Skyguard has launched its new and improved Customer Service Centre (CSC) account management portal, in turn providing clients with an unprecedented range of tools to help protect their lone working employees.
The Customer Service Centre is instrumental in providing an efficient and effective lone worker personal safety solution. It allows clients to manage their accounts, user’s personal information, escalation procedures and service features in real-time, 24 hours a day, 365 days a year. This means vital information is immediately available to Skyguard’s Alarm Receiving Centre controllers if the alarm is activated in an emergency.
Version 2.0 of the CSC is a big enhancement on the current version. 2.0 boasts over 100 new features and improvements over the existing portal, featuring a more user friendly front end and a host of new reports which can now be scheduled for export direct to nominated client administrator’s e-mail inboxes at regular intervals.
Skyguard’s Customer Service Centre 2.0 has a wealth of features and benefits. They include:
• Google Map functionality for viewing user’s locations
• Breadcrumb trail of user movement
• Step-by-step set-up wizard for easy account creation
• Extensive online support including downloadable documents and video tutorials
• Drag-and-drop functionality for ease of use
• Over-the-air personal safety device configuration changes
• Scheduled reports delivered direct to e-mail inboxes
• Detailed post-incident Controller reports
• Dashboard overview of account
• Pool/sharing of devices at the click of a mouse
Innovative approach to lone worker protection
Skyguard’s CEO James Murray explained: “One of the reasons that Skyguard is the fastest-growing company in the lone worker protection industry is because of our innovative approach to personal protection. Some of our customers are using thousands of our devices, so it’s imperative that we provide our clients with an easy-to-use account management tool. We’ve built our service to the very highest standards and, as such, there’s an expectation from our customers that we consistently deliver. Version 2.0 is a testament of our commitment to provide the very best personal safety service possible.”
Murray continued: “Test results with a select number of companies have been positive. Those trialling 2.0 have stated that they were very impressed with the additional features and increased efficiency. We’re confident that there’s no other personal safety service in the UK that can provide the same level of management reporting and user personalisation as Skyguard.”
The CSC portal can be accessed via any web browser and from any PC without the need for installing any additional software. Unlimited use of the CSC is inclusive in the monthly subscription for all Skyguard personal safety service users – there are no additional fees.
Moving into profitability
The directors of Skyguard are also delighted to announce that the company has moved into profitability for the first time in its history.
This important landmark has been achieved as a result of significant growth in 2012 which saw Skyguard more than double its number of subscribers.
The Board is delighted with this achievement which follows the investment of several million pounds in recent years in service infrastructure, new technology and product development. This has placed the company on a sound financial footing and provides a solid foundation for further expansion in the coming year.
Sales in 2012 were strongly driven by the public sector markets, with the client base expanding to include many more NHS trusts, local authorities and other public organisations. Over half of the country’s police forces also continue to use the Skyguard service to protect vulnerable people.
The directors are very optimistic about the new financial year and are confident of consolidating their position in the market and reporting further improved trading results.
James Murray said: “Clients are coming to realise that lone worker protection doesn’t need to be expensive. With the lingering effects of the recession, more and more organisations are turning to Skyguard as they discover we offer a fully accredited, first-class service at highly-competitive prices.”
In conclusion, Murray stated: “As Skyguard has now achieved its objective of attaining profitability and is cash positive, we can reinvest in the business to take it to the next stage of expansion.”