The British Security Industry Association (BSIA) has welcomed the publication of updated guidance on guard force motivation issued by the Centre for the Protection of National Infrastructure (CPNI).
Entitled ‘Motivation within the Security Industry’, this is the third edition of the interactive guidance product which intends to help security managers, security duty managers, team leaders and those responsible for managing security personnel to develop and maintain a motivated workforce.
Commissioned by the CPNI, the guidance was developed by management consultancy Leigh Fisher and has been supported and assisted by the BSIA and its members since its original creation back in 2011.
The guidance includes practical advice on methods of assessing motivation within the guard force, including a short validated questionnaire along with useful guidance on how to address any particular issues that have been identified.
There are also two accompanying videos which have been released to support the guide, one of which explores the importance and benefits of using the guidance and another that provides step-by-step instructions on how to undertake data analysis when measuring the impact of motivation.
Links to these videos can be found within the guidance or on CPNI’s YouTube Channel.
Motivation is key to high standards of service
“The BSIA and its members have been extremely happy to support the development of this project since it began, recognising that motivation is key to delivering a high standard of service,” commented Trevor Elliott, the BSIA’s director of manpower and membership services.
“This guidance is instrumental in helping private security companies identify new ways to motivate staff and to continue to build upon the high standard of service that BSIA members pride themselves on.”
The latest edition includes case studies from organisations that have been using the guidance and tools, three of which are provided by BSIA Security Guarding Section members, Vision Security Group (VSG), MITIE Total Security Management (TMS) and OCS Group UK Ltd. They are just a few of the many companies that have implemented the guidance in the workplace, bringing benefits to both staff and clients and creating an overall more positive culture within the workplace.
To read about their experiences, download the CPNI guidance notes.