishing to use specialist services with a more focused approach to accessing the relevant information. Most importantly, the new section will continue to reflect the high standards of service demonstrated through membership of the BSIA.”

To find out more about the BSIA’s Specialist Services Section visit the Home Page at: http://www.bsia.co.uk/specialist-services-section/about-bsia-specialist-services-section

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MITIE awarded security contract with BAE Systems

MITIE has been awarded a prestigious three-year security contract with BAE Systems, the global defence, aerospace and security company.

The contract will see MITIE working with the Workplace Services team within BAE Systems’ Real Estate Solutions Division, whose responsibilities include providing security services to approximately 7,000 employees on 22 key sites across the UK.

MITIE will be responsible for physical security, ensuring all needs are met from incident management through to security guarding and systems monitoring.

MITIE was awarded the contract because of its technology-led approach based on MiTec (its advanced technology centre which provides remote security), its ability to operate efficiently through its MiTSM and eLearning platforms and also the company’s specialist knowledge of the Critical National Infrastructure (CNI) and defence sector.

Bob Forsyth: managing director at MITIE TSM

Bob Forsyth: managing director at MITIE TSM

Bob Forsyth, managing director of MITIE’s Total Security Management (TSM) business, commented: “It’s exciting to be working with like-minded clients such as BAE Systems who are embracing the integrated approach to security. We’re really looking forward to developing our partnership over the next three years.”

Colin Efford, head of delivery for Workplace Services at BAE Systems, added: “We were really impressed with MITIE’s joined-up thinking to technology and the ‘one team’ ethos. MITIE’s systems will give us true visibility of the contract, enabling us to reduce costs and take an output specification approach.”

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Robust operating results and strong cash flow reported by ISS

Quarter Three financial results have been posted today by facilities management specilaist ISS.

Organic growth reached 4.0% YTD. Up from 1.7% in the same period in 2012. Organic growth in Q3 2013 was 5.1%

Operating margin YTD was 5.3% compared with 5.4% in the same period in 2012. Operating margin in Q3 was 6.3%

Profit before goodwill impairment/amortisation, etc increased to DKK 726 million from DKK 429 million in same period of 2012

The LTM (Last Twelve Months) cash conversion for September 2013 was 109%

Jeff Gravenhorst: CEO at ISS Group

Jeff Gravenhorst: CEO at ISS Group

Speaking about these latest figures, Jeff Gravenhorst (ISS Group CEO), explained: “ISS continues its solid performance. Although we continue to experience overall challenging macroeconomic conditions, ISS delivered robust organic growth in Q3 and recorded strong cash conversion, driven by our continued focus on profitable growth and our efforts to improve working capital.”

The CEO added: “Margin for the quarter was as expected and on a comparable basis slightly above the same period last year. We continue to grow organically in both developed and emerging markets supported by the successful implementation of large contracts like Barclays, Novartis and Citibank. In the third quarter we have won significant new contracts with Nordea Bank, Vattenfall and São Paulo International Airport. We continue executing our strategy.”

Group performance: the detail

Group revenue amounted to DKK 58.8 billion in the first nine months of 2013 compared with DKK 58.9 billion in the same period in 2012. Revenue was positively impacted by organic growth of 4.0%, but offset by the successful divestment of non-core activities amounting to 1.8% and a negative effect from exchange rate movements of 2.5%.

Organic growth was mainly driven by start-ups of the Barclays and the Novartis contracts as well as continued strong growth in emerging markets. This was partly offset by challenging macro-economic conditions, particularly in some European countries.

Operating profit before other items amounted to DKK 3,097 million (2012: DKK 3,176 million) in the first nine months of 2013 and was negatively impacted by both divestments and currency effects. The negative effect from the divestment of the pest control activities in 12 developed markets reduced the operating profit before other items by DKK 58 million or the operating margin by 21 bps for the third quarter compared with the same period in 2012.

Adjusted for the impact of the divested pest control activities, the operating margin for the third quarter was improved compared with the same period in 2012. The negative effect from exchange rate movements reduced the operating profit before other items by DKK 73 million compared with the same period in 2012.

The operating margin (operating profit before other items as a percentage of revenue) was 5.3% for the first nine months of 2013 compared with 5.4% for the same period in 2012. The operating margin was in line with expectations and was positively impacted by margin increases in the Nordic region. This was offset by the strategic divestments of non-core activities as well as the start-up of multinational IFS contracts and impact from operational challenges in certain countries in Europe and the Americas.

Profit before goodwill impairment/amortisation and impairment of brands and customer contracts increased to DKK 726 million from DKK 429 million in same period of 2012, driven by an increase in operating profit and lower financial expenses, net.

The net profit amounted to DKK 12 million in the first nine months of 2013 compared with a loss of DKK 92 million in the first nine months of 2012, positively impacted by an increase in other income and expenses, net, and lower financial expenses, net, which was partly offset by higher non-cash expenses related to goodwill impairment.

The LTM cash conversion for September 2013 was 109% as a result of a strong cash flow performance in all regions. Ensuring a strong cash performance continues to be a key priority, and the result reflects the efforts regarding securing payments for work performed and exiting customer contracts with unsatisfactory payment conditions. These efforts led to a decrease of around two debtor days compared with 30 September 2012.

The emerging markets comprising Asia, Eastern Europe, Latin America, Israel, South Africa and Turkey, where we have more than half of our employees, delivered organic growth of 11% and represent 23% of total revenue for the Group. In addition to significantly increasing the Group’s organic growth, the emerging markets delivered an operating margin of 6.0% in the first nine months of 2013.

ISS continuously reviews the strategic rationale and fit of business units in light of the ISS Way Strategy, leading to the identification and evaluation of non-core activities. As of 30 September 2013, five business units (net assets DKK 1.3 billion) were classified as held for sale.

ISS reiterates that an IPO remains an option for the company, and exploratory work is being undertaken. However, no decision has been made.

Outlook for 2013

The outlook for 2013 is based on a mixed global macroeconomic outlook with continued strong growth in emerging markets combined with weak growth and difficult macroeconomic conditions in large parts of Europe, including the uncertainty surrounding current and future austerity measures.

In 2013, ISS experienced a solid start following the wins of several large IFS contracts in 2012. The organic growth in Q4 is expected to be lower than previous quarters as most of the company’s larger IFS contracts were operational in Q4 2012. Combined with the underlying business development, ISS expects to realise above 3% organic growth in 2013.

The divestment of the margin accretive pest control activities in 12 developed markets in May 2013 has been followed by restructuring activities to align the cost structures in the impacted countries. ISS expects a negative impact on the operating margin from these divestments of around 0.2 percentage points for the Group on an annualised basis.

As a result, the operating margin for 2013 is expected to be slightly lower than the level realised in 2012.

Cash conversion is expected to be maintained above 90%.

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Video moving into the perimeter security segment, reports IHS

Blake Kozak (senior analyst on access control, fire and security at IHS Technology) has scripted a research note on trends in the perimeter security sector.

Video surveillance cameras and analytics continue to be pushed out toward the perimeter at a high rate and are becoming an integral part of electronic perimeter security solutions.

According to a report published by IHS, the global market for intelligent devices in perimeter security applications is forecast to top $200 million in 2013.

Historically, sensors have been the primary means of detection for perimeter security applications. In recent years, however, there has been a growing trend for cameras and analytics to be used in addition to sensors on a perimeter.

The perimeter security industry has always been based on layers, so the addition of video only reinforces this ideology.

Video surveillance cameras and analytics continue to be pushed out toward the perimeter at a high rate and are becoming an integral part of electronic perimeter security solutions

Video surveillance cameras and analytics continue to be pushed out toward the perimeter at a high rate and are becoming an integral part of electronic perimeter security solutions

Fastest-growing element of the perimeter security sector

Video and especially video analytics has been the fastest-growing portion of the perimeter security industry since before 2010.

Prior to this time, perimeter security applications mostly offered detection without verification or identification.

Perimeter security integration with video is proving to be a great enhancement in terms of efficiency and the reduction of false alarms.

Identification of intruders has become one of the most talked about trends in recent months for perimeter security. This trend is partly being driven by the demand to lower false alarms, lower costs and the ability to provide patrols and security officers in the field with real-time information on the location and status of an intruder.

Several options for identification

Now, end users have several options for identification.

Slew-to-cue functionality remains one of the most talked about trends and uses of video for perimeter, especially when integrated with a ground surveillance radar.

In its simplest form, video is integrated with a PIR for video motion detection.

Lastly, video analytics has two main forms: embedded on a device (camera, NVR, DVR or encoder) or centrally located and server based. Which video analytics offering is more robust with the most functionally remains heavily debated and is primarily dependent on the end users’ requirements.

Although analytics is poised to alter the perimeter detection market, the perimeter security industry will continue to use multiple layers and will not rely solely on video.

Analytics has improved since its introduction to the market but false alarms continue to plague end users and programming/ adjusting the analytics remains hands-on for the installer/integrator.

Additionally, the environment plays a large role in the accuracy of the solution. Very crowded areas don’t work well for analytics, while sterile areas with fewer crowds helps improve performance.

Overall, the use of video has been limited in perimeter applications compared with sensors. That said, this situation has begun to change with the degree of integration and reliance on identification.

In the medium to long-term, video analytics may begin to displace more traditional sensors as a means not only to identify but also to detect as well.

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Free BSIA seminar set to boost Scottish business owners’ confidence in exporting

In an increasingly international marketplace and against a continued backdrop of economic austerity, how can exporting help Scottish businesses to grow?

That’s the question being addressed at a free exporting workshop entitled ‘Wise Up To Exporting’, which is taking place at Murrayfield Stadium on Tuesday 26 November.

Aimed at helping businesses take their first steps towards expanding into overseas markets, the workshop will provide valuable advice and guidance on issues including the legal and financial implications of exporting, as well as providing tips on how to secure funding to help get started.

Organised by the British Security Industry Association (BSIA) with the support of Scottish Enterprise, the workshop begins at 2.30 pm, immediately following the popular security event entitled ‘Scotland: Secure for Business’ (which takes place at 11.00 am).

Exporting is a great way for UK firms to combat recessionary economic times

Exporting is a great way for UK firms to combat recessionary economic times

Both events are free to attend, making it possible for those interested in both security and exporting to attend for a full day. Alternatively, delegates are welcome to attend the exporting workshop only.

Exporting more important than ever before

Daren Wood, manager of membership and export services at the BSIA, commented: “Research from within the security industry has revealed that exporting has become more important to businesses since the recession. The advice and guidance that we have produced for our own industry is very much relevant to all business sectors, and we aim to share that with Scottish businesses at what promises to be an informative and valuable workshop.”

Daren Wood of the BSIA

Daren Wood: export services manager at the BSIA

With speakers including legal and financial experts, the event will inform and educate delegates on the fundamental considerations to be made before making the move into overseas markets. It aims to provide business owners with the knowledge and confidence to expand their business in challenging times.

Joining instructions for the event

The event is free to attend. Those wishing to come along can register online at https://www.surveymonkey.com/s/ScotEXWS

For companies wishing to promote their products and services, exhibition space is still available at the ‘Scotland: Secure for Business’ event. Complete the booking form which can be downloaded here: http://www.bsia.co.uk/web_images/forms/ssb-2013-exhib-bf.pdf

For more information about the BSIA and its events visit: http://www.bsia.co.uk/events

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New Directors announced for The Security Institute

The Security Institute’s Board of Directors agreed to co-opt Lisa Sharkey and Nick Hymans CSyP as directors of the main Board with effect from Monday 4 November 2013.

Lisa Sharkey is a partner of Popplestone Allen Solicitors, specialising in licensing and entertainment law. Lisa has a particular interest in security (and regulation) due to her professional involvement with the leisure industry, particularly the complex matters surrounding late-night licensing.

Lisa will be responsible for legal/governance/risk issues on behalf of the Board.

“I’m delighted to have been appointed to join the Board,” explained Sharkey, “and very much look forward to working with my fellow directors to help the Institute grow from strength to strength and to support it in its goal of achieving Chartered status.”

Nick Hymans CSyP is the vice-president of corporate security at Credit Suisse. He has previously worked with Control Risks, ArmorGroup and Group 4 Falck after a successful career in the Army.

The Security Institute's logo

The Security Institute’s logo

Nick is heavily involved in the resettlement of Armed Forcers leavers and, with his extensive overseas experience, will provide useful support around The Security Institute’s international development. He’ll be responsible for the Register of Chartered Security Professionals.

Hymans commented: “I’m very much looking forward to working closely with the other members of the Board and fellow CSyPs to try and place the CSyP qualification into a defined, attainable and easily understandable career path for current and future security professionals.”

The Security Institute’s chairman Emma Shaw said of the appointments: “I’m delighted to welcome our new directors to The Security Institute’s Board. They bring with them a wealth of experience which will realise benefits for all of our members.”

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Guy’s and St Thomas’ NHS Foundation Trust use Skyguard to protect 600 lone workers

Based in central London, Guy’s and St Thomas’ NHS Foundation Trust comprises two of the largest hospitals in the UK, employing over 13,000 staff.

In April 2011, the Trust took over responsibility for the provision of community services in Lambeth and Southwark. As a result of this transfer, the Trust ‘inherited’ 471 personal safety devices which were purchased from the 2009 Lone Worker Framework Agreement.

Jayne King – the Trust’s head of security, portering and reception services – was mandated to ensure the lone worker system provided robust protection for all community-based staff. King discovered that the incumbent system relied on inferior cell ID location-based technology, and many of the staff were not comfortable with using the devices.

That being the case, King conducted a thorough evaluation of lone worker protection providers available on the market, subsequently discovering that Skyguard’s service met all of the Trust’s requirements.

Skyguard’s MySOS device was chosen as the replacement solution due to its GPS technology which sends the alarm location during an emergency and allows the staffs’ whereabouts to be tracked by managers online via Skyguard’s client portal.

Skyguard's Alarm Receiving/Intelligence Management Centre

Skyguard’s Alarm Receiving/Intelligence Management Centre

Incorporation of the latest technology

“Skyguard’s MySOS was the obvious choice as it incorporates the latest technology,” urged King, ” while being easy to use. It also offers good value for money.”

At the earliest opportunity in February 2013, the Trust initially ordered 70 MySOS devices to protect Midwifery teams as their existing contract was due to expire.

As part of the service implementation, all staff using these new devices received face-to-face training sessions with a Skyguard trainer to ensure they fully understand how to use all of the features.

In addition to the SOS button which links to Skyguard’s UK-based Incident Management Centre, the device features voice memo and speed dial buttons. The voice memo feature allows staff to leave a message (amber alert) on Skyguard’s system detailing where they are going and who they are visiting. If they raise an SOS alarm this message can be listened to by Skyguard’s controllers, cross-referenced with their GPS location and passed on to the emergency services and/or duty manager.

The speed dial button can be programmed to call a specific number allowing the device to be used as a mobile phone. Midwifery staff use this as a back-up in case their mobiles are lost or stolen.

Additional convenience or protection

Following a successful implementation to the Midwifery teams, the Trust subsequently migrated other Community Service teams to using the MySOS devices.

Some departments have also purchased accessories which offer additional convenience or protection such as in-car chargers, roaming SIM cards and identity card holders.

“One of the most impressive aspects of Skyguard’s service is the project management during implementation,” added King. “At every step, Skyguard provides full support ensuring that each team is set-up with the minimum of fuss, making the process quick and easy.”

The Trust now has over 600 MySOS devices protecting its lone working staff, with more being added on an ongoing basis as and when required.

Irrespective of the job role or a given individual’s specific circumstances, Skyguard’s service ensures that they have 24/7 personalised protection at the touch of a button.

Will Murray, Skyguard’s marketing director, commented: “We are delighted to be working with one of the largest and most famous NHS Trusts in the country. Over 70 NHS trusts have switched to Skyguard which confirms our ongoing commitment to offering superior service levels at unbeatable prices.”

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